Job Title: Counter Fraud Claims Handler Location: Sevenoaks or Liverpool with hybrid Salary: 26,350 to 34,800 Plus up to 2000 performance related bonus per annum, once established within your role Working Hours: 37.5 Hour a week, Monday to Friday 9am - 5:30pm About The Role: The Counter Fraud Claims Handler will be investigating and managing a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will be responsible for the effective control and investigation of a portfolio of claims from cradle to grave. You must adopt a proactive approach towards the investigation of claims and generate ideas contributing towards the continuous improvement and development of the team/department. What You'll Be Doing: Management of investigations, assessment of intelligence and interaction with investigative service suppliers to achieve the correct case outcome Expediently assess a wide variety of claims/referrals and decide on the...

Senior Pensions Complaints Handler Liverpool City Centre (Hybrid - 1 day from home after training) Salary: Up to 35,000 (depending on experience) + annual bonus Monday to Friday, 9:00am - 5:00pm (flexible start and finish times) The Opportunity We're looking for an experienced Pensions Complaints Handler to join a well-established and growing financial services business in Liverpool. This is a fantastic opportunity for someone with a strong background in financial services complaints , particularly within pensions, to step into a more senior, specialist role handling complex cases and ensuring fair, thorough outcomes for customers. You'll play a key role in managing complaints end-to-end, working within regulatory frameworks and contributing to a high-quality, customer-focused service. Key Responsibilities Manage a caseload of pensions-related complaints from receipt through to final response Investigate complex issues thoroughly, reviewing policy,...