Pontoon
Midlothian, UK
Job Title: IT Service Transition Manager Location: Edinburgh/Glasgow (Hybrid) Rate: £500 per day (via Umbrella Company) Role Overview We're seeking an experienced IT Service Transition Manager to support the introduction of new and changed services into BAU within a regulated financial services environment. You'll work across multi-disciplinary teams to ensure operational readiness, governance alignment, and seamless service handover. Key Responsibilities Service Transition Delivery Lead end-to-end service transition activities aligned to ITIL best practices. Develop Transition Plans, Readiness Checklists, and Post-Implementation Reviews. Ensure operational teams are trained, informed, and prepared to support new services. Coordinate Service Acceptance into BAU with defined criteria and sign-off. Stakeholder & Project Engagement Act as primary interface across Projects, Architecture, Engineering, Security, and IT Operations. Provide expert guidance on...
