Location: Edinburgh Contract: Permanent Hybrid Working Model: 3 Days on site Role Description The Incident Management team at FNZ play a crucial role in owning the technical Incident Management process that is used to recover services during a Major Incident (Severity 1 or Severity 2 incidents) to manage interruptions or unplanned outage to business and client critical systems, platforms and processes. The Senior Incident Manager will lead Incident and Problem Management tickets in their region and directly manage an Incident Manager on a day-to-day basis supporting on any escalations and ensuring the global Incident Management process is effectively implemented and followed on a day-to-day basis. The Senior Incident Manager will work collaboratively with technical and non-technical teams to successfully recover services and ensure effective communication is issued to internal and external stakeholders during incidents. The Senior Incident Manager...

Customer Service Executive - Investments Our client based in the City Centre of Edinburgh who are one of the UK's leading and largest wealth management firms in the UK are looking to add a Customer Service Executive to their Digital Channels Customer Service Team. Our client offer award-winning personalised wealth management services that meet the varied needs of over 100,000 account holders, including individuals, charities, and pension funds. Start date - ASAP Salary - 28,000 - DOE with fantastic benefits such as performance related bonus yearly, Hybrid working, Excellent Pension scheme, Private health and so on. Working Hours - Monday to Friday - 35 Hours 9am - 5pm - 1 hour Lunch Location - Edinburgh City Centre Key Responsibilities: Handling incoming calls and mail from new and existing customers and resolving queries Communicating with both internal and external customers Inputting and maintaining client data with accuracy on systems Handle all aspects of a...