Job title: Senior Customer Service and Retention Officer Location: Hybrid (3 days office-based, 2 days remote) Birmingham Contract: Permanent, full-time Start date: March - April 2026 Salary: 26,000- 26,500 The role On behalf of our client, we are recruiting a Senior Customer Service and Retention Officer to play a pivotal role in delivering exceptional customer experiences while driving retention and continuous improvement. This is a hands-on, senior operational role combining frontline customer support with coaching, process ownership, and retention strategy. You will work closely with the Customer Service Lead to ensure smooth day-to-day operations, strong team performance, and a consistently high standard of service. Key Requirements Remain operationally active, handling customer calls, emails and live chats Achieve individual KPIs and retention targets while supporting overall team performance Act as the first point of contact for day-to-day...

Job Title: Customer Services Officer Location: City of Wolverhampton Council Contract Details: Temporary Salary: 13.26 per hour About Our Client: Join our dedicated team in the public sector, where we strive to enhance the lives of our community through exceptional customer service. Our client is committed to providing a responsive and comprehensive enquiry service that meets the diverse needs of the public. Benefits & Perks: Office based role-Hybrid options available once training has been completed and they are confident to work independently. Opportunities for personal and professional development A supportive team environment Gain experience in adult social care services No weekends or bank holidays Responsibilities: Deliver a high-quality, courteous customer enquiry service Resolve customer enquiries related to Council services efficiently Ensure accurate tracking and follow-up of all enquiries Collaborate with a multi-disciplinary team...

Placement & Progression Officer (PPO) Hours: Full-Time, Permanent Location: West Bromwich Salary: £24,000 - £28,000 per annum, (depending on experience & qualifications) Are you looking for a new role? We have an exciting opportunity for you to join our team as a Placement Progression Officer (PPO) based in our West Bromwich centre. As a PPO you will be required to support the identified centre(s) to deliver a high-quality service to learners. Support with the development of referral and employer partnerships. To ensure learners and employees receive high quality IAG that leads to positive outcomes. The key measure of success in the role will be against the achievement of company and contractual KPIs. Key Responsibilities: Support learners with the transition from centre to work placements. Undertake the initial vetting and any update of work experience/apprenticeship placements. Undertake periodic reviews of learners in work experience...

Are you an experienced Customer Service Administrator, Office Manager, Administrator, Member Services Coordinator, Charity Coordinator, Repairs Planner, Assets Officer, or Housing Officer? Can you take ownership of administrative process whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Social Value Coordinator. Informed Recruitment are a specialist provider of resources to the Housing & Property Technology markets; we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to support the Social Value Manager in the delivery of the organisations Social Value strategy by providing a comprehensive administrative support service, supporting the provision of charity services, and monitoring and supporting partners in recording and...

LOCATION: CHELMSLEY WOOD SHOPPING CENTRE SHIFT PATTERN: Various Mon-Sun, 40 hours per week PAY RATE: £12.21 per hour If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help! ROLE OVERVIEW AND PURPOSE This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site. KEY RESPONSIBILITIES · Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service · Carry out regular patrols of the shopping centre as detailed in the site assignment Instructions, being always proactive · Continuously look for opportunities to be of assistance to visitors at the shopping centre,...

Job Title: Facilities Manager Location: Birmingham, West Midlands (with travel to sites as required) Salary: 40,000 - 50,000 (depending on experience) Job Type: Full-time, Permanent BCR/AB/32224 Bell Cornwall Recruitment are delighted to be working with a national property management company who are seeking a Facilities Manager to oversee 7 sites in Birmingham, West Midlands. Key Responsibilities Manage the day-to-day facilities operations across a portfolio of commercial properties. Oversee planned preventative maintenance (PPM) and reactive maintenance programmes. Manage and monitor contractors and service providers including cleaning, security, M&E, and specialist suppliers. Ensure all buildings remain fully compliant with UK health & safety regulations , including fire safety, asbestos, Legionella, and electrical testing. Conduct regular property inspections and identify maintenance or improvement works. Manage service charge budgets...

Job Title: High Voltage Estimator Location: West Midlands and surrounding areas Start Date: ASAP Contract: 6 months (Possibility of a permanent position) Pay: 37,392 - 44,100 Hours: Monday to Friday 9 -5pm (Hybrid) Overview of the role - Team / Projects / Key challenges As the HV Estimator, you will have expert knowledge of the tendering process whilst being capable of dealing with a wide range of cost-planning activities. You will have the ability to perform detailed reviews of technical drawings and associated documentation and be responsible for both the creation and analysis of cost plans and risk profiling for a wide range of HV construction projects, including full measurement and detailed rating exercises. You will also be capable of easily visualising outline designs, drawings and specifications. Regular national travel. Flexibility required to suit the needs of the business. Projects will range from small one-off network connections to complex,...

Immigration Caseworker / Solicitor - Experienced Birmingham (Edgbaston) Private Practice Full-Time 30,000 - 40,000 (DoE) Ref: JC/BCR/32221 Bell Cornwall Recruitment is delighted to be recruiting for an experienced Immigration Caseworker or Solicitor to join a well-established and highly regarded immigration law practice based in Birmingham . The Role You will manage a varied portfolio of both private and corporate immigration matters , handling files from instruction through to completion . The position offers the opportunity to work with a broad range of clients including individuals, families, and businesses seeking expert guidance on UK immigration matters. Key Responsibilities Managing a full caseload of private and business immigration matters Advising clients on a wide range of UK immigration routes Preparing and submitting high-quality immigration applications and supporting documentation Maintaining excellent client relationships and...

Immigration Caseworker / Solicitor - Experienced Birmingham (Edgbaston) Private Practice Full-Time £30,000 - £40,000 (DoE) Ref: JC/BCR/32221 Bell Cornwall Recruitment is delighted to be recruiting for an experienced Immigration Caseworker or Solicitor to join a well-established and highly regarded immigration law practice based in Birmingham . The Role You will manage a varied portfolio of both private and corporate immigration matters , handling files from instruction through to completion . The position offers the opportunity to work with a broad range of clients including individuals, families, and businesses seeking expert guidance on UK immigration matters. Key Responsibilities Managing a full caseload of private and business immigration matters Advising clients on a wide range of UK immigration routes Preparing and submitting high-quality immigration applications and supporting documentation Maintaining excellent client relationships and delivering a...

Legal PA - PropertyBirmingham city centre (hybrid working)£30,000 - £32,000 p/a DoE Bell Cornwall Recruitment are delighted to be working with a large, global law firm based in Birmingham city centre. They are looking for a Legal PA to join their property team. Duties and responsibilities of a Legal PA include (but are not limited to): Building and maintaining effective relationships with both internal and external clients and their teams and developing knowledge of their business. Actively contributing to client service initiatives in the group, including attending client events and seminars where required. Developing and maintaining core sector understanding to support delivery of optimum client service. Liaising regularly (at least on a weekly basis) with lawyers to identify work commitments and prioritising your workload accordingly. Diary management for lawyers including arranging meetings and appointments, both internally and externally, ensuring the Outlook diary is...

Legal Secretary (Dispute Resolution Team) £28,000 - £30,000 (Dependant On Experience) Dudley, West Midlands BCR/JN/32214 Bell Cornwall Recruitment are searching for a Legal Secretary with Dispute Resolution experience to support the senior lawyers in the companies only office based in Dudley on a Hybrid basis. The Role: (Includes, but is not limited to) Comprehensive and proactive diary and travel management. Organising and planning meetings, to include coordinating agendas and papers for internal and external meetings Dealing with and screening calls, delivering a positive client experience Assisting with client queries during fee earner absences, monitoring mailboxes and forwarding on emails as appropriate. The Ideal Candidate: Past experience as a Legal Secretary in dispute resolution. Deliver excellent client service by producing accurate timely work. Proficient in Microsoft applications Supports the team with clear communication and...

Private Client Legal Executive Birmingham £30,000 - £40,000 p/a DoE Bell Cornwall Recruitment are delighted to be working with a small private client practice in the Jewellery Quarter area of Birmingham city centre. They are looking for a Private Client Legal Executive with extensive probate experience who can hit the ground running and is keen to grow with the firm over a long period of time. Duties and responsibilities of a Private Client Legal Executive include (but are not limited to): Managing a full caseload of existing varied Private Client matters, including Wills, Probate, Administration of Estates, Powers of Attorney, Inheritance Tax planning, Private Trusts/Settlements Advising clients on income and capital taxation, tax planning, and long-term care strategies Handling cases from initial instruction through to completion with clarity and care Drafting and approving legal documentation with precision Staying sharp and up to date with changes in your practice area...

Private Client Solicitor £50,000 - £80,000 (Dependant On Experience) Solihull, Birmingham BCR/JN/32176 Bell Cornwall Recruitment are searching for a senior Private Client Solicitor to join a high street commercial law firm who supports growing businesses based in Solihull. The Ideal Candidate: An experienced Private Client Solicitor (5-10 + years PQE) Strong experience handling complex estates and high-value matters Manage client expectations and deadlines Deliver a high level of personal service Will commute to Solihull The Role: Manage a varied caseload of all Private Client matters Provide legal advice to clients Handle files from initial instruction through to completion Support other members , reviewing work and assisting with their development where required. Contribute to business development and client relationship building , including maintaining relationships If your a Private Client Solicitor who is looking...

Residential Conveyancer Birmingham Ref: JC/BCR/31957 £30,000 to £60,000 dependent on experience Flexible working including 2 days each week working from home available. Amazing City Centre offices, Free gym membership, Electric car Scheme, plus many more fantastic benefits Bell Cornwall Recruitment are working with one of the Midlands leading law firms supporting their search for an experienced Residential Conveyancer. The firm specialises in working with property developers both large and small through the whole development process from site acquisition, site set up, development, plot sales & part exchange. Their clients range from small local developers with a small number of units to sell to large national developers with hundreds of units being released at a time. If you are an experienced Residential Conveyancer and have experience of Liaising with developer clients on a daily basis - chasing for information and documentation. Preparing contract packs...

SRA Compliance Senior Assistant (Part Time) Ref: BCR/JP/32210 Salary: £24,000 - £36,000 (Pro Rata) Birmingham THIS IS A PART TIME ROLE (0.5 FTE) Bell Cornwall Recruitment is excited to be recruiting for a respected national law firm, looking for a skilled and motivated SRA Compliance Senior Assistant to join their expanding team. This is a fantastic opportunity for someone with a keen eye for detail and a strong understanding of SRA Accounts Rules and regulatory requirements. Benefits: Generous pension, including the option to salary sacrifice. Five weeks' annual leave, with the option to buy or sell a week each year. An extra day of leave for weddings/civil partnerships, religious holidays, and house moves. SRA Compliance Senior Assistant Responsibilities: Assist with monitoring the firm's compliance with the SRA Accounts Rules (AR) and internal procedures. Support in detecting and investigating SRA AR breaches Act as a point of contact for lawyers and admin...

Plot Conveyancer £30,000 - £45,000 (Dependant On Experience) Birmingham City Centre BCR/JN/31957 Bell Cornwall Recruitment are in search of an experienced Plot Conveyancer to join the residential development unit for a large, national law firm based in Birmingham city centre. The role includes (but is not limited to): Case load management Responsible for your own plot sales matters Prepare and review a range of legal documents Handling financial aspects of a transaction, including completion statements and billing communicate with clients, buyer's solicitors and other third parties to progress files and resolve issues The ideal candidate: Excellent commercial acumen Great communication skills, both written and verbal Commitment to forging strong working relationships with our clients Ability and willingness to learn Strong attention to detail An organised approach in managing time, work priorities and deadlines Good IT skills, ideally including...

Private Client Tax Senior Manager Wolverhampton (Hybrid) Salary range up to £75,000 (DOE) Butler Rose, public practice is excited to be supporting one of our well-established clients based in Wolverhampton. This is a career growth opportunity to join as an Private Client Tax Senior Manager. Role Requirements: Demonstrates an understanding of client/customer needs not limited to service line. Demonstrates exceptional client service (both internal and external) and understands its importance to the firm as well as clients. Demonstrates the ability to look forward at industry and wider legislative (or otherwise) changes which may affect clients and proactively seeks to offer support where appropriate. Is able to tailor services to match client requirements in regard to scope and deliverables, timing and cost of services provided. Understands client core priorities and challenges and is able to advise on ways that their internal process and procedures could be reviewed...

Commercial Underwriters Salary: £30,000 - £40,000 Location: Brierley Hill, Birmingham Hybrid : After initial 6-8 weeks training period About the Role Outsource UK are recruiting on behalf of a leading insurance agency that is experiencing significant growth. They are seeking talented Commercial Underwriters to join their thriving team. This is an excellent opportunity for experienced Underwriters or professionals with an insurance or broking background looking to develop a career in underwriting. The Role As a Commercial Underwriter, you'll play a key role in driving new business growth, managing renewals, and maintaining profitability. You will work closely with brokers, partners, and internal teams to deliver exceptional service, analyse risk, and make informed underwriting decisions. Key Responsibilities: Profitably underwrite new business, secure renewals, and manage Mid-Term Adjustments (MTAs). Build and maintain strong relationships with brokers, partners, and...

Commercial Insurance Account Handler Ref: BCR/JP/31810bSalary: £24,000 - £35,000 (Dependent on Experience)Location: Sutton Coldfield Bell Cornwall Recruitment are excited to be supporting a leading insurance firm in Sutton Coldfield, who are seeking an experienced Commercial Insurance Account Handler to join their growing team. Key Responsibilities: Manage commercial policy servicing, renewals, and address client inquiries. Prepare and issue accurate insurance documentation. Work closely with insurers to obtain quotes and negotiate terms. Maintain client records and ensure full regulatory compliance. Assist Account Executives with proposals and ongoing account management. The ideal candidate will have: Solid experience in handling commercial insurance policies. In-depth understanding of FCA regulations and insurance compliance. Strong proficiency in Microsoft Office and industry-specific software. Excellent communication...