Customer Experience Manager Salary: 40,000 Based in Hammersmith, London Hybrid role: 3 days in the office, 2 from home A global consultancy business is seeking a Customer Experience Manager to manage and grow key client relationships across Europe for their coaching platform. You'll own the client journey from onboarding through to retention and growth, working closely with Business Development, Coaching and Operations teams to deliver an outstanding customer experience. Key Responsibilities Manage and grow existing client relationships, driving retention, engagement and revenue growth. Develop growth plans for priority accounts and identify expansion opportunities. Oversee client onboarding and successful delivery of coaching programmes. Monitor client engagement, utilisation, NPS and other key KPIs. Use client data and insights to demonstrate impact and support client conversations. Coordinate platform setup, data management and coaching journey...

What you'll be doing: Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations Managing operations in our petrol station (If your shop has one) People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer. What makes a great customer experience manager: Previous line management responsibilities in a fast-paced, operational environment. Someone who is truly obsessed with customers and service, and coaches a team to do the same. Delivers KPI's or other performance indicators. Can manage...

What you'll be doing: Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations Managing operations in our petrol station (If your shop has one) People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer. What makes a great customer experience manager: Previous line management responsibilities in a fast-paced, operational environment. Someone who is truly obsessed with customers and service, and coaches a team to do the same. Delivers KPI's or other performance indicators. Can manage...

What you'll be doing: Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations Managing operations in our petrol station (If your shop has one) People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer. What makes a great customer experience manager: Previous line management responsibilities in a fast-paced, operational environment. Someone who is truly obsessed with customers and service, and coaches a team to do the same. Delivers KPI's or other performance indicators....

About the role Mercedes-Benz of Bath is currently recruiting for a Retail Manager to join their growing team. As a Sytner Business Manager, you will be responsible for helping manage and grow all aspects of the Finance & Insurance department; you will do this by being at the core of all sales enquiries and by developing the sales team. You will ensure that every customer has a clear understanding of obligations that they have entered into, doing so with integrity and above all, treating customers fairly. Sytner Business Managers work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you If you are high achieving Sales Executive, Sales Controller or Business Manager with sound financial and commercial understanding, we would love to hear from you. Ideally, you will have an outstanding work ethic and be able to lead from the front and inspire your colleagues to...

Title: Senior Development Manager Contract Type: 12 Month Fixed Term Contract Salary: Starting from 79,500 per annum (London) Grade 11 Reporting Office: Stratford, London Agile Worker: At least 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 5th of October 2026 Please click here for the role profile - Senior Development Manager (Development & Project Management).docx Early applications are encouraged as we reserve the right to close this advert and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life...

Resource and Capacity Manager - within Group Technology Based in Birmingham or Stevenage - Min. two days per week in the office 65000 up to 75000 plus bonus and car allowance Your role as an IT Resourcing & Capacity Manager The part you'll play in transforming infrastructure services. The Resourcing & Capacity Manager is responsible for coordinating and managing resource planning, allocation, utilisation and forecasting activities across the SPMO portfolio - Group IT/Technology. Reporting to the Head of Portfolio & PMO , the role ensures appropriate resources are identified, allocated and tracked across programmes, projects and change initiatives. The Resource Manager maintains visibility of resource demand, capacity, utilisation and constraints, supporting informed decision-making and delivery planning across the portfolio. The role also provides line management and development support to Resourcing & Capacity Analysts , ensuring...

Are you looking for a new and exciting challenge and an opportunity to work in a fast paced predominantly aerospace supplier with a growing orderbook and portfolio of clients? We are looking to appoint a new Business Development Manager with industry knowledge and aerospace experience to work alongside the senior management team within our Treatment business at our Stalybridge (Cheshire) site. About us We are one of the UK's largest and most trusted engineering companies, providing products and services to Aerospace, Nuclear, Energy and Scientific sectors. We have successfully supplied to the Aerospace industry for over 50 years. We are currently on track to achieve our strong growth plans and we pride ourselves on delivering right first-time solutions and going the extra mile to delight our customers. About the opportunity As a Business Development Manager, you will play an integral part in identifying new business via new or existing clients, maintaining existing...

2nd line Service Desk Team Leader Solihull, West Midlands 40,000 + 20% Shift Allowance ( 48,000 OTE) Permanent 4 on / 4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk Shift Manager to lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. As a Service Desk Shift Manager, you'll be responsible for the day-to-day operational management of a technical support team, ensuring service levels are achieved and customer expectations are exceeded. Alongside your leadership responsibilities, you'll act as a senior technical escalation point, supporting engineers with complex incidents and helping drive continuous improvement across the service desk. Key Responsibilities...

National Account Executive Hybrid - 2/3 days per week in Haydock We re proud to be exclusively partnering with Aimia Foods on a key hire within their growing Commercial division. Home to well-known brands including Drink Me Chai, Horlicks, Bubbleology, Shmoo and Galaxy Hot Chocolate (Mars Brands), Aimia has been developing drinks loved by consumers across retail and foodservice for decades This is a highly developmental commercial role, supporting a team of National Account Managers across the wholesale customer portfolio. You'll also take ownership of a smaller portfolio of regional accounts, giving you genuine exposure to account management and customer development. If you're commercially curious, organised, confident, and looking to build your commercial experience with a view to progressing into National Account Management, we'd love to hear from you. The Role: Supporting National Account Managers and the Head of the Professional and Foodservice division across...

Immediate Opportunity for an experienced Senior Building Manager (Fixed Term Contract - 3 Months) We are seeking an accomplished Senior Building Manager to join a high-profile commercial property in Manchester on a 3-month fixed-term contract . This is an excellent opportunity for an experienced facilities management professional to take responsibility for the operational performance, compliance, customer experience, and service delivery across a prestigious, multi-occupied commercial building. The successful candidate will lead the delivery of both hard and soft services, manage key supplier relationships, maintain the highest standards of health and safety compliance, and ensure an exceptional experience for occupiers and stakeholders. Key Responsibilities Lead the management and performance of all hard and soft facilities management services across the property. Monitor contractor performance through regular reviews, KPI management, and supplier meetings....

Summary £38,000 - £46,000 per annum 30-35 days' holiday (pro rata) 10% in-store discount Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're resilient, confident and trusted leaders. Just like you. As a Deputy Store Manager at Lidl, you'll be cool, calm and collected, getting stuck in on the shop floor and behind the scenes. From managing cash processes and monitoring stock integrity to inspiring your colleagues, you'll play a huge part in creating a place where you and your whole team can do your best work. You'll also enjoy great responsibility while the Store Manager is absent, taking ownership of the store and leading by example to support your colleagues. In return, we'll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big...

Customer Service Manager At Land Rover Knutsford, we believe that great customer experiences do not happen by accident. They happen when passionate people, great leadership and high standards come together. We are an award-winning business with a proven track record of delivering an upper-quartile customer experience, and we are looking for an ambitious, energetic and customer-focused Customer Service Manager to help us continue raising the bar. Reporting directly to the Service Manager, you will take ownership of our front-of-house operation and Service Advisor team, while playing a key role in driving the financial performance of the department. This is an opportunity to join a high-performing team and make a real impact developing people, driving performance and ensuring every customer receives an experience that reflects the standards of a modern luxury brand. What you will be doing Lead, coach and inspire our Service Advisors, creating a high-performing and...

Job Title: Engagement Support Manager Location: London / Hybrid working following successful completion of probationary period Salary : 38,000, 40,000 DOE Job Type: Full Time, Permanent Assistive Solutions supports disabled students in higher education by providing specialist equipment, training and practical assistance. We are a social enterprise and a Disability Confident Employer. Role Purpose The Engagement Support Manager is responsible for delivering a clear, efficient and supportive customer journey from initial contact through to order completion and delivery. The role leads the Engagement Support team, ensures consistently high service standards and helps remove barriers for students and customers. Key Responsibilities Customer and Order Support Oversee customer orders from receipt through to completion, including payments, priority requests and delivery updates. Ensure telephone and email enquiries are handled promptly, professionally and with...