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customer service team leader Cardiff
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Future Publishing
28 Mar, 2026
Full Time
Complaint Handler
Future Publishing Cardiff, UK
Go.Compare is one of the UK's leading price comparison websites, helping millions of people make smarter financial decisions every year. We provide a fast, transparent, and reliable way to compare a wide range of products and services, from car and home insurance to energy, broadband, and more. Our mission is simple: to empower consumers with the information and tools they need to find the right deals for their needs, saving them both time and money. Backed by innovative technology and a commitment to customer-first thinking, Go.Compare continues to be a trusted partner for households across the UK. What you'll be doing As a Complaint Assistant you will ensure that we are able to resolve customer complaints and deliver an excellent customer experience, restoring their faith in the brand. Reporting to the Senior Complaints Manager, you'll demonstrate excellent listening skills and will be able to show empathy to customers via telephone and email. You'll have knowledge of what it...
Future Publishing
21 Mar, 2026
Customer Subscriptions Associate
Future Publishing Cardiff, UK
We are Future, a global multi-platform media company with big ambitions and the talent to bring them to life. Together, we connect people to their passions through the high-quality content we create and the innovative technology we pioneer. We're the name behind award-winning brands in specialist sectors like technology, gaming & entertainment, music, creative & photography, field sports, knowledge and home interest. Specialists in our field and passionate about what we do, every year we attract millions of consumers to our websites, magazines, events and social spaces. We dedicate ourselves to delivering an exceptional customer-focused service, developing life-long, valuable relationships with our customers, so we can inspire, inform, and entertain them. • We offer multiple communication channels giving customers the opportunity to speak to our committed, knowledgeable and passionate customer care team - whenever and wherever they like. • We ask for, and use feedback -...
Hunter Selection
19 Mar, 2026
Permanent
Estimator
Hunter Selection Cardiff, UK
Estimator (Manufacturing) Cardiff 30'000 - per annum + pension, Life Insurance and more. An exciting opportunity to join a successful award-winning market leader, who has supplied high-quality products and trusted building solutions to some of the most iconic and high-profile projects around the world. Salary & Benefits: A starting salary of 30'000 9% company pension (5% employer contribution + 4% employee contribution) up to 26 days holiday plus bank holidays Sick pay scheme Life insurance Employee Assistance Programme Free on-site car parking Excellent training and development Roles & Responsibilities: Review enquiries to ensure the ability to supply compliant quotations within the company's product range. Ensure all quotations are 100% accurate, including relevant margins, and comply with certification requirements. Manage quote amendments pre- and post-sale to meet customer and project needs. - Raise DFA's (Design for Approval) when...
Future Publishing
07 Mar, 2026
Full Time
Complaints Assistant - Magazine Subscriptions
Future Publishing Cardiff, UK
Do you want to work for a customer centric organisation, who put their people and customers at the heart of everything they do and encourage ideas and accountability at all levels? Do you enjoy problem solving and helping people when they need it most? If the answer is yes, then this could be just the exciting new opportunity you've been looking for! What you'll be doing Reporting to the Service Manager you'll ensure incoming customer queries and complaints are answered within SLA and in line with company policies, efficiently and effectively, promoting customer satisfaction at all times. Typically you'll speak to customers over the phone and email, managing and solving general queries and complaints for our customers. You'll investigate and help determine the cause of issues, resolving and recording all queries and complaints. Experience that will put you ahead of the curve Great interpersonal skills - you'll be able to demonstrate experience of handling customer...
GXO Logistics
26 Mar, 2026
Permanent
Area Operations Trainer - Wales & West region
GXO Logistics Cardiff, UK
Are you currently working as a driving assessor? Do you have the engagement and training skills required to help our contract on our Road to Zero journey? Are you able to inspire people to look out for one another by clearly communicating our safety agenda to ensure everyone returns home in the same condition they arrived in? Then we have the perfect opportunity for you! Here at GXO, we are currently recruiting for an Area Operations Trainer to join the learning and development team in fulfilling training duties and driver assessment tasks. We currently have one vacancy available in the Wales and West region. This role requires the trainer to support in a mobile capacity covering training in Swindon, Cardiff, Bristol Causeway, Bristol Harcliffe and Swansea, as well as supporting the trainer for Penryn and Plymouth. This is a full time, permanent position, where you'll be working Monday - Friday, between the hours of 07:00-16:00, with some flexibility required. You will...
Quick Staff UK
21 Mar, 2026
Permanent
Legal Advisor
Quick Staff UK Cardiff, UK
Quick Staff UK is recruiting for a Legal Advisor to join a well-established and growing legal expenses insurance business based in Cardiff city centre. This is an excellent opportunity for a law graduate with a post graduate qualification or early-career legal professional to gain broad, hands-on exposure across multiple areas of law while providing practical advice to policyholders via a legal helpline service. If you re enthusiastic, professional and customer-focused and looking to build real-world legal experience this role offers structured training, ongoing development and exposure to diverse legal scenarios. As a Legal Advisor, you will provide clear, practical and accurate telephone-based legal advice to policyholders across a wide range of matters. You ll be handling varied and often complex enquiries, helping clients understand their rights and options in real-life situations. This is a hybrid opportunity Hours of work: Monday to Friday 9am-5.30pm (3...
Office Angels
11 Mar, 2026
Temporary
Reception- Cardiff
Office Angels Cardiff, UK
Temporary Receptionist role Working days: 17th, 19th, 26 th March Shift times: 09:00-17:00 Pay rate: 12.60 an hour Location: Cardiff CF10 What You'll Do: As our Receptionist, you will be the first point of contact for clients and visitors. Your role will be essential in creating a welcoming atmosphere and ensuring smooth day-to-day operations. Here's what you can expect: Greet and assist visitors with a warm and friendly demeanor Manage incoming calls and direct them to the appropriate departments Maintain a tidy reception area that reflects our professional image Handle incoming and outgoing mail and packages Support administrative tasks and provide assistance to team members as needed Coordinate meeting room bookings and assist with any guest requirements What We're Looking For: We want someone who is not just skilled but also has a positive attitude! Here's what you should bring to the table: Excellent communication skills, both verbal and written A...
Yolk Recruitment
07 Mar, 2026
Permanent
Business Development Executive
Yolk Recruitment Cardiff, UK
Business Development Executive Basic salary 28k OTE 40K Office based - Cardiff Yolk Recruitment are working on behalf of a leading comparison service, looking for an experienced New Business Executive to join a brilliant company in Cardiff. This is a great opportunity for anyone with a background of sales who loves working towards targets, earning as much as possible and being a part of a strong team. As a Business Executive you will be working closely with the sales team and will be accountable for generating new clients. Your day will be made up of building relationships, dealing with any inbound & outbound enquiries. This role will be office based with two remote working days per month should you wish to use them. Main responsibilities as a Business Development Executive Undertake a high volume of phone calls, both inbound and outbound, to prospective clients. Targeted at 10 sales per month. Build strong relationships with potential new clients. Be...
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