Description Our local government clients in Haringey, Greater London, are seeking a Customer Service Officer to provide excellent customer service to residents, resolving queries efficiently and professionally. Work as part of a supportive team in a dynamic, high-volume contact centre environment. Shifts vary between 8 am 4 pm, 9 am 5 pm, or 10 am 6 pm, depending on daily demand and staff availability. Adapt quickly to changing priorities and maintain a positive attitude under pressure. Responsibilities To provide a front-line service to residents via several contact channels, including in-person (face-to-face), telephony, digital, email, social media and other methods provided by the service. To effectively and efficiently handle a wide range of services to a high level of proficiency, with minimal supervision. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ level qualification or equivalent level of experience...

Description Our local government clients in Camden, London, are seeking a Customer Services Contact Officer to contact residents who need financial support due to the cost-of-living crisis. The services operate Monday to Friday during office hours. Working as part of a wider team within Customer Services, making and receiving telephone calls, sending texts and emails, providing daily updates on case progress, inputting data into local and national systems, and providing follow-up contact and research as needed. The role will be supported by full online training on call handling, procedures and technical information. The role can be performed remotely or from an office-based location. Responsibilities Following the call handling procedures for making and recording calls Make contact with allocated cases. Input all gathered data into local and national systems. Completing internal case reporting forms. Complete data return requirements. Prioritising lists of new...

Estate Manager We are seeking a skilled and proactive Estate Manager to support residents and help create well managed, sustainable and thriving communities across a defined housing patch. Position: Estate Manager Salary: £39,900 per annum Location: London, on site across estate locations, expected 4 to 5 days per week Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 1 April 2026 Please note applications may close earlier if sufficient applications are received, so early application is encouraged. About the Role As Estate Manager you will act as the primary point of contact for IDS residents across a defined patch of properties covering multiple tenures. You will play a key role in building strong relationships with residents and ensuring estates are well managed and responsive to community needs. You will engage with residents to co create neighbourhood and estate plans, helping to develop sustainable and thriving communities while...

White Collar Factory (95009), United Kingdom, London, London Staff Software Engineer - Back End About this role Do you love shaping the technical landscape and driving innovation across the organisation? Are you passionate about solving complex business problems and supporting multiple teams toward a shared technical vision? At Capital One, you'll be part of a community of technical leaders who drive engineering excellence, foster innovation, and deliver impactful solutions that meet real customer needs. What You'll Do Own and drive the technical strategy for a significant business outcome or technology domain, spanning multiple teams and influencing the overall technical direction Lead and coordinate the efforts of multiple teams, ensuring their collective work aligns with broader business objectives and technology strategy Proactively identify emerging patterns, define and evangelise best practices, and establish reusable frameworks that enhance...

Job Description Our local government clients in Thamesmead, Greater London, are seeking a Technical Administration Officer to provide technical clerical, administrative, and IT support for the housing asset management service. This role is essential for facilitating effective service delivery to residents and corporate clients. Responsibilities - Perform a variety of general office administrative support tasks, including maintaining and managing diaries, preparing agendas, arranging meetings, and taking accurate, technical minutes as directed. - Collate relevant documentation, ensure timely production and distribution, and follow up on actions where necessary. Qualifications Essential - GCSE (or equivalent) in English Language and Mathematics. - NVQ Level 4 qualification or equivalent experience. - Advanced skills in Microsoft Office, including Word, Excel, Outlook, Social Media, and CRM systems. Criteria for Shortlisting - About You - What We're...

Join Assist Security Group -recent winner of four OSPA awards including Outstanding Security Company. We offer a professional working environment, structured training and real support for our officers, with clear pathways for development within the business. Location: Kingston Upon Thames Salary: 13.85 per hour Hospital Security can be physically touch, mentally challenging and extremely rewarding! Position Overview: Are you ready to join our hospital security team? Assist Security Group is seeking experienced security professionals with exceptional customer service skills and a background in fast paced environments, ideally, within NHS Hospitals. As a Security Officer, you will receive comprehensive training to handle various situations, including conflict management and physical intervention. Responsibilities & Duties: Collaborate with the in-house security management team, following instructions from Hospital Security Managers. Manage queues,...

We are currently recruiting for an Aviation Security Officer to work at Biggin Hill Airport. Contract Information: Pay Rate: £13.45 per hour Hours: Part-time permanent position - 28 hours per week Shift Pattern: 4 nights per week on a 4 on 4 off shift pattern from 10pm to 6am CTC and DBS checks are required for all potential candidates. Your Time at Work Working in Biggin Hill Airport as part of a team to deliver great customer service and aviation security to all our customers. You will be part of a dynamic team responsible for aircraft protection, Aircraft Searches, baggage searches, passengers search where required. Other duties include: - Provide great customer service to passengers and customers - Report all security incidents and concerns to the security supervisor - Work positively and effectively with all team members and other airport and airline colleagues - Comply with training, security regulations and G4S's company policies and...

Admin Officer - Bromley Magistrates Contract: September 2026 Salary: 15.59 per hour Location: Bromley, London 5 day's work setting This is a temporary contract role until September 2026 for Admin officer's role with an immediate start date (Compliance dependant) for a six month duration with a possible extension offering 5 days in office work setting and a London location. (Bromley) Background Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within Her Majesty's Courts and Tribunals Service (HMCTS). Most of the staff within HMCTS are employed in administrative roles. HMCTS embraces Lean principles and continuous improvement techniques to provide high standards of customer service The key purpose of the role Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide...

Role: Corporate Relief Officer Location: London Zones 1-6 Pay Rate: (Site dependent) Shift Pattern: Days/Nights must be fully flexible City Group Security is a forward-thinking privately owned company and a leading provider of professional, integrated bespoke security and facilities management services. They offer clients a flexible and scalable approach to addressing their security and FM requirements across a wide range of sectors, including educational settings and student accommodation, healthcare, charitable organisations, corporate and estate management, warehouse and distribution, social housing, utilities, and shopping centres and retail parks. Duties: (Site Dependent) The Corporate Security Officer will perform a range of duties based on the specific site requirements, which may include: Patrols: Conducting routine internal and external patrols to ensure safety and security. Reception Duties: Managing front desk operations, welcoming...

Description Our local government clients in Westminster, London, are seeking a highly organised and customer-focused Customer Engagement Officer to join our Customer Engagement Team. This role plays a vital part in ensuring that residents, service users, and partners receive accurate guidance, timely responses, and high-quality support when raising complaints, enquiries, or requests for information. You will act as a first point of contact for complaints-related queries, handle confidential information with care, and ensure all correspondence is accurately logged, assigned and monitored. Your work will support the smooth running of statutory complaint processes, Member Enquiries and Freedom of Information requests across Adult Social Care. Responsibilities Act as the first point of contact for anyone seeking information or support on how to make a complaint Communicate sensitively with callers and visitors, providing clear advice on the complaint procedures. Manage...

Admin Officer - Barnet Civil and family court Contract: Sepetmber 2026 Salary: 15.59 per hour Location: Finchley, North 5 day's work setting This is a temporary contract role until September 2026 for Admin officer's role with an immediate start date (Compliance dependant) for a six month duration with a possible extension offering 5 days in office work setting and a London location. (Barnet) Background Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within Her Majesty's Courts and Tribunals Service (HMCTS). Most of the staff within HMCTS are employed in administrative roles. HMCTS embraces Lean principles and continuous improvement techniques to provide high standards of customer service The key purpose of the role Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or...

Security Officer Luxury Flagship Retail (Bond Street) Are you an experienced, tier 1 security officer wanting to work for a leading security company for one of Londons most luxury sites? Yes! Read on Pay Rate: £14.80 per hour Join Assist Security Group recent winner of four OSPA awards including Outstanding Security Company. We offer a professional working environment, structured training and real support for our officers, with clear pathways for development within the business Assist Security Group is recruiting professional Security Officers to support a globally recognised luxury brand at its new flagship store opening on Bond Street. This is a premium retail environment where presentation, professionalism and customer engagement are essential. We are looking for individuals who understand that security in high-end retail goes beyond visibility it is about supporting the brand, protecting reputation and delivering confidence. Role Summary The...

Admin Officer: Uxbridge County Court Contract: September 2026 Salary: 15.59 per hour Location: Hayes, West London 5 days' work setting This is a temporary contract role until September 2026 for Admin officer's role with an immediate start date (Compliance dependant) for a six month duration with a possible extension offering 5 days in office work setting and a London location. (Hayes) Background Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within Her Majesty's Courts and Tribunals Service (HMCTS). Most of the staff within HMCTS are employed in administrative roles. HMCTS embraces Lean principles and continuous improvement techniques to provide high standards of customer service The key purpose of the role Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal...

Join Assist Security Group - recent winner of four OSPA awards including Outstanding Security Company. We offer a professional working environment, structured training and real support for our officers, with clear pathways for development within the business. Location: South London Salary: 13.85 per hour Hospital Security can be physically touch, mentally challenging and extremely rewarding! Position Overview: Are you ready to join our hospital security team? Assist Security Group is seeking experienced security professionals with exceptional customer service skills and a background in fast-paced environments, ideally, within NHS Hospitals. As a Security Officer, you will receive comprehensive training to handle various situations, including conflict management and physical intervention. Responsibilities & Duties: Collaborate with the in-house security management team, following instructions from Hospital Security Managers. Manage queues,...

Job Title: B usiness Support Officer Location: Ilford Contract: Temporary Rate: 15.68 hour PAYE (BSO) 16.14 (Panel Administrator) We have 2 new roles available One is a Business Support Officer in children's services And the other is a Panel Administrator: Hybrid working ( 3 days office based / 2 working from home) Role consists of managing the fostering and adoption panel, this panel is in situ for the approval process of prospective foster carers / connected carers and special guardianship carers. The administrator is responsible for booking all the panels, ensuring the panel is quorate, collating and distribution of panel paperwork, minute taking at the panel itself, Completing the ADMs (agency decision maker) sheets, recording outcomes on Protocol Files (internal system), Updating Fostering Network. Panel is fortnightly meeting Are you an organised and proactive individual with a passion for providing outstanding administrative support? If so, we...

Resident Services Officer Contract: 9-month Fixed-Term Contract Salary: 44,110 per annum (pro rata) Location: SE26 on patch role (fully onsite) The Resident Services Officer provides high-quality housing management services across designated estates. You will support residents, manage tenancies, respond to issues, and work collaboratively with partner agencies to help maintain safe, well-managed communities. Key Responsibilities Tenancy Estate Management Investigate and resolve tenancy or lease breaches, maintaining accurate records. Complete tenancy audits and take appropriate action regarding suspected tenancy fraud or unlawful subletting. Work with colleagues to manage void properties, including inspections, viewings and sign-ups. Anti-Social Behaviours Disputes Investigate and manage anti-social behaviour, nuisance complaints and neighbour disputes. Ensure cases are managed professionally and in line with internal procedures. Resident...

Description Our local government clients in Ilford, Greater London, are seeking an Allocations & Lettings Officer to allocate accommodation in line with Part VI of the Housing Act 1996, specifically to registered provider homes, and to allocate permanent homes in line with the Housing Allocations Scheme through the choice-based lettings system. Complete direct matching processes for those with medical needs (including delayed discharge of care cases), under occupiers, management transfers, and sheltered applicants. Verify the applications of the final shortlisted applicants for permanent properties. Responsibilities Provide comprehensive housing advice on housing options for applicants to the housing register awaiting rehousing and to those allocated homes. Allocate temporary accommodation, prevention and PRSOs in line with the Temporary Accommodation Placement Policy and suitability assessment. Handle temporary accommodation, prevention, and PRSO properties, complete...

Are you passionate about delivering high-quality housing services that make a real difference in people's lives? Join our Local Authority client as a Housing Officer and be the face of their housing service in the community. Housing Officer - Housing / Tenancy Management Public Sector - Local Authority Full Time - Monday to Friday, 36 hours per week Temporary Role - 3 months with likely extension 22.41 per hour PAYE / 29.72 per hour Umbrella Hybrid Working - min. 3 days in office / visits, remainder at home IT equipment provided ASAP start About the Role As a Housing Officer, you'll be responsible for managing a defined patch of council properties, ensuring tenants and leaseholders receive excellent, customer-focused housing management services. You'll work closely with residents, internal teams, and external partners to improve satisfaction, tackle anti-social behaviour, and support sustainable tenancies. Key Responsibilities Deliver visible, responsive...

Looking for a Facilities Officer which involves daily driving of a fleet van, and being out and about most days. This is not an office-based or work from home role. You need to provide a high quality, responsive estate management service to our residents by ensuring communal areas are safe by minimising potential risks. You will support local housing teams to achieve Fire Risk Assessment targets using an online platform where you will see which fire safety actions you need to complete. You do this to support the teams to keep communal areas safe and free from identified health and safety risks. People are at the heart of this job. You'll need to be a good communicator as you will work with a wide range of people including Housing Officers, Residents and Contractors. You will liaise with Residents and Housing Officers to get access to properties to ensure you can complete the fire safety actions. This role suits someone who enjoys helping others and making sure they love where...