Repairs Admin Team Lead

Repairs Admin Team Lead - Housing Association (North London)
34 per hour (Umbrella) 4-Month Contract (Likely Extension)
Hybrid Working: 3 Days On-Site, 2 Days Remote

We are seeking an experienced Repairs Admin Team Lead to join a busy Housing Association in North London on an initial 4-month contract, with strong potential for extension.

Key Responsibilities:

• Lead and manage a team of Administrators and Team Coordinators overseeing repairs processes
• Monitor and drive performance using Workwise and daily Power BI reporting
• Ensure all repair jobs are closed within agreed SLAs
• Track and report on repair completion times and team outputs
• Oversee emergency repair updates in line with Awaab's Law, maintaining accurate records and reporting
• Support monitoring and closure of Fire Risk Assessments (FRAs) assigned to contractors
• Maintain and update performance data via spreadsheets and internal systems
• Adapt to evolving service needs and contribute to continuous improvement

Requirements:

• Proven experience leading administrative teams within housing or repairs environments
• Strong data analysis and reporting skills (Power BI preferred)
• Experience with repairs systems (e.g. Workwise or similar)
• Good understanding of SLAs and compliance requirements
• Excellent organisational and communication skills

This is a great opportunity to step into a key leadership role within a fast-paced housing repairs service.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.