We are bringing Knowledge, Learning and Quality under one dedicated leader to transform how our people—and our AI—deliver accurate, compliant, first‑time‑right outcomes at scale. This senior role is pivotal to shaping the foundation of a major transformation programme, enabling a fully AI‑enabled contact centre and back‑office operation. You will own the end‑to‑end KLQ ecosystem, ensuring operational knowledge is accurate, findable, AI‑ready, translated into effective learning, and validated through robust quality assurance. Through this, you will create a seamless flow between knowledge, capability and performance—improving customer experience, reducing errors, and accelerating time to competence. Job title: Knowledge, Learning and Quality Lead Job Description: What You’ll Be Doing: Knowledge Leadership Own the Knowledge ecosystem and act as custodian of Capita’s single source of truth for operational content. Ensure all knowledge is accurate,...

Senior UX Researcher Contract: Inside IR35 Start: ASAP Location: London - Onsite 1 day per week Role Overview We are looking for a Senior UX Researcher to help uncover customer needs, behaviours, and pain points across key digital journeys. You will lead research that informs product and design decisions, ensuring the customer voice is central to how digital services evolve. This is a hands-on senior role suited to someone who can work strategically and tactically, delivering clear, actionable insight that helps teams move quickly and make confident decisions. Key Responsibilities Plan and deliver qualitative and mixed-method UX research across digital products Identify key research questions and select the most effective research approach Work closely with product, design, CX, data, and stakeholders to inform decision-making Conduct interviews, usability testing, concept testing, and journey research Synthesise insights and translate findings into...

Senior Digital Product Manager Contract: Inside IR35 Start: ASAP Location: London - onsite 1 day per week Role Overview We are looking for a Senior Digital Product Manager to lead key customer-facing digital journeys across web and mobile. You will shape product direction, prioritise delivery, and work closely with design, engineering, data, and business stakeholders to deliver measurable improvements for customers and the business. This is a hands-on role for someone comfortable working in complex environments, making confident decisions, and driving delivery in a fast-paced digital organisation. Key Responsibilities Own the product strategy, roadmap, and backlog for a defined digital product area Identify customer and business problems and translate them into clear product opportunities Work cross-functionally with engineering, design, CX, and data teams to deliver outcomes Prioritise work based on value, effort, risk, and feasibility Use...

Lead CX & UX Designer Home Based We are looking for a Lead CX & UX Designer to own the end to end customer experience and product design across pensions journeys, leading research, service design and UI/UX to deliver accessible, GDS aligned outcomes at scale. You will lead and manage the UX Design team while supporting the Capita Pensions Digital Customer Experience and Client Consulting teams in delivering market-leading digital and engagement experiences. The Lead CX & UX Designer plays a key role in redefining how digital products are managed, ensuring seamless engagement across the end-to-end customer journey. You will act as a passionate advocate for exceptional customer experiences, combining creative insight and strategic thinking. You will work closely with the Product Owners and Communication Consultants to understand strategic goals and customer challenges, executing market research and defining customer testing strategies throughout the feasibility and...

Communications Lead – Private Sector Home Based We are looking for a Communications Lead to join Capita Pensions Solutions in our Consulting business. You will manage a high-performing communications team and lead the client partnerships and strategic direction of our private sector consulting clients in the pensions space. This role requires proactive management and accountability for delivering a top-tier service, ensuring client satisfaction, driving growth, and enhancing our commercial profitability. You will be the key client contact, leading the charge in all aspects of the day-to-day service, quality, and standards. Additionally, you’ll manage a talented team, ensuring their professional development and the overall operational success of our Communications projects. You will own the business plan for your team, including revenue generation, client communication growth, and collaboration with the Market Leaders, Client Relationship Directors and the Business...