Customer Service Representative

Customer Service Representative

Location: Northampton

Salary: 27,000 - 30,000 (depending on experience)

Start Date: ASAP

Contract Type: Permanent

Schedule: Monday - Friday, 8:00 - 17:00

The Role:

We are seeking a proactive and customer-focused individual to join our ever-growing client's team as a Customer Service Representative. This role is all about delivering exceptional service to their clients, ensuring their needs are met promptly and professionally.

Key Responsibilities:

• Respond to customer inquiries via email, phone, and live chat.
• Provide accurate quotes and resolve any queries efficiently.
• Monitor and manage backorders, keeping clients informed of progress.
• Assist the Key Account Manager with tasks to ensure outstanding client care.
• Maintain clear and professional communication with clients and internal teams.

Requirements:

• Previous experience in a customer service or client support role.
• Strong communication skills (written and verbal).
• Ability to manage multiple tasks and prioritize effectively.
• Competent in using email and live chat platforms; experience with CRM systems is advantageous.
• A positive, solution-oriented attitude with attention to detail.

Perks & Details:

• Competitive salary of up to 30,000.
• Inclusion in the company-wide profit-sharing bonus scheme
• Full-time, office-based role
• Opportunity to work in a collaborative team environment.

How to Apply:

If you are ready to take the next step in your career please apply online now or send over your CV

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corperate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Freindly Employer pledge members.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.