Marston Holdings' continued growth is supported by an established Technology division, which includes VidAlert and Vortex. Together we are the UK's leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city solutions that deliver the highest productivity at the lowest operational cost. We provide environmental sensors, networks, and data solutions to support decarbonisation efforts globally. We drive real environmental change by leveraging the power of real time data with cleantech technologies. About the role Our Service Desk team keeps VidAlert's services running smoothly and our customers supported. As a Service Desk Analyst, you'll be the first point of contact for customer support, monitoring systems, managing alerts and solving issues as they arise. It's a fast-paced, varied role where your problem-solving skills, attention to detail and customer focus will have a real impact. Join us and play a key role...

Marston Holdings' continued growth is supported by an established Technology division, which includes VidAlert and Vortex. Together we are the UK's leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city solutions that deliver the highest productivity at the lowest operational cost. We provide environmental sensors, networks, and data solutions to support decarbonisation efforts globally. We drive real environmental change by leveraging the power of real-time data with cleantech technologies. About the role Are you an experienced Service Desk professional who thrives in a fast-paced environment? Do you enjoy solving complex technical challenges while supporting and developing others? If you're passionate about delivering exceptional customer service and want to make a real impact, we'd love to hear from you. We're looking for a Senior Service Desk Analyst to join our growing Technology team. This is more than a...

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. The Senior Service Desk Analyst provides senior technical and operational capability within the Service Desk Operations function, supporting customers across a range of Managed Services environments. The role is responsible for taking full ownership of assigned Incidents and Requests, including more complex or sensitive issues, ensuring they are investigated, progressed, resolved or escalated appropriately. The Senior Service Desk Analyst is expected to bring strong technical knowledge, sound judgement and a consistent focus on...

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. The Service Desk Analyst provides high-quality technical support to customers across Sword’s Managed Services environments. The role is responsible for taking ownership of assigned Incidents and Requests, investigating issues, resolving them where possible and ensuring they are escalated appropriately when they cannot be resolved within the Service Desk. The role combines technical support with strong service discipline and customer awareness. Service Desk Analysts are expected to take pride in the quality of their work,...

IT Support Engineer / Service Desk Analyst Join a friendly, forward-thinking IT team supporting managed-service clients across the UK. This customer-focused opportunity suits someone experienced with Windows Desktop, Microsoft 365, Active Directory and ticket-led technical support. If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Technician, Helpdesk Analyst, Technical Support Engineer, Technical Support Analyst, IT Technician, 1st Line Support Engineer, First Line Support Engineer, Desktop Support Engineer, IT Helpdesk Analyst Successful candidates can expect 25 days’ holiday plus bank holidays, training and development opportunities, health and wellbeing support, and free onsite parking.   SALARY: £24,000 to £32,000 per annum (depending on experience) + Benefits LOCATION: Hybrid – 3 Days from the Office in Taunton, Somerset and 2 Days from Home JOB TYPE: Full-Time, Permanent...

IT Support Engineer / Service Desk Analyst Join a supportive, fast-paced technology team providing first-line support to clients. This opportunity suits someone with relevant IT support experience, strong customer service skills and a drive to keep learning and developing. If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Technician, Helpdesk Analyst, Technical Support Engineer, Technical Support Analyst, IT Technician, 1st Line Support Engineer, First Line Support Engineer, Desktop Support Engineer, IT Support Analyst Benefits include private healthcare after probation, learning and development opportunities, pension scheme and birthday day off.   SALARY: £28,000 - £34,000 per annum (depending on experience) + Benefits LOCATION: Hybrid / 3 days in the City of London office (Faringdon / Chancery Lane EC1N) and 2 days working from home JOB TYPE: Full-Time, Permanent   WORKING HOURS:...

IT Support Engineer / Service Desk Analyst Join a supportive IT service environment where you’ll solve technical issues, keep colleagues productive and secure, manage IT assets and help new services transition smoothly into business-as-usual support. If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Technician, Helpdesk Analyst, Technical Support Engineer, Technical Support Analyst, IT Technician, Desktop Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Analyst, Infrastructure Support Technician Benefits include a Civil Service Defined Benefit Pension with a 28.97% employer contribution, 28.5 days’ paid holiday plus UK public bank holidays and flexible working hours. This job is officially known within the organisation as a Local Systems Administrator   SALARY: £33,227 per annum + Benefits LOCATION: Birkenhead, Merseyside, North West England (100%...

IT Support Engineer / Service Desk Analyst – Onsite and Remote Support Join a varied, customer-facing IT support role where you’ll provide hands-on technical assistance across 5–6 dedicated client sites, troubleshoot day-to-day technology issues and help keep users productive. Alongside face-to-face support, you’ll work with the Service Desk team to provide remote customer support, giving you exposure to both onsite and service desk environments. If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Technician, Helpdesk Analyst, Second Line Technical Support Engineer, Technical Support Analyst, IT Technician, 2nd Line Support Engineer, Desktop Support Engineer, Desktop Support Technician, Deskside Support Engineer, IT Helpdesk Analyst   SALARY: £34,000 - £37,000 per annum with up to £4,000 Bonus + Benefits  LOCATION: Onsite at London client sites (zones 1-6). When not on a client site, you’ll work from...

Adecco are pleased to recruiting for a Service Desk Analyst to work within the Thames Valley Police Force Location: Kidlington, Remote Working (attendance to HQ to collect Tech) Contract Type: Temporary Daily Rate: 150.00 End Date: December 2026 Working Pattern: Full Time, 37 hours per week Monday to Friday 8am to 4pm Are you a passionate and skilled Service Desk Analyst looking for an exciting new opportunity? Our client is seeking a dedicated individual to join their ICT team in Kidlington. This role is perfect for someone who thrives in a fast-paced environment and is eager to support end users with exceptional service. Key Responsibilities: Provide expert support, advice, and guidance to end users by efficiently diagnosing and resolving incidents in alignment with ITIL v3 Incident Management processes. Collaborate with various ICT technical support functions to ensure timely incident resolution and maintain service level targets. Communicate effectively...

Our client, a leading organisation operating within a global multinational group and recognised as part of a Fortune 500 business, is seeking a highly motivated and enthusiastic IT Service Desk Analyst to join their progressive, values-driven IT Infrastructure team based at their Billingham site. Our client is committed to delivering sustainable solutions that support both industry and communities. Their employees are focused on safe and reliable operations, environmental responsibility, and continuous improvement. Joining the organisation means becoming part of a collaborative team where diverse skills, experiences, and perspectives are valued. Employees are encouraged to develop their careers, take on new challenges, and contribute to meaningful work in a supportive and inclusive environment. In this role, you will provide first-line, and where appropriate second-line, technical support across the business. You will be responsible for logging, tracking, and resolving IT...

About the role Do you want play a hands-on role within a rapidly growing, innovative company - keeping our environment secure, stable, and continuously improving? We're looking for an IT Security Analyst to join our growing tech function. This is very much a doer role where you'll be in the detail - monitoring alerts, investigating incidents, tuning detections - but also stepping back to help us get better over time. That might be improving how we use Sentinel, tightening up controls in Defender, or getting more value out of Purview. You'll work closely with our internal teams and our SOC, and you'll have genuine ownership over parts of the security operation. It's not just about reacting to issues - it's about helping us spot them earlier, reduce noise, and build something more proactive. There's also room to expand your experience - alongside core SecOps work, you'll get involved in how we protect data (Purview, DLP, labelling), and how we support compliance and assurance...

Contract type: Permanent Location: London or Newcastle Salary: c.£50,479 (London), c.£42,778 (Newcastle) a higher base may be considered for an exceptional candidate Office attendance: The NAO operates a hybrid working policy where staff are expected to be in the office a minimum 2 days a week. Main purpose of the job: The National Audit Office (NAO) has made a strategic investment in audit technology and automation to enhance audit quality, efficiency, and value for money. This role provides application support for business-critical audit systems, helping to keep services reliable, secure and effective for auditors. The postholder will support day-to-day operations, controlled system change and service improvement. The role helps ensure audit technology supports audit delivery while meeting NAO security, privacy and governance requirements. As an Application Support Analyst, you will support specialist audit applications used by around 700 financial audit users. These are core...

Product Support Analyst Join a fast-growing SaaS business helping organisations strengthen their cyber security awareness through smart technology, training and analytics. You'll play a key role in delivering a brilliant customer experience, solving technical issues and supporting a product used by a rapidly growing customer base. A note to applicants, they are also open to considering this role on a part time basis so if you are considering this, please feel free to apply and message Hannah Clarke directly informing of the interest in this role on a part time basis. Role Overview: Location: Leeds/Hybrid. 2-3 days per week in the office. Package: £26,000-£28,000 depending on experience Industry: Cyber Security / SaaS What You'll Be Doing: Act as the first point of contact for customers needing product support across phone and email. Diagnose and resolve technical queries quickly, with a strong focus on achieving high first-line...

Role : System Support Analyst Type: Hybrid based near our Northampton office - weekly attendance expected Full Time / 37.50 hours per week / Monday to Friday Salary: £DOE Closing Date: 2nd October 2026 - All applicants need to attach a full and relevant CV to be considered. Purpose of Role: The purpose of this role is to support the Business and IT team with system implementation and support.  The role will act as the subject matter expert for systems.  You will liaise with the business and vendors to manage any system changes, releases or updates for both small and large cross functional changes.  The role and work will be varied and gives the opportunity for someone to not only contribute to the growth of our business, but also to develop their own skillset and further their career.  What We Can Offer You: Our benefits include, but are not limited to; Flexible working and holiday entitlements Discounted childcare Quarterly Employee...

We're hiring a Onsite IT Support Engineer( IT Support Center Analyst II) who thrives on solving technical challenges and creating seamless customer experiences. If you're passionate about helping people and love troubleshooting, this role offers the perfect blend of technical work and customer impact. As the Onsite IT Support Engineer , you are responsible for supporting Schneider Electric workplace and infrastructure equipment (including network related ones) physically on-location at Schneider Electric facilities including but not limited to. What will you do? Provide Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk Provide HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one Provide Hand & Eyes support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team...

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Our client, a leading organisation in the retail sector, is seeking a talented Systems Analyst to join their dynamic team at the Head Office. This temporary position is set for a duration of 9 months and offers an exciting opportunity to work in a fast-paced environment while supporting critical technology systems that enhance the experience for both customers and colleagues. Role: Senior Systems Analyst Duration: 9 Months Location: Welwyn Garden City (on site) Rate: 450 pd Umbrella Key Responsibilities: As a Systems Analyst, you will play a pivotal...

Project Coordinator / Project Administrator Build a career in project management while supporting client projects through scheduling, reporting, documentation and coordination. Strong organisation, communication, Microsoft 365 skills and confidence with project or ticketing systems are essential. If you’ve also worked in the following roles, we’d also like to hear from you: Project Assistant, Project Officer, Project Support Officer, Programme Coordinator, Programme Administrator, Programme Officer, PMO Administrator, PMO Analyst, Project Support Administrator or you may be a Service Desk Team Leader wanting to move into projects or a Technical Engineer looking to transition into project management   SALARY: £38,000 - £45,000 per annum + Benefits       LOCATION: Hybrid / London (E1) – 1 to 2 Days in the Office per week with the remainder working from home. JOB TYPE: Full-Time, Permanent   JOB OVERVIEW...

IT Support Engineer Join a varied, hands-on IT support role providing onsite support to schools and education customers across Swindon, Wiltshire and Gloucestershire. You will solve technical issues, take ownership of customer relationships and develop your skills across Microsoft 365, cloud services, networking and infrastructure. If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Technician, IT Technician, Technical Support Engineer, Technical Support Analyst, Helpdesk Analyst, Desktop Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer   SALARY: £28,000 - £32,500 per annum (depending on experience) LOCATION: Swindon, with regular travel to customer sites across Wiltshire and Gloucestershire within approximately a 35-mile radius JOB TYPE: Permanent, Full-time WORKING HOURS: 37.5 hours per week, Monday to Friday, with flexibility across the full working day to meet...

Position Title: IT Technical Analyst Contract Type: Permanent (Onsite or Hybrid) Location: Loughborough, Stevenage, or Shepshed, UK Note: Active SC Clearance required Role Summary IT Technical Analyst Provides Tier 1/2 hardware, software, and infrastructure support across regional sites. Balances daily desk-side IT support with hands-on involvement in infrastructure maintenance, procurement, and Agile-driven IT projects. Key Responsibilities User Support: Deliver desk-side help desk support, resolve tickets (ServiceNow), and create end-user training materials. Systems & Infrastructure: Maintain PCs, servers, networks (LAN/WAN), Active Directory, backups, and air-gapped systems. Compliance & Procurement: Own site KPIs, handle hardware/software procurement, and maintain security controls (SOX, Cyber Essentials, CMMC). Operations: Join on-call rotations and apply continuous improvement methods to reduce costs and boost efficiency. Requirements...

Role Overview: Job Title: Application Support Analyst Reports to: Head of IT Based: Hybrid, 3 days a week in our Burntwood head office Contract: Full time, Permanent   About Busy Bees Busy Bees Nurseries is the UK’s largest and leading early years education provider and the third largest globally, with over 1000 centres and growing. Since 1983, we’ve built a reputation for our award-winning culture and excellence in early years care and education.   About the role As an Application Support Analyst, you’ll play a key role in the day-to-day support and maintenance of Busy Bees business-critical applications. Working closely with the Application Manager and wider Support Team, you’ll provide 1st and 2nd line application support , investigate and resolve incidents and requests, and work with internal teams and third-party suppliers to deliver excellent service within agreed SLAs.   A key part of the role will also be managing user access...