Customer Service Coordinator

Berry Recruitment is out looking for Customer Service Coordinator on a temp to perm basis.

Temp to Perm

Contract - Initially 9 -12 Months with possibility to stay permanent afterwards.

Pay 12.80 up to 13.40 an hour - depending on experience (weekly pay)

Monday to Friday - 8am till 4pm

Start Date - ASAP

Duties: Customer Service

• Prioritise and process customer orders, requests or queries submitted by telephone or email
• Contact all live sites daily ensuring full-service delivery and operational excellence have been achieved. Investigate and resolve customer complaints quickly and efficiently
• Maintain thorough and accurate customer service records using Blue Box internal systems
• Communicate to your manager and a director any concerns you may have with any customer or supplier

Duties: Operations

• Follow and adhere to the 5-stage process for all client and supplier accounts
• Procurement
• Duty of care
• Project Live
• Reporting
• Completion

• Obtain tonnages from all services delivered the previous day, ensuring any discrepancies between rate card and actual are updated in the system, to enable accurate invoicing
• Ensure all supplier invoices are checked and signed off in line with internal process, ensuring the details are accurate and in line with what's been agreed
• Identify profit opportunities within existing and new clients using the Procurement Process
• Update internal communication boards with any new site services or sites removed weekly
• Ensure housekeeping procedures are followed and maintained on all internal systems, individual workspaces, and communal areas.
• Provide direct admin support as and when needed, including diary management, scheduling
  appointments, and maintaining filing systems and accounts.

What you need to have:

• Strong communications skills
• Previous experience in a similar role
• Customer Focused with a problem-solving attitude
• Ability to type, have knowledge of Microsoft office and other commonly used It systems.

If you are interested, please apply with an up to date CV - CV's are being reviewed on a daily basis.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.