Customer Service Advisor

Customer Service Advisor Salary: 26,500 - 27,000

Based in Southall, West London

Office-Based Role

A well-established, family-run supplier of construction fixings and materials is looking for a Customer Service Advisor to join its busy Southall office. You will play a key role in supporting the sales team, processing customer orders, and preparing documentation to enable the warehouse to pack and dispatch orders for next-day delivery.

Key Responsibilities:

• Handling inbound calls and assisting customers with orders for fixings and ironmongery products
• Responding to customer queries in a timely and professional manner
• Processing orders received via telephone and email
• Managing forward orders and ensuring accurate scheduling
• Liaising with internal departments to ensure smooth order fulfilment
• Supporting general administration, including filing, archiving, and maintaining office systems

Key Skills Required:

• Previous customer service experience, ideally within a call centre or office-based environment
• Experience handling inbound calls and processing customer orders
• Strong communication skills, both written and verbal
• Experience working in a B2B and/or B2C environment

Benefits:

• On-site parking available
• Company Pension
• 20 days annual leave + bank holidays
• Friendly, down-to-earth company culture
• 35-hour working week with shifts between 8:00 am and 5:30 pm Monday to Friday

If you bring customer service experience and are based locally in the Southall area, apply today.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.