Head of Customer Experience Lead customer experience, resident engagement and communications in a senior housing role, using insight, complaints learning, stakeholder engagement and service improvement to shape inclusive, high-quality services for residents. If you’ve also worked in the following roles, we’d also like to hear from you: Director of Resident Services, Head of Resident Engagement, Head of Customer Insight, Head of Communications, Resident Experience Manager, Head of Customer Service, Customer Experience Director, Customer Experience Manager   SALARY: £69,762 per annum + Benefits LOCATION: Evesham, Worcestershire (with travel to other sites) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37 hours per week   JOB OVERVIEW We have a fantastic new job opportunity for a Head of Customer Experience to lead and continuously enhance customer service, engagement, communications and resident influence...

Head of Sales and Customer Experience Ashington About the Role I am seeking an exceptional Head of Sales and Customer Experience to join an established Senior Leadership Team. This is a pivotal role responsible for driving sales performance and elevating customer experience. You will lead both the Sales and Customer Experience functions, ensuring customers receive an outstanding journey. As a senior leader, you will also come with ambitions to help shape and deliver their business strategy. Working for an organisation that prides itself on offering a fantastic work/life balance and treating employees and all stakeholders with the utmost respect, this is a brilliant opportunity to join them before a period of substantial growth. Key Responsibilities Sales & Marketing Strategy - Develop a comprehensive sales and marketing strategy with clear volume and revenue targets. - Collaborate with the Corporate Marketing & Communications team to deliver aligned marketing...

Description As Head of Commercial in you will be a key member of the Leadership Team, driving business growth and operational excellence. You will lead a high-performing team and focus on commercial strategy, margin improvement, and building strong client and stakeholder relationships. With a deep understanding of the utilities collaborating with the Contract Director, supply chain, and customers to deliver high standards of service. Key Responsibilities Contract Procurement & Negotiation: Oversee procurement with contract stakeholders, ensuring alignment with commercial goals, especially with Local Delivery Partners (LDPs). Contract Performance Monitoring: Track contract performance against KPIs, ensuring financial and operational targets are met. Stakeholder & Supply Chain Collaboration: Foster collaboration to improve performance and customer satisfaction. Leadership & Direction: Guide and support contract-wide staff, ensuring alignment with business...

Description As Head of Commercial in you will be a key member of the Leadership Team, driving business growth and operational excellence. You will lead a high-performing team and focus on commercial strategy, margin improvement, and building strong client and stakeholder relationships. With a deep understanding of the utilities collaborating with the Contract Director, supply chain, and customers to deliver high standards of service. Key Responsibilities Contract Procurement & Negotiation: Oversee procurement with contract stakeholders, ensuring alignment with commercial goals, especially with Local Delivery Partners (LDPs). Contract Performance Monitoring: Track contract performance against KPIs, ensuring financial and operational targets are met. Stakeholder & Supply Chain Collaboration: Foster collaboration to improve performance and customer satisfaction. Leadership & Direction: Guide and support contract-wide staff, ensuring alignment with business...

Description As Head of Commercial in you will be a key member of the Leadership Team, driving business growth and operational excellence. You will lead a high-performing team and focus on commercial strategy, margin improvement, and building strong client and stakeholder relationships. With a deep understanding of the utilities collaborating with the Contract Director, supply chain, and customers to deliver high standards of service. Key Responsibilities Contract Procurement & Negotiation: Oversee procurement with contract stakeholders, ensuring alignment with commercial goals, especially with Local Delivery Partners (LDPs). Contract Performance Monitoring: Track contract performance against KPIs, ensuring financial and operational targets are met. Stakeholder & Supply Chain Collaboration: Foster collaboration to improve performance and customer satisfaction. Leadership & Direction: Guide and support contract-wide staff, ensuring alignment with business...

Description As Head of Commercial in you will be a key member of the Leadership Team, driving business growth and operational excellence. You will lead a high-performing team and focus on commercial strategy, margin improvement, and building strong client and stakeholder relationships. With a deep understanding of the utilities collaborating with the Contract Director, supply chain, and customers to deliver high standards of service. Key Responsibilities Contract Procurement & Negotiation: Oversee procurement with contract stakeholders, ensuring alignment with commercial goals, especially with Local Delivery Partners (LDPs). Contract Performance Monitoring: Track contract performance against KPIs, ensuring financial and operational targets are met. Stakeholder & Supply Chain Collaboration: Foster collaboration to improve performance and customer satisfaction. Leadership & Direction: Guide and support contract-wide staff, ensuring alignment with business...

Blue Arrow Derby is proud to be working in partnership with an excellent manufacturing & visitor attraction client within the Staffordshire area who are looking to recruit a Sous Chef on a full time, permanent basis to join their team. Our client is expanding their much-loved destination caf into a 200-cover operation supported by a brand-new, purpose-catering facility within their bustling retail site. This is a pivotal moment in their journey -therefore are looking for a passionate and driven Sous Chef to join and play a key role in shaping this exciting new chapter. Hours: 40 hours per week - working 5 out of 7 days a week (on a 2-week rotation with every other weekend off) 8:30am - 4:30pm with a 4:00pm finish on Sundays Salary: 14.21 p/h / 29,558 per annum - with a chance to also earn extra commission The Sous Chef will be a vital member of the kitchen team, acting as the Head Chef's right hand and taking on a wide range of responsibilities. From recipe...

Are you a born hunter? Someone who genuinely loves the chase - the prospecting, the pitching, the buzz of opening a door no one has been able to open before? We re working exclusively with a brilliantly distinctive, much-loved Norfolk-based premium brand who are looking for their next Business Development Manager. This is the key hunter role within their growing sales team and be the person who will go out and win the new accounts that fuel the next chapter of their growth story. About the role This is a true new business role, not an account management role dressed up as one. You ll own the new business pipeline end to end, from identifying prospects, getting in front of buyers, pitching the brand, negotiating range and terms, and bringing new customers on board. Once accounts are launched and bedded in, you ll hand them across to the account management team and go again. Target channels are exclusively premium - think hotel groups, airlines, premium department stores and...

Manufacturing Technician Location: Office based, Whiteley PO15 7AF Salary: £29,000-£33,000, depending on skills and experience Contract: Full Time, Permanent What we offer: In common with many start-ups, we offer a fast-paced, dynamic environment where you can learn a huge amount in a short time, with exposure to everything happening in the company. We look after our staff as they are our key asset, and offer regular salary reviews, share options, lots of flexibility and generous training allowances. Our facilities are commutable from most of Hampshire, West Sussex, Poole, Bournemouth etc. About the company: iFAST is an innovative new medical technology spinout from the University of Southampton, led by an experienced team of entrepreneurs and scientists. We have developed a game changing microfluidics based test for antimicrobial susceptibility, reducing the test time from 48+ to 3 hours to help combat the global threat of antimicrobial resistance,...

Technical Sales Engineer Witney Excellent salary Plus commission, Tesla company car, company bonus and benefits: An exceptional opportunity has arisen for a Technical Sales Engineer to join a leading specialist manufacturer located in the Witney area. This company has been operating globally for 100 years, they have been at the forefront of their industry and still has a real local family feel too it's operation. The Technical Sales Engineer will focus on development and growth of sales of the full range of this company's impressive products across the UK & Ireland. You will also maximise their current and existing repeat customers, as well as increase market coverage and grow the number of active customers. You will collaborate with the Business Development Team and Technical Sales Specialist to ensure there is an aligned approach for effective market coverage. The Technical Sales Engineer will be gifted a degree of flexibility with the ability to work from home...

We are looking for a motivated and skilled Chef de Partie to join our dedicated catering team at RNAS Yeovilton . This is an excellent opportunity for someone who takes pride in producing high-quality food, enjoys working in a professional kitchen, and is ready to take the next step in their culinary career. Key Responsibilities Oversee all operational aspects of the kitchen and team in the absence of the Head Chef. Ensure all kitchen staff are delivering high-quality food that meets Company Standards. Maintain strict adherence to food safety and hygiene standards. Lead by example, ensuring the kitchen remains clean, organised, and presentable. Provide hands-on leadership and support to all kitchen staff. Assist in the recruitment process, including interviews and trial shifts for Second Chefs, Trainee Chefs, and Kitchen Porters. Communicate regularly with the Head Chef regarding stock levels and operational needs. Candidate Requirements Previous...

At MSV Housing we re committed to making sure our customers have good quality safe homes. This role leads the delivery of Major Works, ensuring customers receive safe, high?quality projects completed on time, within budget, and in line with all regulatory and performance standards. Working closely with internal teams, contractors, and specialist suppliers, the role uses effective systems, data, and planning tools to deliver a transparent, value?for?money service with clear communication throughout. Acting as the lead for complex and high?risk cases, the role resolves escalated customer issues, supports long?term investment planning, and works collaboratively across the organisation to continuously improve customer experience and asset performance. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. What do our Major Works Manager do; Lead the end?to?end delivery of major works programmes, including planned...

At MSV Housing we re committed to making sure our customers have good quality safe homes and our Responsive Repairs Manager s are key to making this happen. The role provides strong operational leadership for the delivery of a high?quality, customer?focused repairs service, ensuring all KPIs, safety standards, and regulatory requirements are met. You will lead improvements to systems, data, and processes, managing operatives, subcontractors, and resources to deliver an efficient, value?for?money service while acting as the escalation point for complex repairs and complaints. Working collaboratively across the organisation, you will support service improvement, workforce development, and provide cover for other Repairs Managers to ensure operational resilience. What do our Responsive Repairs Managers do; Lead the day?to?day delivery of the repairs and voids service, ensuring compliance with regulatory, health and safety, and organisational standards. Drive...

Job Title: Senior Systems Engineer Location: Rochester, Kent UK - Onsite Salary: £45,000 - £60,000 dependent on skills and experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: This role centres on understanding complex customer needs and translating them into clear, multi level requirements. It involves developing advanced system architectures using Model Based Systems Engineering and overseeing the integration, analysis and testing of real time systems that combine...

Technical Sales Representative (Southern Region) Location: Head Office - Tunbridge Wells Contract Type: Permanent, Monday - Friday structure 9-5pm. Salary 45,000 per annum + Annual bonus Benefits: Generous Holiday Allowance + Bank Holidays, Company Car, Healthcare and Pension, Social Events, Parking, Are you a results-driven professional Sales Representative and a knack for building relationships? If so, we have an exciting opportunity for you. Join our client's dynamic team as a Technical Sales Representative and play a pivotal role in driving sustainable and profitable growth within the construction based sector. Head office is based in Tunbridge Wells, Kent, you will be expected to visit the office every 2 weeks for updates and meetings in house. You can be based within Kent or nearby, but need to be used to working 'on the road' and self motivated, managing your own appointments and diary and visiting clients within the Southern Regions of UK and around London...

Job Title: Senior Systems Engineer Location: Rochester, Kent UK - Onsite Salary: £45,000 - £60,000 dependent on skills and experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: This role centres on understanding complex customer needs and translating them into clear, multi level requirements. It involves developing advanced system architectures using Model Based Systems Engineering and overseeing the integration, analysis and testing of real time systems that combine...

Job Title: Senior Systems Engineer Location: Rochester, Kent UK - Onsite Salary: £45,000 - £60,000 dependent on skills and experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: This role centres on understanding complex customer needs and translating them into clear, multi level requirements. It involves developing advanced system architectures using Model Based Systems Engineering and overseeing the integration, analysis and testing of real time systems that combine...

Job Title: Senior Systems Engineer Location: Rochester, Kent UK - Onsite Salary: £45,000 - £60,000 dependent on skills and experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: This role centres on understanding complex customer needs and translating them into clear, multi level requirements. It involves developing advanced system architectures using Model Based Systems Engineering and overseeing the integration, analysis and testing of real time systems that combine...

Job Title: Senior Systems Engineer Location: Rochester, Kent UK - Onsite Salary: £45,000 - £60,000 dependent on skills and experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: This role centres on understanding complex customer needs and translating them into clear, multi level requirements. It involves developing advanced system architectures using Model Based Systems Engineering and overseeing the integration, analysis and testing of real time systems that combine...