The Role Reporting to and working closely with a Service Assurance Shift Leader, the Shift Engineer is responsible for the completion of defined tasks and processes in relation to the Service Assurance team's objectives; primarily, the proactive management of technology-based solutions using output from monitoring systems to identify incidents, triage and maintain service. Key Responsibilities Respond to alerts within target response time Maintain 24 hour support cover for Claranet's Customers as part of the wider team Identify and follow the correct troubleshooting and event handling procedures Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA's and that all issues are resolved as efficiently as possible Maintain accurate records of activities completed throughout the lifecycle of a ticket (ticket history) Skills and Attributes Flexible and creative in solving problems Learn...

Service & Small Works Engineer CIA Fire & Security Part of the Ranger Group Location: Gloucestershire and Surrounding Areas Department: Service & Small Works Job Type: Full-Time, Permanent, Field-Based Salary: £32K - £40K, Dependent on Experience Join CIA Fire & Security Part of the Ranger Group CIA Fire & Security, part of the Ranger Group, is looking for an experienced Service & Small Works Engineer to join our growing team. This is an excellent opportunity for a motivated and professional engineer to become part of a respected, customer-focused business with strong opportunities for training, development and career progression. We are particularly interested in hearing from engineers who are Gent qualified or have strong experience working with Gent fire alarm systems. Key Responsibilities Service, maintain and fault-find on fire and security systems. Carry out planned preventative maintenance visits....