The Role As an L1/L1.5 Technical Support Engineer , you will diagnose and resolve a variety of technical issues while maintaining high levels of customer satisfaction. You will work within the ITIL framework , managing the lifecycle of Incidents and Service Requests. Key Responsibilities Omnichannel Support: Handle inbound calls, chats, and emails, ensuring all issues are logged, categorized, and prioritized in the ITSM tool (ServiceNow/Remedy). Technical Troubleshooting: Resolve issues related to Windows OS, O365, VPN, and Citrix. User Administration: Manage account creations, password resets, and distribution lists via Active Directory and Office 365. Hardware & Mobility: Support and configure desktops, laptops, printers, and mobile devices (iOS/Android). Escalation: Identify complex issues and escalate to appropriate resolver groups while maintaining ownership of the user experience. Technical Skillset Must-Have: Active Directory,...

The Role As an L1/L1.5 Technical Support Engineer , you will diagnose and resolve a variety of technical issues while maintaining high levels of customer satisfaction. You will work within the ITIL framework , managing the lifecycle of Incidents and Service Requests. Key Responsibilities Omnichannel Support: Handle inbound calls, chats, and emails, ensuring all issues are logged, categorized, and prioritized in the ITSM tool (ServiceNow/Remedy). Technical Troubleshooting: Resolve issues related to Windows OS, O365, VPN, and Citrix. User Administration: Manage account creations, password resets, and distribution lists via Active Directory and Office 365. Hardware & Mobility: Support and configure desktops, laptops, printers, and mobile devices (iOS/Android). Escalation: Identify complex issues and escalate to appropriate resolver groups while maintaining ownership of the user experience. Technical Skillset Must-Have: Active Directory,...

Job Types: Full-time, Permanent Salary: 12.72 per hour (sleep-in 12.21 for 12 hours) Hours: 37.5 hours per week (with a sleep-in it is 47.5 hours) Location: Bristol About the Service Our client delivers specialist trauma-informed services across regulated and non-regulated settings, supporting women with complex and enduring mental health needs. Individuals supported may experience personality disorders, PTSD, trauma, self-harm, bipolar disorder, eating disorders, and schizophrenia. The service focuses on promoting independence, safety, and dignity, ensuring individuals are supported to stabilise, rebuild confidence, and move towards long-term recovery within structured and supportive environments. Due to the nature of the service and the needs of the women supported, this role is open to female applicants only . This is a lawful occupational requirement, to ensure the safety, dignity, and wellbeing of service users who have experienced trauma, abuse,...

Residential Support Worker required for a Criminal Justice Approved Premises supporting women returning to the community. This rewarding role involves safeguarding, rehabilitation, behaviour support and residential care within a structured, supportive environment. ALL LEVELS OF EXPERIENCE CONSIDERED Ideally you have worked in a residential setting or have experience working within the criminal justice sector / criminal justice approved premises. However, we appreciate that not everyone can tick every single box, just so long as you are confident and are comfortable working with a diverse range of people from a variety of backgrounds and circumstances, then this job could be for you. If you’ve also worked in the following roles, we’d also like to hear from you: Women’s Support Worker, Residential Care Worker, Criminal Justice Support Worker, Rehabilitation Support Worker, Housing Support Worker KEY REQUIREMENT: Due to the gender specific nature of...