Connect2Luton are excited to recruit a Head of Customer Access & Experience on behalf of Luton Borough Council. Main purpose of position: Customer Access & Contact: Lead the Council's customer access and contact function across frontline and service-specific teams, ensuring residents can obtain the information, advice, support and services they need through effective, accessible and sustainable service channels. Customer Insight & Experience: Lead the Council's approach to understanding, measuring and improving resident experience of accessing the Council's services through performance management, standard setting, quality assurance, workforce development, customer insight and organisational learning. Corporate Complaints: Lead the Council's corporate complaints function, ensuring effective complaint resolution, regulatory compliance and robust corporate oversight of the Council's complaints framework. Strategic Leadership: Lead the development and...

We are currently recruiting for a Senior Site Engineer to join one of our well-established clients in Luton. Our client is a leading UK construction company specialising in RC frames groundworks, civil engineering and infrastructure projects. Key Responsibilities: Manage day-to-day engineering activities across allocated project sections. Lead setting out operations and oversee engineering control procedures. Review drawings, specifications, and design information to ensure accuracy and buildability. Coordinate subcontractors and ensure works are delivered in accordance with project requirements. Produce and review technical documentation, including ITPs, RFIs, permits, and quality records. Monitor project progress and identify engineering solutions to technical challenges. Ensure compliance with health, safety, environmental, and quality standards. Support planning and sequencing of construction activities. Liaise with clients, consultants,...