PLANET RECRUITMENT SERVICES LTD
Oxfordshire, UK
Role: 3 Line IT Engineer Location: Oxford Salary: £35,000 - £45,000 ? Profile My client is a growing MSP based in Oxford and due to continued growth, they are looking to add a 3 Line Engineer to their team. The 3rd Line IT Engineer is a client-facing role responsible for resolving high-level technical issues, supporting client infrastructure, and contributing to changes. This role operates within a structured MSP service environment, requiring adherence to ticketing processes, SLAs & utilisation targets, while maintaining a high standard of customer service and technical output. In this position you will be supporting clients remotely whilst also visiting them onsite. Key Responsibilities Troubleshoot/support/maintain platforms included in our core technology stack Woking at a technical 3 line level Act as a primary escalation point for 1st and 2nd line engineers Take ownership of priority and complex tickets through to resolution Deliver technical...
