Customer Service Manager At Land Rover Knutsford, we believe that great customer experiences do not happen by accident. They happen when passionate people, great leadership and high standards come together. We are an award-winning business with a proven track record of delivering an upper-quartile customer experience, and we are looking for an ambitious, energetic and customer-focused Customer Service Manager to help us continue raising the bar. Reporting directly to the Service Manager, you will take ownership of our front-of-house operation and Service Advisor team, while playing a key role in driving the financial performance of the department. This is an opportunity to join a high-performing team and make a real impact developing people, driving performance and ensuring every customer receives an experience that reflects the standards of a modern luxury brand. What you will be doing Lead, coach and inspire our Service Advisors, creating a high-performing and...

Customer Service Manager Location : Sevenoaks, Kent Working pattern: Full-time, office-based Salary: 34,000- 38,000, depending on experience About the client Our client is one of the UK's leading online retailers in their field. They supply thousands of customers each month through our websites and major online marketplaces. They have expanded into Europe, opened a new state of the art warehouse in the north of England and continue to invest in our products, systems and people. They are now looking for an experienced Customer Service Manager to ensure the efficient day-to-day running of their Sevenoaks office and customer service operations. The role The Customer Service Manager will oversee the daily operation of the office, manage the customer service team and provide administrative support across the business. You will be responsible for maintaining an organised, professional and productive working environment. This will include managing staff, improving...

Customer Service Starting 16th October, Temporary on-going Based LS15 12.71ph Monday to Friday working hours fully office based but quite flexible 8-4 or 8.30-4.30 or 9-5 Deliver an exceptional level of customer service to a diverse portfolio of Wholesale customers, including Key Accounts, Marketplaces and Independent Retailers. Act as a key point of contact for allocated customers, building strong, professional relationships and ensuring they receive a responsive, knowledgeable and reliable service. Take ownership of customer orders from initial placement through to successful delivery, keeping customers informed and proactively managing any issues that may arise. Manage customer order books and ensure orders are accurately processed and updated on internal systems, including NetSuite. Keep customers regularly updated on stock availability, order progress, delivery schedules and any changes that may impact their orders. Work closely with the Distribution Centre to...

Customer Service Manager Chelmsford, Essex 40,000 - 45,000 per annum 40 hours per week (Flexible) An exciting opportunity has arisen for an experienced Customer Service Manager to join a growing business where you can truly make an impact. This is a pivotal role at the heart of the organisation, where you will take ownership of service operations, driving efficiency, improving processes, and implementing meaningful change. You will play a key part in ensuring smooth day to day delivery while continuously enhancing performance and customer experience. What you will be doing: Overseeing and coordinating day to day service operations Managing a team of 5 customer service advisors Managing workloads, schedules, and performance to maximise efficiency Conducting reviews, and regular one to one meetings Providing coaching and training where needed Dealing with escalated requests and complaints Acting as a key link between teams to ensure seamless communication...

Full Job Description A Customer Service Executive local to Cheltenham is required to provide responsive and professional support to customers and approved installation partners within a fast-growing renewable energy technology business near Cheltenham. Reporting to the Customer Service Manager the Customer Service Executive will manage enquiries across telephone, email and digital channels while taking ownership of each case through to resolution. The role will operate within a developing one-stop service model that brings together customer support, installer assistance and access to accurate product information. You will use CRM and customer service technology to maintain clear records, improve response times and deliver a consistent experience as the business grows across the UK and Europe. This position would suit a proactive and personable customer service professional who enjoys solving problems, learning technical products and making life easier for customers. Key...

Software Trainer Darwen, Lancashire About Us TagCare is a software development company that offers solutions for the homecare sector. Since 2000, we have been developing software and apps to make caring easier, acting as a tailored guiding hand for companies that foster a culture of care and driving forward standards across the care industry. Last year marked our 25th anniversary. We are continuously innovating, striving to elevate standards and digital possibilities, enabling those on the frontlines to do their best work. We re passionate about innovation and the people who use our tools every day, which is why we re now looking for a Software Trainer to join our friendly team on a full-time, permanent basis, office-based (Monday to Friday, 9am 5pm). The Benefits - Salary of £40,000 DOE - Pension - 25 days holiday, plus bank holidays If you are a communications, software trainer, account management, or customer success professional with SaaS...

IT Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If you’ve also worked in the following roles, we’d also like to hear from you: IT Service Delivery Manager, Service Delivery Manager, IT Business Relationship Manager, IT Business Partner, Service Management Lead, ITSM Lead, IT Operations Manager, Technology Service Manager This role is officially known in the organisation as an IT Customer Service Manager Successful candidates can expect a Civil Service Pension with an employer contribution of 28.97%.   SALARY: £47,084 per annum  + Generous Benefits (see below) LOCATION : (Hybrid) Nottingham, East Midlands JOB TYPE: Full-Time / Part-Time, Permanent WORKING HOURS: Flexible working, Full-time, Job share,...

Job Title : Front of House Coordinator Location : Southampton Salary : Grade 3 - £28,303-£29,339 per annum Job type : Full Time, Permanent The Role: As Front of House Coordinator, you will lead the day-to-day delivery of SUSU's reception service, room and event bookings, and Safety Bus and minibus operations. You will supervise and develop staff, coordinate rotas and operational cover, maintain effective systems and procedures, and work closely with internal teams, students, customers and external partners to provide a welcoming, efficient and high-quality service. About You: We are looking for an organised and approachable individual with experience in a senior administrative, business support or front-of-house role. You will have experience delivering excellent customer service and coordinating room bookings, events, or activities You will have experience supervising staff, managing rotas, and developing efficient systems and procedures to support...

LAB. is looking for an experienced and commercially driven HVAC Project Manager to join an established project management team. With over 30 years of trading history, my client is a financially secure, well-established and ambitious business delivering high-quality air conditioning, refrigeration and mechanical solutions to blue-chip clients across the UK. Their work spans the commercial, retail, healthcare, education and hospitality sectors, ranging from individual HVAC projects through to complex, large-scale commercial installations. This is a senior role for someone who wants genuine responsibility and autonomy. You will take ownership of projects from tender and pre-construction through procurement, delivery, commercial management, commissioning and final handover. For the right person, this is an opportunity to join a successful business that rewards performance and gives its Project Managers the opportunity to directly share in the company's success. The Role...

Are you a highly organised planner who thrives in a fast-paced environment? We're looking for a Planner to join our team on a 12-month fixed-term contract, playing a vital role in ensuring operational works are delivered efficiently, safely, and in line with contractual commitments. This is an excellent opportunity to join a supportive team where your planning expertise will directly contribute to the successful delivery of essential utility and infrastructure projects. As a Planner, you will be responsible for coordinating and scheduling works to ensure contractual service level agreements are achieved while maximising workforce efficiency. Working closely with operational teams, supervisors, clients, and customers, you will allocate work, monitor progress, manage backlogs, and ensure all required permits and notices are obtained and maintained. You will provide accurate information to field teams, respond to client requests, resolve planning issues, and keep relevant systems...

Customer Operations Manager (Heat Networks) 12-month Contract London (Hybrid) Inside IR35 ASAP Start We're hiring an experienced Customer Operations Manager to lead the day-to-day delivery of customer operations across multiple heat network sites-ensuring customers receive a reliable, compliant, high-quality service across metering, billing, payments, onboarding/offboarding, complaints and service interruptions. What you'll be doing Own customer ops delivery: utility billing, payment collection/credit control, customer contact, enquiries and account management Manage and performance-monitor external service partner / contact centre providers against SLAs Ensure customer platforms run smoothly: online accounts, app, payment providers, billing platform and data flows Lead new site/customer onboarding, partnering with regional teams and service partners Support escalations: complex complaints, service interruptions and Ombudsman cases Drive process improvement: SOPs,...

Job Title: Engineering Manager - Systems Solutions Delivery Location: Various locations across the UK & Scotland , hybrid - up to 3 days on site. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Circa £74,290 dependent on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. What you'll be doing: As an Engineering Manager - Systems Solutions Delivery you will lead the delivery of...

Job Title: Engineering Manager - Systems Solutions Delivery Location: Various locations across the UK & Scotland , hybrid - up to 3 days on site. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Circa £74,290 dependent on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. What you'll be doing: As an Engineering Manager - Systems Solutions Delivery you will lead the delivery of...

Job Title: Engineering Manager - Systems Solutions Delivery Location: Various locations across the UK & Scotland , hybrid - up to 3 days on site. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Circa £74,290 dependent on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. What you'll be doing: As an Engineering Manager - Systems Solutions Delivery you will lead the delivery of...

Job Title: Engineering Manager - Systems Solutions Delivery Location: Various locations across the UK & Scotland , hybrid - up to 3 days on site. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Circa £74,290 dependent on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. What you'll be doing: As an Engineering Manager - Systems Solutions Delivery you will lead the delivery of...