Tenancy Sustainment Officer A respected housing provider committed to delivering high-quality housing services and supporting residents to maintain safe, secure and sustainable tenancies. They place residents at the heart of everything they do and are seeking an experienced professional to join their Rental Income and Housing Management team. This is an excellent opportunity for someone with a strong background in tenancy sustainment, welfare benefits and financial inclusion who is passionate about making a meaningful difference within local communities. The Role As the Tenancy Sustainment Officer, you will play a pivotal role in supporting vulnerable residents to sustain their tenancies through specialist welfare advice, income maximisation and tailored support. Managing your own case-load, you will work closely with internal teams and external agencies to identify barriers, develop support plans and deliver practical solutions that improve residents' financial...

Title: Tenany Sustainment Officer Location: Midlands Length of Contract: 4 Months Rate/Salary: Competitive We are currently recruiting for an experienced Tenancy Sustainment Officer to join a leading housing provider on an interim basis. This is an excellent opportunity for someone with a strong background in social housing who is passionate about supporting residents to maintain their tenancies and prevent homelessness. The Role As a Tenancy Sustainment Officer, you will work closely with residents who may be experiencing financial, personal or social challenges that could put their tenancy at risk. You will provide proactive, customer-focused support, helping residents overcome barriers and access the appropriate services and support. Key responsibilities will include: Managing a caseload of residents who require tenancy sustainment support. Identifying and addressing issues that could place tenancies at risk. Working proactively...

Tenancy Sustainment Officer Location : St Helens Salary : £27,085.50 per annum Job title: Tenancy Sustainment Officer A fulfilling and exciting opportunity available for a Tenancy Sustainment Officer to join our Association. The Tenancy Sustainment Officer will be based in our offices in St Helens . Adullam Homes Housing Association Ltd supports vulnerable individuals and households. We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential. Purpose of the role To provide advice and assist service users to manage and sustain their tenancy in accordance with its terms enabling them to live independently. To identify, report and investigate tenancy breaches, working closely with internal colleagues and external agencies to ensure tenancy sustainment and where required implementing tenancy enforcement action in accordance with...

Tenancy Sustainment Officer Location : Birmingham Salary : £27,475.50 per annum Job title: Tenancy Sustainment Officer A fulfilling and exciting opportunity available for a Tenancy Sustainment Officer to join our Association. The Tenancy Sustainment Officer will be based in our offices in Birmingham . Adullam Homes Housing Association Ltd supports vulnerable individuals and households. We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential. Purpose of the role To provide advice and assist service users to manage and sustain their tenancy in accordance with its terms enabling them to live independently. You will be expected to contribute to the maintenance and development of the Association's values, culture and ethos. Please see the job description for more information. Adullam offers the following benefits: Salary...

I'm currently working with a Housing Association based in North London who are looking to appoint an Interim Income Officer on an initial 3-month contract , with a possibility of extension. This role will focus on rent arrears management across General Needs and Supported Housing, with responsibility for the full income recovery process, including early intervention, repayment arrangements, court preparation and possession proceedings where required. Key Details: Role: Income Officer Rate: Competitive Hourly Rate - (Depending on Experience) Location: North London Contract: Initial 3 months Hours: 35 hours per week (Hybrid Working) Key Experience Required: Income Officer / Income Recovery experience within social housing Rent arrears management PCOL experience Court attendance and possession proceedings Universal Credit & Housing Benefit knowledge Tenancy sustainment and support for vulnerable residents The successful candidate will...

Housing & Support Delivery Officer Make a real difference to people's lives with Solo Housing Solo Housing is looking for an experienced and compassionate Housing & Support Delivery Officer to join our team in the Cromer area. This is a varied role combining housing management, tenancy sustainment and person-led support . You'll work directly with customers, including people who may have complex or chaotic lifestyles, helping them maintain their accommodation, overcome barriers and move towards greater independence, employment and settled housing. You'll play an important role in ensuring our customers receive high-quality support while also making sure our homes, tenancies and services are effectively managed. About the Role As a Housing & Support Delivery Officer, you will manage a varied caseload and build positive, professional relationships with customers. Your responsibilities will include: Delivering meaningful support planning and regular...

Housing & Support Delivery Officer Make a real difference to people's lives with Solo Housing Solo Housing is looking for an experienced and compassionate Housing & Support Delivery Officer to join our team in the Poringland area. This is a varied role combining housing management, tenancy sustainment and person-led support . You'll work directly with customers, including people who may have complex or chaotic lifestyles, helping them maintain their accommodation, overcome barriers and move towards greater independence, employment and settled housing. You'll play an important role in ensuring our customers receive high-quality support while also making sure our homes, tenancies and services are effectively managed. About the Role As a Housing & Support Delivery Officer, you will manage a varied caseload and build positive, professional relationships with customers. Your responsibilities will include: Delivering meaningful support planning and...

Income Officer Location - Liverpool 6 months Temp Salary- 34,064 per annum About the Role We are looking for a proactive and customer-focused Income Officer to join our Income Services team. This role is responsible for maximising rental income through effective income collection, early intervention, tenancy sustainment, and customer support. You will manage a caseload of rent accounts, work closely with customers experiencing financial difficulties, and take appropriate action to recover arrears while helping customers access financial assistance and support services. The successful candidate will balance a firm but fair approach to income recovery with a commitment to delivering excellent customer service and sustaining tenancies. Key Responsibilities Manage a portfolio of rent accounts, ensuring income is collected in line with organisational targets and policies. Proactively identify and resolve rent arrears through early intervention and effective case...

We are recruiting on behalf of a leading social housing provider for an experienced Temporary Accommodation Officer in Shaftesbury to provide proactive housing management and support to residents at risk of homelessness. The role will involve working closely with individuals and families in temporary accommodation, helping them maintain their tenancy, maximise their income and progress towards secure, permanent housing . Key Responsibilities of a Tmporary Accommodation Officer: Manage a caseload of residents in temporary accommodation, providing housing advice, guidance and tenancy sustainment support . Work with residents on a one-to-one basis to develop personal housing plans and support their move towards permanent accommodation. Provide advice and assistance with Housing Benefit, Universal Credit, PIP, appeals and income maximisation . Monitor rent accounts and arrears, working with residents and Customer Accounts teams to establish sustainable payment and...

Housing Operations Manager Join a senior housing role where practical housing management knowledge, regulatory understanding and analytical judgement can strengthen policy, performance, staff capability and service improvement for vulnerable tenants. If you’ve also worked in the following roles, we’d also like to hear from you: Operations Manager, Housing Services Manager, Housing Manager, Service Manager, Housing Performance Manager, Housing Compliance Manager, Service Improvement Manager, Performance Manager   SALARY: £45,000 per annum (depending on experience) + Benefits    LOCATION: Blackburn, Lancashire / Operational Travel as Required JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Friday, 9am–5pm   JOB OVERVIEW This is an opportunity to shape how housing services are assured and improved while building towards wider operational leadership. Working with the Operations Director, the...

37.5 hours per week / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays. YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support. Our Values - we do what's right, we work with heart, and we build real connections - guide us in all our actions. Hastings Foyer provides medium-high supported accommodation for a total of 47 young people at risk of homelessness, aged 16 to 25, and care experienced young people under the age of 18. The service offers self-contained accommodation with access to shared communal facilities, helping young people build the confidence...

37.5 hours per week / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays. YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support. Our Values - we do what's right, we work with heart, and we build real connections - guide us in all our actions. We're looking for a compassionate and motivated Supported Housing Support Worker to join our welcoming team at Guildford Foyer. The Guildford Foyer is a 33-bed supported accommodation service for young people aged 16 to 25, providing low - medium level support in a safe and welcoming environment. Our service is...

37.5 hours per week / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays. YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support. Our Values - we do what's right, we work with heart, and we build real connections - guide us in all our actions. Our Eastbourne and Hailsham services provide 24-hour supported housing for young people aged 16-25, offering low to medium levels of housing-related support. Eastbourne Foyer houses 33 young people, while our two Hailsham sites - Grove House and Newton Park - houses 7 and 3 young people respectively, all with shared...

37.5 hours per week / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays. YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support. Our Values - we do what's right, we work with heart, and we build real connections - guide us in all our actions. Gareth Stacey House and Lansworth House are our 24-hour supported housing services in central Brighton and Hove offering high levels of housing-related support for young people aged 16-25 with multiple and complex needs. The services have 15 and 20 bedspaces respectively, with shared communal facilities; the services...

Location: Chelmsford, Essex Salary: 26,298.11 per annum Contract: Permanent, 37.5 hours per week Working Pattern: 7-day rolling rota, including evenings and one weekend in every two About the Role We are recruiting for a Support Worker to join a specialist support service in Chelmsford. The role involves providing practical, emotional and social support to adults with enduring mental health needs, helping individuals work towards greater independence and achieve their personal recovery goals. You will work alongside clients to identify their goals, develop resilience and practical life skills, maintain their accommodation and access appropriate services and opportunities within the community. The role also involves working with individuals with complex needs and dual diagnosis, where required. You will be expected to work across different services and locations, building positive relationships with clients, colleagues and external professionals. About You...

At Radcliffe Housing Society , we believe in putting people first. We provide high-quality, person-centred housing services that empower residents to live independently and with dignity. We're looking for a compassionate and proactive Independent Living Manager to help us achieve this mission across our Independent Living schemes. About the role As an Independent Living Manager, you'll support older and vulnerable residents to sustain their tenancies, improve their well-being, and stay connected to their communities. You'll offer practical advice, develop support plans, promote independence, and respond to emerging needs - all while managing properties to a high standard, and ensuring compliance with health and safety requirements. What you'll be doing Carrying out holistic assessments and developing tailored support plans Helping residents understand their tenancy and maintain their independence Promoting wellbeing through regular welfare checks and...

Tenancy Support Caseworker (South East) Location: South East Salary: £32,300 per annum Vacancy Type: Full-time At Stonewater, our customers are at the heart of everything we do. We re looking for a Tenancy Support Caseworker to join our Locality Team across the South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford), ensuring our customers receive high quality, responsive and personalised support. What you ll be doing: Provide tailored support and advice to customers, including regular engagement and home visits. Assess customer needs and develop outcome-focused, person-centred support plans. Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention. Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate. Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness. Identify and respond to risks...