Team/Position Overview Investor Services is a key business covering Global Custody and Funds Services products, providing services to a variety of institutional clients, both, global and regional importance to the firms’ franchise. Maintaining high levels of customer satisfaction with products’ operational delivery is at core of these products. Client Service plays a pivotal role by being responsible for leading client delivery teams as well as partnering up with all stakeholders including Client Executives, Product and wider Operations and Technology organisation to drive service performance, develop specific client initiatives and implement service strategy. The successful candidate will act as the primary contact for assigned clients for managing contractual and commercial aspects and also for the strategic growth of the client. They will also assist as senior escalation for operational service related escalations and will be responsible for ensuring that Citi is...