*Job Summary* Please only apply for this role if you are within 30 minutes of St Asaph North Wales. We are seeking a skilled and dedicated 3rd Line Support Engineer to join our dynamic IT support team. The ideal candidate will possess a strong background in software troubleshooting and IT support, with the ability to analyse complex issues and provide effective solutions. This role requires excellent communication skills and a thorough understanding of various operating systems, including Mac OS, as well as networking concepts such as TCP and LAN. *Duties* * Provide advanced technical support for hardware and software issues escalated from 1st and 2nd line support teams. * Troubleshoot and resolve complex technical problems related to operating systems, applications, and network connectivity. * Utilise ServiceNow for incident management, ensuring all tickets are logged accurately and updated in a timely manner. * Collaborate with cross-functional teams to implement solutions that...

*Job Overview* Please only apply for this role if you are within 30 minutes of St Asaph north wales. We are seeking a dedicated and skilled 2nd Line Support Engineer to join our dynamic team. In this role, you will provide advanced technical support to our customers, ensuring that their IT issues are resolved efficiently and effectively. You will be responsible for troubleshooting a range of software and hardware problems, while also delivering exceptional customer service. The ideal candidate will have a strong background in IT support and a passion for helping others. *Duties* * Provide 2nd line technical support for Windows operating systems and associated software applications. * Troubleshoot and resolve issues related to computer hardware, including peripherals and network devices. * Assist users with software troubleshooting, ensuring minimal disruption to their work. * Utilise tools such as Jira for tracking issues and managing support requests efficiently. * Respond to...