Job Title: Customer Service Manager Location: Leeds, LS16 (Horsforth) Salary: 35,000- 40,000 (DOE) Role Overview Lead and manage customer service and order processing functions to ensure a high-quality customer experience, accurate order handling and efficient day-to-day operations. The role focuses on team leadership, performance management and continuous improvement across service and operational processes. Key Responsibilities Lead and develop customer service and order processing teams (including offshore) Ensure high service standards, timely responses and effective issue resolution Oversee accurate and efficient order and quote processing Manage KPIs, team performance and continuous improvement initiatives Act as escalation point across customer service, sales and operations Drive process efficiency, communication and cross-team alignment Key Requirements Experience managing customer service or operational teams Strong leadership, communication...

We are looking for a dynamic, hands-on Registered Service Manager to oversee our supported living services in Stourbridge, Dudley. You'll be responsible for three unique services, each supporting individuals with learning disabilities, autism, behaviours of distress and complex care needs in the Dudley area. Every person we support has their own story, strengths and aspirations, and we're looking for a manager who is visible, approachable and actively engaged in daily life across the services. Lead With Presence. Make a Lasting Difference. At Creative Support, our culture is about seeing things with your own eyes, knowing service users as individuals, building trust with families, and anticipating issues before they arise. You'll lead by example, inspiring your team with a proactive, professional and person-centred approach. This is an exciting time to join Creative Support Dudley. Across our services, we're driving forward a range of community initiatives designed to...

Our client Medway Council is looking for a Service manager to join their Children in care team. To have overall operational manager responsibility for four teams within the Children in Care Service. You will work alongside social work colleagues to develop and continuously improve the delivery of a high quality effective social work service that is informed by Signs of Safety practice models and that delivers good outcomes for children, young people and their families. ACCOUNTABILITIES Lead, manage and motivate staff, ensuring high quality professional supervision and performance development plans are completed which enhance individuals personal and professional development needs and contribute towards staff retention. Manage and oversee the performance of the team effectively using available performance data to ensure compliance with practice standards and procedures. This will include contributing to management meetings on performance. Lead and manage the implementation...

Service Manager - Adults Mental health service. Permanent, full time. Based Crewe. Are you seeking a new challenge and opportunity to lead a service for adults with complex mental health issues, within a supported living setting? Do you have the leadership and management skills to be able to effectively lead a team and help to provide positive outcomes for people with mental health? The role: To oversee and lead a team providing support to adults with complex mental health issues within a supported living service for 22 people, together with overseeing the crisis cafe. Ensuring compliance with all regulatory standards and company policies and ensure that all compliance is adhered to. Lead and motivate a team of care staff, providing guidance, support, and professional development opportunities. Ensure the delivery of high-quality, person-centred care tailored to individual needs Develop and implement support plans in collaboration with the people needing support and...

Job Description You're Not Just Anyone - and neither is this role. You're Not Just Anyone - and neither is this role. As a Service Manager at Lifeways, you create environments where people thrive, and every decision you make shapes someone's future. Discover why this matters in our newest video HERE The Opportunity As a Service Manager, you'll oversee a 19 bed flat scheme supporting adults with learning disabilities, autism, and complex needs. You'll have the support of our dedicated Area Manager and Regional Director, while still having the freedom to lead with your own style-focusing on achieving the best outcomes for the people we support and for your staff teams. We're looking for an experienced, passionate manager who: Leads with positivity, compassion, and confidence. Inspires their team to deliver outstanding, person-centred support. Drives quality, safety, and continuous improvement across all services. Every day, you'll make a difference -...

At Avenues, we're more than just a workplace - we're a community where people feel valued, supported, and empowered to achieve great things together. We're delighted to be recruiting an Assistant Service Manager to join our team at Beresford Gardens in Margate. This supported living service provides bespoke, person-centred support to two individuals with complex needs, including profound learning disabilities, autism, and mild behaviours that may challenge. One individual uses some Makaton to communicate, and both require a high level of personal care delivered with compassion, dignity, and respect. The Role As an Assistant Service Manager, you will work in close partnership with the Service Manager to support the effective day-to-day running of the service. You'll provide hands-on leadership, inspiring and mentoring staff to deliver high-quality, person-centred support using Positive Behaviour Support (PBS) and Active Support. Your focus will be on promoting meaningful...

Assistant Service Manager - Canterbury & Hoath £29,012 Per Annum Pro Rata We're looking for an Assistant Service Manager who's hands-on, proactive, and passionate about improving the lives of the people we support. If you're someone who leads with heart, thrives in a dynamic environment, and brings a positive, can-do attitude, we'd love to meet you. Smock Acre is a warm, supportive service for 3 adults with learning disabilities, physical disabilities, and communication needs. The people we support have complex medical needs and require a high level of personal care, including moving and handling, and one individual receives support via PEG feeding. Our service is based in a lovely but rural location, offering a peaceful and rewarding working environment. Because there is no nearby public transport, candidates will need to have their own form of transport to travel to and from the service. What you'll be doing As our Assistant Service Manager,...

Assistant Service Manager - Birchington, Kent Full Time Supported Living £29,012 + £1,200 complexity enhancement Avenues is more than a workplace - it's a community. A place where people smile, grow, feel valued, and achieve great things together. We're excited to offer a brand-new opportunity for a full-time Assistant Service Manager with experience in a similar social care role, whether that's as an Assistant Manager, Deputy Manager, Supervisor or Team Leader. This is a supported living service in Birchington supporting three brothers with learning disabilities, autism and some behaviours of concern . The service can be challenging so we're looking for someone who can remain calm, compassionate and confident in those moments. Your ability to respond with patience, consistency and a positive, person-centered approach will make a real difference to the lives of the people we support and to the team around you. You'll have a strong background in...

Service Manager (Planning, Development and Enforcement) Your New Organisation Southend-on-Sea City Council is a unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who work alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend. Working for Southend-on-Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovative environment, with the benefit of flexible working practices to support a positive work-life balance. As an upper tier Unitary Authority, we are responsible for all local government functions and are progressing the Spatial Development Strategy for Greater Essex in partnership with Essex County Council and Thurrock Council. The Council has an ambitious regeneration agenda and is the location of choice for developers, attracted by the City's excellent connectivity and built and natural...

Dual Service Manager - Adults Mental Health Permanent, Full time with generous benefits. Covering services across Bolton and Blackpool. Are you seeking a new opportunity to make a difference to those with mental health issues? Do you have strong leadership skills with the ability to lead from the front? Brook Street Social Care seek a skilled Service Manager to join an organisation who are proud to deliver support services for adults and vulnerable people with complex mental health needs and learning disability. The role: Overseeing two services for adults with mental health issues within supported living services, you will lead and support the teams in the effective delivery of care and support. One service in Bolton and the other in Blackpool. The role will be to ensure the safe and effective support provided for adults with mental health issues which may also include self-harmers. Supervise and support a team of support staff, providing leadership, training, and...

Job Description The Opportunity Due to an exciting internal promotion, we're seeking an inspiring and motivated Service Manager to lead our supported living service in Workington. This well-established scheme features 16 modern apartments, offering tailored support for adults with learning disabilities, physical disabilities, and autism-empowering individuals to live independently, build confidence, and truly thrive. This is a fantastic opportunity to step into a rewarding leadership role where your impact will be felt every day. With the support of an experienced Area Manager and Regional Director, you'll also have the autonomy to shape your own leadership approach and make the service your own. We're looking for someone who is passionate about delivering exceptional care, developing high-performing teams, and driving meaningful, positive outcomes for the people we support. In this role, you will: Support, inspire, and develop your team of support workers and...

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi. Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.   Team/Role Overview The Trade Client Service Manager will be a pivotal client-facing individual responsible for nurturing day-to-day relationships within a dedicated portfolio of existing clients. This role emphasizes proactive engagement, expertly addressing client inquiries related to Trade Import/Export Letters of Credit (LCs), Standby Letters of Credit (SBLCs), and Guarantees....

Service Manager, Adults Learning Disabilities Location: Liverpool Full time, permanent with generous benefits! Are you ready to step into a new exciting leadership role where you can use and share your passion to working with and supporting vulnerable adults with learning disability and complex needs? Are you in a leadership role now and ready for a new challenge? If so we would like to hear from you as we seek a skilled Service Manager to work across supported living services in Liverpool. Brook Street Social Care is proud to work with a leading provider of support and care to vulnerable people with learning disability, ABI, mental health issues and complex support needs across the country. They are committed to delivering compassionate, person-centred care across adult services. This is an exciting opportunity to lead a dedicated team within a supportive and inclusive environment, making a real difference in people's lives. What you'll be doing: Lead and oversee the...

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope , Courage , Togetherness , and Responsiveness , and want to help others build resilience and manage their wellbeing, we d love to hear from you. Services Manager (Nightlight Crisis) Reference: 346 Salary: £41,000 - £42,000 per annum Hours: Full time, 37.5 hours per week Typical working pattern: 10am-6pm or 11am-7pm, with some flexibility required Contract: Permanent Reports to: Director of Crisis, Counselling and Children & Young People Working base: Watford Wellbeing Centre or Hemel Crisis House can be negotiated About the Nightlight Crisis Service Hertfordshire Mind Network (HMN) has been delivering Nightlight, part of Hertfordshire s crisis alternatives pathway, for the last 8 years. We are proud to provide urgent support, crisis...

Be the manager who inspires a team and empowers people to live the life they choose. Avenues is a community where people smile, laugh, grow and achieve great things, we know that well-supported people support people well, which makes them want to do their very best for the people we support, and achieve our vision. We are seeking a new Registered Service Manager to lead this residential care service in the heart of Sevenoaks. This is an exciting opportunity for someone that wants to make a tangible impact on people s lives, supporting a good team to provide good support. The successful candidate will be willing able to be the become registered as the manager of the service , if not already registered, Our team are supporting 18 male and female adults across three bungalows in a quiet cul-de-sac who have learning disabilities, physical disabilities and communication difficulties. You will be working with, and leading, a large team of Support Workers as well as three...

Job Description We're looking for a Front Door Service Manager - Children's Services for a local government client in Plymouth, Devon. To lead and develop the Front Door service during a period of transformation, ensuring timely, high-quality responses to contacts, referrals, and safeguarding concerns so children receive the right help at the right time. You will drive improvements in practice standards, decision-making, and risk management, including Section 17 and Section 47 interventions, in line with the Children Act 1989, Children Act 2004, and Working Together to Safeguard Children. Three days each week are required. Responsibilities The role will focus on strengthening a consistent, child-centred practice model, supporting and developing staff capability, and embedding a culture of reflective supervision and continuous improvement. You will lead a multi-agency team within a MASH environment, build strong partnerships across health, police, and education, and ensure...

Are you a highly experienced automotive Service Manager seeking a new career challenge within a prestigious supercar specialist? Our client, a reputable independent business in Rickmansworth, Hertfordshire, is actively looking to recruit a Service Manager to join their team. This is an exceptional opportunity for a driven professional to take ownership of a busy service department, delivering exemplary customer service whilst managing workshop operations within a high-end automotive environment. Benefits: Up to 40,000 basic salary plus performance-related bonus Monday to Friday, 40-hour working week with Saturday morning rota Opportunity to specialise within the supercar market 22 days holiday plus bank holidays Allocated parking facilities Joining a supercar specialist with an outstanding reputation Supportive management team and career development prospects Duties of the Service Manager entail: Greeting customers in a professional and welcoming manner Booking...

Multi Site Service Manager - Liverpool Salary: £30,000 - £35,000 Per Annum What We re Looking For I am working on behalf of a respected care provider to find a confident, experienced leader who can inspire teams and deliver high-quality, person-centred support. To be considered, you will need to be: Qualified to Level 3 in Health & Social Care (or equivalent)A driver with access to your own vehicle travel between services is essential Experienced in supporting people with complex needs, including autism, learning disabilities, and mental health conditions Skilled in leading teams, developing colleagues, and improving services Passionate about achieving positive outcomes for the people supported A Day in the Life of a Multi Site Service Manager In this role, you ll oversee 8 supported living flats located on one site, empowering your teams to provide safe, effective, and compassionate care. Your day may include coaching and mentoring staff, reviewing and...

Lead with Purpose. Empower Independence. At Hft, a leading Social Care provider, we stand alongside learning disabled adults, empowering them to live life their way. As a Service Manager, you ll lead a supported living service, ensuring people feel valued, independent, and in control of their daily lives. You ll guide your team to deliver person-centred support, foster skills, promote choice, and create opportunities for achievement, while maintaining a safe, inclusive, and welcoming environment where both learning disabled adults and colleagues can thrive. What You ll Be Doing As a Service Manager, you ll be at the heart of your service, inspiring your team to deliver support that empowers learning disabled adults to live life their way: You ll: Lead and develop your team to provide safe, person-centred support that promotes independence, skill development, and well-being Ensure services meet regulatory and internal standards, maintaining quality, compliance, and...

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope , Courage , Togetherness , and Responsiveness , and want to help others build resilience and manage their wellbeing, we d love to hear from you. Services Manager (Nightlight Crisis) Reference: 346 Salary: £41,000 - £42,000 per annum Hours: Full time, 37.5 hours per week Typical working pattern: 10am-6pm or 11am-7pm, with some flexibility required Contract: Permanent Reports to: Director of Crisis, Counselling and Children & Young People Working base: Watford Wellbeing Centre or Hemel Crisis House can be negotiated About the Nightlight Crisis Service Hertfordshire Mind Network (HMN) has been delivering Nightlight, part of Hertfordshire s crisis alternatives pathway, for the last 8 years. We are proud to provide urgent support, crisis...