The Woodland Trust is looking for a Customer Service Manager to lead a team and deliver strategic and operational supporter service plans. The Role: Manage and deliver a successful call centre/back office operational process. Lead a successful team, supporting and training where required. Interpret the support services strategy and vision and apply to operational planning to achieve departmental and campaign KPIs. Monitor and embed best practice across the team. Review real time service performance and assign personnel to ensure financial goals, SLAs and quality metrics are achieved. Recommend and implement system and procedure developments and improvements. This role will require attendance at our head office in Grantham, Lincolnshire for four out of five days per week. This is a permanent, full-time contract. The Candidate: Experience managing a successful call/service centre working at a senior leadership level. Strong communication skills...

Customer Service Manager Aerospace OEM & Aftermarket Hampshire Supporting two UK manufacturing sites Lead customer relationships, develop a strong team and influence delivery across a specialist aerospace manufacturing business. TXM Recruit is seeking an experienced Customer Service Manager Aerospace OEM & Aftermarket on behalf of an established aerospace manufacturer supplying fuel and motion control systems for fixed-wing and rotary-wing aircraft. Joining during a significant period of investment and site transformation, you ll lead the customer service function supporting both OEM and Aftermarket customers across two UK locations. This is a role for someone who understands manufacturing pressures, can navigate complex customer expectations and has the confidence to influence decisions across operations, engineering and commercial teams. The Role You ll own customer service performance, acting as the senior escalation point and ensuring customer...

Customer Service Manager Location: Cannock, Staffordshire Salary: Up to £50,000 per annum + Pension Contract: Permanent Hours: 39 hours per week Working Arrangement: Site-based Macildowie are working with this client based in Cannock, Staffordshire , a well-established manufacturing business operating within a fast-paced, quality-driven environment. We are looking for an experienced and commercially aware Customer Service Manager to lead and develop their Customer Service and Despatch functions, ensuring exceptional customer service, operational efficiency and consistently high levels of on-time delivery. This is an excellent opportunity for a hands-on leader who enjoys building strong customer relationships, developing teams and working collaboratively across manufacturing, production and supply chain operations. The Role Reporting into the senior management team, you will take responsibility for ensuring customer requirements are effectively managed,...

Customer Service & Operations Manager Location: Exeter Salary: up to 44,000 DOE + Bonus Job Type: Full-Time, Permanent Hours: Monday-Friday, 38.75 hours per week Benefits Competitive bonus scheme 25 days annual leave plus bank holidays Pension scheme Ongoing training and development Career progression opportunities Supportive and collaborative culture Employee wellbeing initiatives Modern office environment Join a growing and successful business About the Company Our client is a well-established and expanding organisation with a strong reputation for delivering exceptional customer service and delivering positive outcomes for its customers. Due to continued growth, they are seeking an experienced Customer Service & Operations Manager to lead a high-performing team and contribute to the ongoing success of the business. This is an excellent opportunity for a people-focused and commercially aware leader who enjoys developing teams, improving...

Contact Centre & Customer Operations Manager Brighton & Hove Up to 45,000 + Performance Bonus + Benefits Are you an experienced Contact Centre, Customer Service or Customer Operations Manager looking for an opportunity to lead a high-performing team and make a real impact? We're recruiting for a growing and successful organisation seeking a Contact Centre & Customer Operations Manager to lead a busy customer function responsible for sales support, customer service, scheduling and aftercare. This is a highly visible leadership role where you'll drive performance, develop Team Leaders, improve processes and use data to deliver exceptional customer outcomes while supporting the continued growth of the business. The Opportunity Leading through Team Leaders, you'll be responsible for creating a culture of accountability, coaching and continuous improvement. You'll balance customer service excellence with commercial performance, ensuring teams deliver...

OUTBOUND CUSTOMER SUCCESS ADVISOR Salford M50- Parking onsite Monday- Friday (Fulltime in the office) 9am-5pm 13.33 per hour ( 26k) ASAP - Ongoing (Possibility to be extended or taken on permanently for the right person) Are you ready to make a difference in the retail appliance industry? Our client is on the lookout for a dynamic and enthusiastic Outbound Customer Success Advisor to join their growing team at their head office in Salford! If you thrive in a high-volume call environment and enjoy helping customers succeed, we want to hear from you! What You'll Do: As a pivotal member of the team, your mission will be to connect with customers and enhance their experience with our client's Reward scheme. Here's what you can expect to do: Engage Customers: Reach out to customers who have onboarded but haven't yet claimed their rewards, guiding them through the claims process with care and clarity. Support Onboarding: Assist customers who faced challenges...

Customer Support Administrator Our client, a leading international manufacturer of high-quality wireless headset communication systems, is seeking a motivated and enthusiastic Customer Support Administrator to join their dynamic team. With a strong reputation for outstanding customer service, this organisation operates in fast-paced environments such as retail, quick-service, and healthcare sectors, and is dedicated to keeping teams connected and thriving. The Role: As a Customer Support Administrator, you will be at the heart of the customer service operation, serving as the first point of contact for customers via phone and email. This varied, hands-on role involves managing service requests from initial queries through to resolution, while working closely with the Customer Service Manager and a small, close-knit team. Your contribution will be essential in upholding the high service standards that the organisation is known for. Key Responsibilities: Service Desk...

Who we are We're Future, a global leader in specialist media. Our people bring our trusted brands to life, helping millions of people discover expert content that informs, inspires, and drives action. As a pioneering multiplatform media powerhouse, we provide expert content and technology that build valuable communities across all channels. As a proud part of Future's brand portfolio, Go.Compare is a passionate price comparison site finding customers savvy insurance deals. Based in our Cardiff office, we pride ourselves on being a fun and fair place to work. You'll join a team of experts partnering with trusted organisations and the Welsh Rugby Union. It's an exciting opportunity to help millions make informed financial choices. What you'll do Reporting to the Senior Customer Service Manager, you'll be the main point of contact between our business and our customers. You'll assist users as they complete their online comparisons and offer clarity on product information. Your...