We are Future, a global multi-platform media company with big ambitions and the talent to bring them to life. Together, we connect people to their passions through the high-quality content we create and the innovative technology we pioneer. We're the name behind award-winning brands in specialist sectors like technology, gaming & entertainment, music, creative & photography, field sports, knowledge and home interest. Specialists in our field and passionate about what we do, every year we attract millions of consumers to our websites, magazines, events and social spaces. We dedicate ourselves to delivering an exceptional customer-focused service, developing life-long, valuable relationships with our customers, so we can inspire, inform, and entertain them. • We offer multiple communication channels giving customers the opportunity to speak to our committed, knowledgeable and passionate customer care team - whenever and wherever they like. • We ask for, and use feedback -...

Fancy a new customer service job, working for an award winning price comparison website? Do you want to work for a customer centric organisation, who put their people and customers at the heart of everything they do and encourage entrepreneurial ideas and accountability at all levels? Do you enjoy problem solving and helping people when they need it most? If the answer is yes, then this could be just the exciting new opportunity you've been looking for! What you'll be doing Reporting to the Senior Customer Service Manager, you'll be the primary point of contact between the business and our customers. You'll support customers whilst they complete their online comparisons, offer clarity on product information and help customers take advantage of special offers that we have available. Experience that will put you ahead of the curve Great customer service operator with experience supporting customers within a contact centre environment or face to face Experience communicating...

The International and Bookazine team at Marketforce is a dynamic, market leading team representing a diverse portfolio of Magazines worldwide, developing innovative, sustainable and profitable newsstand sales. We work closely with partners across the globe to drive measurable international growth, strengthen category performance, and deliver market leadership in diverse territories. The International team continues to outperform revenue targets and the global magazine market, a result of the passion, commitment and ambition of the team. What you'll be doing You will manage the global sales of some of the world's best magazine brands. The International Department at Marketforce is looking for a data-literate and dynamic individual to work within the award-winning international distribution team as an International Trade Marketing Associate. Reporting to the Group International Business Development Manager you will manage the international sales and distribution for some of...

Do you want to work for a customer centric organisation, who put their people and customers at the heart of everything they do and encourage ideas and accountability at all levels? Do you enjoy problem solving and helping people when they need it most? If the answer is yes, then this could be just the exciting new opportunity you've been looking for! What you'll be doing Reporting to the Service Manager you'll ensure incoming customer queries and complaints are answered within SLA and in line with company policies, efficiently and effectively, promoting customer satisfaction at all times. Typically you'll speak to customers over the phone and email, managing and solving general queries and complaints for our customers. You'll investigate and help determine the cause of issues, resolving and recording all queries and complaints. Experience that will put you ahead of the curve Great interpersonal skills - you'll be able to demonstrate experience of handling customer...

Description Our local government clients in Cardiff, South Glamorgan, are seeking a Senior Project Manager to help implement the ICT projects contained within this programme. The main job duties include managing, developing, leading, and motivating a project management team to help implement the ERP Programme within timescales and budget. Ensure project governance is in place so that decisions are taken appropriately and in line with organisational delegations of authority. Responsibilities Ensure project governance is in place so that decisions are taken appropriately and in line with organisational delegations of authority. To provide project updates and detailed advice and information to the Programme Board, Programme Manager and Chief Officers, ensuring they are fully informed on programme/project progress and help them in decision making. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. Degree qualification or...

The Future Circulation team is a dynamic team responsible for the magazine and bookazine circulations for all of the Future brands. We manage over 70 regular magazine titles and over 100 different bookazines, and hold the position of being the second-largest magazine publisher in the UK. Our bookazine portfolio covers a huge variety of sectors on the newsstand. Existing magazine content from our market leading brands is often repurposed and republished into a higher priced bookazine format. In addition to this, brand new bookazines are created following market trends, for example cooking trends such as airfryer, music stars such as Taylor Swift & Chappell Roan, health and diet hot topics such as anti-inflammatory, menopause and Mediterranean eating to name a few. The purpose of the Future Circulation team is to make each magazine and bookazine title's circulation as profitable and efficient as possible. We aim to reduce wasted copy, out sell competitor titles and gain market...