JOB DESCRIPTION Position Title: Service Manager Reports To: Head of Operations Primary Objective: The Service Manager will be responsible for leading the effective delivery of the contract, ensuring eligible young people receive high-quality wraparound support, are matched to suitable fully funded employment opportunities, and are supported to sustain and progress in work. The role will provide day-to-day operational leadership, performance management and stakeholder coordination to ensure contract outcomes, compliance standards and participant experience expectations are consistently achieved. Key Relationships/Interactions Internal Head of Operations and Senior Leadership Team Mentors and Activity Co-ordinators Employer Services and Employer Engagement colleagues Quality, Compliance and Performance teams Customer Excellence Centre and Participant Experience teams Wider Delivery colleagues Shared Services functions across the Group, including People and...