Join Our Team as a Contact Centre Agent - working from home! Welsh Speaking Role Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent! Shifts: Monday to Friday 8am to 6pm Who We Are: We are an organisation dedicated to providing top-notch service on behalf of our client, a prominent company in the industry. As a Contact Centre Agent, you will play a crucial role in being the first point of contact for our customers, ensuring their needs are met with professionalism and care. What You'll Do: As a Contact Centre Agent, your primary responsibilities will include: Handling up to 70 customer calls per day, addressing inquiries, and resolving issues with a friendly and positive attitude. Delivering high-quality customer service while adhering to established procedures and service levels. Using your...

Join Our Team as a Contact Centre Agent - working from home! Welsh Speaking Role Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent! Shifts: Monday to Friday 8am to 6pm Who We Are: We are an organisation dedicated to providing top-notch service on behalf of our client, a prominent company in the industry. As a Contact Centre Agent, you will play a crucial role in being the first point of contact for our customers, ensuring their needs are met with professionalism and care. What You'll Do: As a Contact Centre Agent, your primary responsibilities will include: Handling up to 70 customer calls per day, addressing inquiries, and resolving issues with a friendly and positive attitude. Delivering high-quality customer service while adhering to established procedures and service levels. Using your...

Join Our Team as a Contact Centre Agent - working from home! Welsh Speaking Role Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent! Shifts: Monday to Friday 8am to 6pm Who We Are: We are an organisation dedicated to providing top-notch service on behalf of our client, a prominent company in the industry. As a Contact Centre Agent, you will play a crucial role in being the first point of contact for our customers, ensuring their needs are met with professionalism and care. What You'll Do: As a Contact Centre Agent, your primary responsibilities will include: Handling up to 70 customer calls per day, addressing inquiries, and resolving issues with a friendly and positive attitude. Delivering high-quality customer service while adhering to established procedures and service levels. Using your...

Join Our Team as a Contact Centre Agent - working from home! Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent! Shifts: Monday to Friday 8.30 to 6pm Who We Are: We are an organisation dedicated to providing top-notch service on behalf of our client, a prominent company in the industry. As a Contact Centre Agent, you will play a crucial role in being the first point of contact for our customers, ensuring their needs are met with professionalism and care. What You'll Do: As a Contact Centre Agent, your primary responsibilities will include: Handling up to 70 customer calls per day, addressing inquiries, and resolving issues with a friendly and positive attitude. Delivering high-quality customer service while adhering to established procedures and service levels. Using your initiative to source...

Join Our Team as a Contact Centre Agent Location: Tamworth Contract Type: Temporary 12.71ph Are you a customer service superstar ready to make a difference? We're excited to announce that our client is looking for enthusiastic Contact Centre Operatives to join our vibrant team in Tamworth! This is your chance to shine in a dynamic role that's all about helping our customers and ensuring their experiences are nothing short of exceptional. Roles Available: Full-Time Agents - 37.5 hours per week - Rotating 3-week shift pattern: - 08:00 - 16:00 - 09:00 - 17:00 10:00 - 18:00 Contract Details: Temporary assignment for 12 weeks, with the possibility of extension if required. Role Overview: As a key member of our customer service department, your role will encompass a variety of exciting tasks, including: Handling inbound and outbound customer calls with a friendly demeanour. Booking and managing repairs and...

Customer Service Advisor / Customer Support Agent An exciting opportunity for a Customer Service Advisor / Customer Support Agent to deliver high-quality customer service and technical support within a hybrid contact centre, providing professional, empathetic and solution-focused support to customers. If you’ve also worked in the following roles, we’d also like to hear from you: Customer Service Representative, Contact Centre Agent, Technical Support Advisor, Call Centre Agent   SALARY: £25,235 per annum + Benefits LOCATION: Hybrid Working from Home and 2 Days per Week from the office in Thame, Oxfordshire JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week, Monday to Sunday. Rotating shifts between 8am and 6pm with rotational weekends (days in lieu provided)   JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor / Customer Support Agent to join a supportive and...

Customer Service Advisor / Danish or Spanish Speaker An exciting opportunity for a multilingual customer service professional, who is fluent in oral and written Danish or Spanish and English, with strong communication, administration and organisational skills, and experience using Microsoft Office in a fast-paced, customer-focused environment.  If you’ve also worked in the following roles, we’d also like to hear from you: Customer Support Advisor, Contact Centre Agent, Client Services Advisor, Customer Service Representative, Call Centre Agent   SALARY: Competitive LOCATION: Brighton, East Sussex (BN1) - Office Based JOB TYPE: Full-Time, Permanent WORKING HOURS: To be considered for the role, you must be flexible towards work schedules and rotas (mornings, evenings, middle shifts, weekends, and public holidays)   ESSENTIAL REQUIREMENT: Candidates MUST have fluent Danish or Spanish and English...

We’re seeking a hands-on, innovative Operations AWS Senior UX Specialist to play a pivotal part in Capita’s Citizen Contact Transformation Programme. You’ll shape how citizens and agents experience contact centre services through intuitive, efficient and scalable digital journeys—working at the intersection of Amazon Connect customisation, UX design and service optimisation. This role directly influences customer experience, agent effectiveness and operational performance across public sector and regulated environments. You’ll work closely with programme leadership, operations, technology and product teams to design and optimise end-to-end contact experiences across voice, chat, digital and AI-assisted channels. The Operations AWS Senior UX Specialist is responsible for designing, configuring and optimising Amazon Connect solutions that underpin Capita’s Citizen Contact platform and wider contact centre services. You’ll bridge technical solution design, UX and service design,...

Customer Service Advisor / Retention Agent Join a growing fast-growing fibre broadband provider as a Customer Service Advisor / Retention Agent supporting customers who are thinking of leaving, moving home or changing their package, while delivering excellent customer service and strong commercial outcomes. If you’ve also worked in the following roles, we’d also like to hear from you: Retention Advisor, Loyalty Advisor, Contact Centre Sales Advisor, Customer Retention Advisor, Telesales Executive, Telecommunications Executive, Customer Retention Specialist, Customer Service Agent, Contact Centre Adviser, Customer Relationship Executive, Customer Relationship Advisor   SALARY: £25,000 per annum + Uncapped Commission (£5,000 OTE) + Benefits          LOCATION: Altrincham, Greater Manchester, North West England (100% Office Based Monday to Friday) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours Rota Based (Monday to Friday...

Start your journey with a competitive salary of £27,032.00, along with an exciting £1,000 bonus for completing your Route to Competency within the client’s 18‑week gateway 💼✨. On top of this, you can boost your earnings even further with our £500 quarterly performance bonus when you meet the set criteria. Your dedication, growth, and consistent hard work are not just recognised here—they’re truly rewarded. Join our dynamic team based at Portway House, 1 The Pavilions, Preston, PR2 2YD, where your supportive nature and excellent conversational skills will help guide Lloyds Banking Group customers on their journey to financial health! This isn't your average collection's role – you'll be managing inbound calls, engaging with customers in various financial situations, and crafting personalised, affordable solutions to meet their needs. You will be working in an environment every day that brings new opportunities, the convenience of free parking, easy access to local transport links,...

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. For this role we offer the hybrid working approach with 2 days a week onsite in Osterley campus. What you'll do You will be able to perform an end-to-end threat model, using the STRIDE methodology, independently of any help. This means to organise, perform, document, and follow up on the threat models taking place. Perform threat modelling for AI-enabled systems, including LLM-based and agentic architectures, identifying risks introduced by autonomy, tool use, memory, and orchestration layers. Work with engineering and product teams to define secure...

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. For this role we offer the hybrid working approach with 2 days a week onsite in Osterley campus. What you'll do You will be able to perform an end-to-end threat model, using the STRIDE methodology, independently of any help. This means to organise, perform, document, and follow up on the threat models taking place. Perform threat modelling for AI-enabled systems, including LLM-based and agentic architectures, identifying risks introduced by autonomy, tool use, memory, and orchestration layers. Work with engineering and product teams to define secure...

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. For this role we offer the hybrid working approach with 2 days a week onsite in Osterley campus. What you'll do You will be able to perform an end-to-end threat model, using the STRIDE methodology, independently of any help. This means to organise, perform, document, and follow up on the threat models taking place. Perform threat modelling for AI-enabled systems, including LLM-based and agentic architectures, identifying risks introduced by autonomy, tool use, memory, and orchestration layers. Work with engineering and product teams to define secure...

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. For this role we offer the hybrid working approach with 2 days a week onsite in Osterley campus. What you'll do You will be able to perform an end-to-end threat model, using the STRIDE methodology, independently of any help. This means to organise, perform, document, and follow up on the threat models taking place. Perform threat modelling for AI-enabled systems, including LLM-based and agentic architectures, identifying risks introduced by autonomy, tool use, memory, and orchestration layers. Work with engineering and product teams to define secure...

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. For this role we offer the hybrid working approach with 2 days a week onsite in Osterley campus. What you'll do You will be able to perform an end-to-end threat model, using the STRIDE methodology, independently of any help. This means to organise, perform, document, and follow up on the threat models taking place. Perform threat modelling for AI-enabled systems, including LLM-based and agentic architectures, identifying risks introduced by autonomy, tool use, memory, and orchestration layers. Work with engineering and product teams to define secure...

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. For this role we offer the hybrid working approach with 2 days a week onsite in Osterley campus. What you'll do You will be able to perform an end-to-end threat model, using the STRIDE methodology, independently of any help. This means to organise, perform, document, and follow up on the threat models taking place. Perform threat modelling for AI-enabled systems, including LLM-based and agentic architectures, identifying risks introduced by autonomy, tool use, memory, and orchestration layers. Work with engineering and product teams to define secure...

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. For this role we offer the hybrid working approach with 2 days a week onsite in Osterley campus. What you'll do You will be able to perform an end-to-end threat model, using the STRIDE methodology, independently of any help. This means to organise, perform, document, and follow up on the threat models taking place. Perform threat modelling for AI-enabled systems, including LLM-based and agentic architectures, identifying risks introduced by autonomy, tool use, memory, and orchestration layers. Work with engineering and product teams to define secure...

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. For this role we offer the hybrid working approach with 2 days a week onsite in Osterley campus. What you'll do You will be able to perform an end-to-end threat model, using the STRIDE methodology, independently of any help. This means to organise, perform, document, and follow up on the threat models taking place. Perform threat modelling for AI-enabled systems, including LLM-based and agentic architectures, identifying risks introduced by autonomy, tool use, memory, and orchestration layers. Work with engineering and product teams to define secure...

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. For this role we offer the hybrid working approach with 2 days a week onsite in Osterley campus. What you'll do You will be able to perform an end-to-end threat model, using the STRIDE methodology, independently of any help. This means to organise, perform, document, and follow up on the threat models taking place. Perform threat modelling for AI-enabled systems, including LLM-based and agentic architectures, identifying risks introduced by autonomy, tool use, memory, and orchestration layers. Work with engineering and product teams to define secure...

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. For this role we offer the hybrid working approach with 2 days a week onsite in Osterley campus. What you'll do You will be able to perform an end-to-end threat model, using the STRIDE methodology, independently of any help. This means to organise, perform, document, and follow up on the threat models taking place. Perform threat modelling for AI-enabled systems, including LLM-based and agentic architectures, identifying risks introduced by autonomy, tool use, memory, and orchestration layers. Work with engineering and product teams to define secure...