The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. Responsibilities: Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated, and resolved timely and professionally and in line with departmental standards Develop and maintain client portfolio through regular calls and face to face interaction, as needed Inform clients about problems (system failures, market issues) and provide regular resolution updates Advise on and advocate the implementation of process improvement and reengineering to improve client experience Maintain knowledge of new market and regulatory requirements affecting client portfolio/base Escalate customer feedback, processing delays and errors appropriately...

Operations Readiness Agile Project Manager (Tax) works with technology, product development, operations and other stakeholders ensuring requirements are robust. We ensure that adequate resources are available to support testing / rollout and manage testing in UAT, and Production. We assist Ops staff with requirement writing and work with Tax technology, product development and other stakeholders re project deployment ensuring requirements are robust and we assist Ops staff with test script writing and test execution. Responsibilities: Work closely with Product Owners to define project scope, goals, and deliverables that support business objectives Assist in the creation and maintenance of product backlogs, ensuring they are refined, prioritized, and ready for development Support as required with data mapping, gap analysis and requirement gathering for projects in scope Develop and manage project plans, schedules, and budgets, adapting them as needed in an Agile...

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Trade & Working Capital Solutions team. Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.  Team/Role Overview: The Cross-Pillar Product Director for Trade will drive the strategic growth & change agenda for Trade & Working Capital Solutions (TWCS) for UK and Europe clusters. Requires a good understanding of trade and working capital products. Requires a good understanding of the industry, regulation and direct competitors'...

Citi is looking for full-time Analyst/Senior Analyst to join the Global Subsidiaries Group (GSG) banking team in Dublin.  Global Subsidiaries Group (GSG) sits within Citi’s Corporate Bank, supporting clients by delivering an international network (physical presence in 96 countries) and an integrated range of wholesale banking products and services to clients who value our unmatched country presence. This includes multinationals that are expanding globally, particularly in the emerging markets, and emerging markets companies that are growing beyond their home market/region. We are uniquely positioned to take advantage of important, evolving global trends including mobility, fintech, wellness and sustainability. We deliver responsible, objective advice, and provide industry leading execution to support transformational strategies for our clients. Role Overview The GSG Banking Analyst is an intermediate level professional where you will form part of a Senior Relationship...

Are you looking for a career move that will put you at the heart of a global financial institution? Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters. Team/Role Overview The Securities and Derivatives Intermediate Analyst is an intermediate level position responsible for processing orders and transactions originating from trading desks and branch offices in coordination with the Operations - Transaction Services team. The overall objective of this role is to facilitate the clearance, settlement and investigation of client securities and derivatives transactions. Responsibilities: Process securities transactions,...

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s KYC team.   Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.   Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.   Team/Role Overview KYC Operations Analyst is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of a dedicated...

About Citi Citi, the leading global financial services company, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the...

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in strategy, sales and client relationship management to Citi’s Supplier Finance team. Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.  Team/Role Overview: Treasury and Trade Solutions (TTS) is a market leading, award-winning provider of cash management, cards and trade, solutions to financial institutions, public sector, and corporate clients around the world. With a global network spanning 100+ countries, we are uniquely qualified to service clients with local and cross-border interests...