Casework Coordinator

Job Advertisement: Casework Coordinator

Location: Home-based
Contract Type: FTC Until 31/03/2027
Hours: Full Time
Salary: Up to 34,464.95 per annum

About the Role:
Our client is seeking a dedicated and detail-oriented Casework Coordinator to join their Casework Assessment and Support department within the Social Housing sector. This role is pivotal in ensuring high-quality and timely casework journeys, supporting assessments and investigations.

As a Casework Coordinator, you will engage proactively with customers, ensuring they provide all necessary evidence while adhering to compliance and administrative tasks. Your ability to communicate effectively and manage relationships with stakeholders will be key to success in this role.

Key Responsibilities:

• Deliver high-quality casework support by proactively engaging customers to gather relevant information.
• Assess evidence submitted by customers and determine the appropriate resolution route, escalating issues when necessary.
• Check landlord compliance with orders from investigations and take intervention actions as needed.
• Create investigation case files efficiently while identifying customer needs and providing suitable advice and signposting.
• Maintain accurate records in case management systems, ensuring data is up-to-date and compliant with GDPR and equalities legislation.
• Collaborate with team members and participate in meetings and events as required.
• Strive to optimise the quality of service delivery and contribute to the development of the casework assessment team.

Qualifications and Experience:

• GCSE in Maths and English (or equivalent) is essential.
• Significant experience in customer support and stakeholder management, particularly within social housing or regulatory environments, is preferred.
• Proven ability to communicate clearly, especially with vulnerable customers, and to manage workloads independently.
• Strong administrative skills, with experience in providing support in a busy team setting.
• Proficiency in MS Word and other IT applications is required.

Skills and Attributes:

• Excellent verbal and written communication skills.
• Knowledge of dispute resolution and complaint handling processes is advantageous.
• A commitment to continuous improvement and embracing innovative ways of working.
• A positive, collaborative attitude with the ability to make evidence-based decisions.

Why Join Us?
You will play a crucial role in enhancing the customer experience and ensuring fair and effective case management. The organisation values diversity and is committed to creating an inclusive working environment free from discrimination.

If you are passionate about social housing and have the skills and experience to excel in this role, we would love to hear from you!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.