Responsibilities :  Help support the design and development of Citi's comprehensive controls program. Ability to work in close liaison and coordination with business stakeholders and sponsors to elicit, analyze, communicate, plan, manage, validate, and prioritize requirements and build strong professional relationship. Ability to effectively and efficiently understand and translate business problems and opportunities in the view of requirements, and recommend actionable solutions. Capability to perform end to end business analysis to identify gaps and propose innovative and creative solutions Efficient in creating and generating technical documents such as Business Requirement Document, Functional Requirement Documents and System Requirement Specifications. Thorough  knowledge and understanding of System Development Life Cycle (SDLC) and Agile development. Support implementation of new controls or increase the effectiveness of existing controls, identify areas for...

Join our Service Operations team at Hillview House Newtownabbey as a Shift Lead and play a key role in delivering exceptional customer experience, strong operational governance, and high performing service delivery across a 24/7 environment. Job title: Network Operations Centre Shift Lead Job Description: We’re looking for a confident service leader who can guide a team, manage stakeholders, and maintain service stability during fast‑paced operational activity and major incidents. What We’re Looking For Experience leading service-focused technical or operational teams. Strong stakeholder management and escalation handling skills. Ability to balance major incident leadership with BAU service oversight. Excellent written and verbal communication with a customer-first mindset. Strong understanding of ITIL environments and SLA-driven service delivery. High attention to detail and ability to stay calm under pressure. Eligible for Security Clearance (SC...