Customer Service Manager – Birmingham, 12-Month FTC (Internal Candidates - 12 Month Secondment) Location: Birmingham   Closing Date: 2nd January 2026 Join CrossCountry Trains and play a leading role in delivering outstanding service to thousands of customers every day. We’re looking for an experienced and passionate Customer Service Manager, on a 12-Month FTC (or Internal Candidates - 12 Month Secondment) to lead our teams across Birmingham and the surrounding areas. As Customer Service Manager, you’ll inspire and guide a diverse group of customer-facing colleagues — including Train Managers, catering, revenue protection, and cleaning teams — to deliver safe, efficient, and high-quality service. This is a safety-critical role , requiring strong leadership, excellent communication, and a deep commitment to customer care and operational excellence. What you’ll be doing Leading your teams Provide clear leadership and direction to all Customer Service...

Join Our Team as a Technician! Are you ready to make a difference in your community? We are seeking a dedicated Technician to join our team at the Civic Centre in Wolverhampton. This is a fantastic opportunity to contribute to essential services while developing your skills in a supportive environment! Position Details: Contract Type: Temporary Hourly Rate: 13.69 Contract Length: 6 months Start Date: January 5, 2026 Working Pattern: Full Time (37 hours per week) Dress Code: Smart What You'll Do: As a Technician, you will play a vital role in ensuring that services run smoothly and efficiently. Your responsibilities will include: Accurately assessing and determining liability for council tax and business rates in less complex cases. Evaluating entitlement to housing benefit and council tax support for straightforward claims. Handling customer inquiries face-to-face, via telephone, or in writing with professionalism and care. Maintaining accurate data from various sources for...

Job Title : Service Centre Consultant Location : Birmingham City Centre (B3) Contract Type : Temporary - 12 months Start Date : 21st January 2026 Pay Rate : 14.02 per hour Working Pattern : Full-time. Mon-Fri shifts will fall between 8am - 6pm Role requires 1 Saturday shift every 6 weeks 9am-2pm with a day off in the week in lieu. Hybrid Working : Work from home 3 days per week (First 6 weeks is 100% office based for training) About the Opportunity Join a team that supports over a million business banking customers with their everyday needs. As a Service Centre Consultant, you'll be part of a dynamic contact centre environment where empathy, digital confidence, and resilience are key. You'll begin with a 6-week induction led by our friendly training team, gaining the knowledge and confidence to thrive. This role offers a clear path for development and career progression within a supportive and inclusive workplace. Key Responsibilities...

Gi Group are looking for experienced Class 2 drivers in Birmingham Class 2 pay rate: Monday to Friday 17 including holiday pay (PAYE only no umbrellas) Shifts: 14:00 onwards start time available Monday to Friday, weekends shifts available Class 2 key Duties 7-10 drops per shift Loading and unloading using tail-gate, and pump/pallet truck Goods in cages or on pallets 10-12 hours average shift length Requirements HGV2/ LGV2 UK issued License is required - 2 years experience minimum Current and Valid CPC and Digi Tacho Previous multi drop experience is preferred Well presented and good customer service essential Willingness to load and unload using pallet truck No more than 6 penalty points (no IN,MS,TT, CU, DR or DD codes Benefits Onsite parking Advanced holiday pay option available Weekly pay If you are interested in this role and are looking for your next career move, submit your application to us along with an up-to-date CV or Emma on (phone number...

Porsche Service Advisor About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Porsche Centre Solihull. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we...

About the role A fantastic opportunity is available for a Brand Expert to join our team at Sytner Coventry, As a Sytner Brand Expert, you will be the first point of contact for customers by initiating conversation and building rapport to excite them about the brand. You will promote the benefits and unique selling points of BMW, accessories and vehicle ownership. This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Ideally, you will have previous experience of working in retail and be able to maintain exceptional customer care in a competitive environment. A passion for delivering excellent customer service is a key attribute of the position, along with a determination to expand your knowledge and inspire others; you will demonstrate enthusiasm and self-motivation to excel in customer service. We offer extensive training to allow you to develop expert knowledge of...

Job Title: Amazon Marketplace Manager Location: Birmingham Contract: Full-Time, Permanent, Hybrid - 3 days in office Start Date: December-Jan Salary: 45,000- 50,000 The Role We are supporting a growing consumer brand in their search for an experienced Amazon Marketplace Manager to take full responsibility for their Amazon Seller Central operations. This is a newly created in-house position where you will drive marketplace performance end-to-end, from listing optimisation and advertising management to stock forecasting and strategic growth initiatives across current and future markets. Key Responsibilities Oversee the daily management and performance of the company's Amazon Seller Central account. Build, optimise, and maintain product listings to maximise visibility and conversion. Manage all Amazon advertising activity, including campaign setup, monitoring, and optimisation. Track key performance metrics and implement improvements to drive...

Job Title: Café Assistant Location: Birmingham Salary: £23,742 - £26,093 per annum - SS1 Job type: Permanent, Full-time UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating. The Role: A position has become available within the Catering Department at University College Birmingham for a Café Assistant. The successful candidate will work as part of a professional and diverse team in a busy food outlet, delivering high-quality service in a fast-paced environment. Applicants must have experience working in a busy café environment, with both front- and back-of-house experience, including point-of-sale systems and food service. The successful candidate will be proactive and act as a positive and supportive member of the team. Candidate Requirements: Candidates should have experience working in a food outlet and possess a sound knowledge of food hygiene standards and health and safety regulations, ensuring full compliance...

Sytner Group are excited to offer a Permanent Sales Executive role with a basic salary of £20,000 and the potential to make a generous commission. Our Sales Executives really are at the heart of ensuring that we deliver first class customer experiences to every customer that visits one of our dealerships. Joining us as a Sales Executive means you will be the key point of contact for our customers during this exciting experience of buying their motorbike, so it's crucial you get the service right first time and every time. Interested? Read on for what we are looking for About the role Sytner Motorrad Wolverhampton have an exciting opportunity available for an individual who comes from some form of customer service or sales background. As a Sytner Sales Executive, you will communicate with customers to support and understand their needs, on their journey to buying a new motorbike. Sytner Sales Executives work a variety of flexible patterns which can typically include...

Your new company You'll be joining a leading housing provider committed to delivering high-quality homes and exceptional customer service. The organisation prides itself on creating sustainable tenancies and ensuring properties are available for those who need them most. They operate with a strong focus on collaboration, efficiency, and continuous improvement. Your new role As a Lettings Officer, you will play a key role in coordinating and administering the re-letting process for empty properties, ensuring homes are vacant for the shortest time possible. You'll manage the entire lettings cycle - from receipt of notice to occupation - while maintaining accurate tenancy records and meeting strict performance targets. Responsibilities include: Advertising properties on choice-based letting platforms. Preparing and verifying shortlists from internal schemes and local authorities. Conducting pre-tenancy assessments and arranging viewings/sign-ups. Liaising with maintenance...

Salary: £30,411 - £35,777 per annum Location: Birmingham / Hybrid (working two days per week in our Birmingham Office) Contract: Permanent Hours: Full time We are excited to announce that we have a permanent opportunity available within our Fitness to Practise team in Birmingham. If you can evidence proven customer service skills and are looking for a career in which you make a difference every day, a role as a Caseworker within our Fitness to Practise team offers a rewarding career with significant development opportunities. Caseworkers play an essential role in supporting our remit to protect the public by regulating dental professionals in the UK. You will work within a supportive and collaborative environment, progressing cases in a timely fashion, whilst delivering excellent customer service. Person Specification: Regulatory or similar environment experience, managing sensitive and confidential information. Able to work under pressure in a busy...

We are currently recruiting for an Adaptations Business Support Manager working in the Adaptations and Citizens Support department on a full time and permanent basis in Birmingham. Salary 35-40K per annum Company Benefits 33 days Holiday including bank Holidays Health assured scheme Company pension Company Events Dress down Friday's Professional development and training opportunities Access to Bright Exchange for discounted retail and membership schemes. Job description The Adaptations Business Support Manager is responsible for leading the administrative, operational, and customer service functions of the Adaptations service. The role is responsible for managing the admin process in relation to administering the Disabled Facilities Grant (DFG) Staying Independent At Homes (SIAH) contract. Key Responsibilities Lead, plan, and manage all business support and admin functions related to the adaptation service. Act as the central point of contact for...

We have an excellent opportunity available for a Vehicle Technician to join our team at Sytner Oldbury. Are you currently working in a fast fit garage, MOT Centre, Auto repair shop or Independent garage? We want to hear from you! Don't worry if you are not currently working for BMW, we have the training and facilities to help you make this next big step in your career! We are looking for a motivated, dedicated and highly organised individual who can demonstrate excellent customer service skills as well as Technical expertise. Each of our dealerships boasts state-of-the-art facilities, equipment and technology in workshops, which are safe, friendly and clean. We are committed to ensuring our colleagues have a safe environment to operate in and provide all necessary PPE. About you You will be a team-player who is comfortable operating in a fast-paced environment where there are set processes and procedures. You must be a qualified Vehicle Technician with an industry...

Front of House / Host Birmingham 13.85 PAYE (Additional holiday pay on top) 3 months contract Details: Hosts are the first point of contact when people enter the building, providing a warm welcome to colleagues and building visitors alike and being knowledgeable about the local area. You will be the forefront of delivering a positive office experience; being the first point-of-contact for building users throughout the day, acting as a liaison between the occupants and the wider workplace team for all building and housekeeping services to keep our client workspaces running smoothly. Supporting colleagues in using meeting room technology, delivering engagement activities and games for wellbeing, ensuring consumables are stocked, and ensuring the building is reset so each day it looks like it did on 'day one'. At larger locations Hosts manage meetings and event spaces. From greeting guests to assisting with bookings, catering, AV and other event activity; Hosts...

About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Coventry. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest...

Sytner Select, part of Sytner Group, the UK s leading prestige motor group, is the new name for our multi-brand new and approved used car super centres across the UK. We are proud to be the UK retailer for the new Geely and Chery brands which are some of the most exciting newly launched brands to the UK market. Sytner Select are excited to offer Permanent New and Used Sales Executive roles with a basic salary of £21,000 and the potential to make a generous commission. Our New and Used Car Sales Executives really are at the heart of ensuring that we deliver first class customer experiences to every customer that visits one of our dealerships. Joining us as a Car Sales Executive means you will be the key point of contact for our customers during this exciting experience of buying their car, so it's crucial you get the service right first time and every time. Interested? Read on for what we are looking for About the role Sytner Select Wolverhampton have an exciting...

Are you a Field Service Engineer looking to upgrade your career into a regional role which includes the Midlands, South, with some European travel? Due to our rapid expansion, an opportunity has arisen for a Technical Service Engineer / Scientific Support Engineer, to manage our state-of-the-art robotics solutions within the pharmaceutical and biotechnology markets. BASIC SALARY: £52,000 - £56,000 BENEFITS: Monthly £150 On-Call Allowance + £120 for additional call out Company Pension Scheme (minimum employee contribution of 4%, Company will pay 5% and match up to 8%) Performance Bonus 25 Days Annual Holiday (Plus Statutory Days) Group Income Protection Scheme Private Healthcare including Optical & Dental Life Assurance etc. LOCATION: Midlands and Southern England COMMUTABLE LOCATIONS: Birmingham, Coventry, Slough, Luton, Northampton, Milton Keynes, Oxford, Cambridge, Rugby, Hertford, Windsor, Reading, Solihull, Peterborough - or anywhere in...

Role overview: White Goods Engineer Wednesbury Birmingham Customer Service Centre Permanent Full TimeSalary : 32,000 to 36,000 depend upon experienceShift Pattern : Monday - Friday with every 3 Saturday in and then Monday will be off following weekAreas covers : West Midlands, Staffordshire , Warwickshire At Currys we're united by one passion: to help everyone enjoy amazing technology. As the UK's best-known retailer of tech, we're proud of the service our customers receive - and it's all down to our team of 25,000 caring and committed colleagues. So you'll never go it alone here. You'll work in a great team, learning and growing together, and celebrating the big and small moments that make every day amazing. Join us as a White Goods Engineer and you'll work your magic to keep customers' appliances in tip-top condition. Whether you're installing, diagnosing faults or making a vital repair, you'll be on hand with the right skills, right knowledge and plenty of smiles to...

Diesel Field Service Engineer Birmingham, Derby, Wolverhampton £35,000 per annum + Van + Fuel Card + Laptop + Mobile + Paid door to door + Overtime available + Monday to Friday Are you an experienced engineer who enjoys working with your customers to solve engineering problems? Do you have the engineering and commercial know-how to effectively represent a global leading brand? If so, you should continue reading The Company You will be joining an organisation synonymous with engineering excellence, developing leading power generation technology solutions for customers in the marine, construction, agricultural, rail and defence sectors (amongst others). A genuine leader in their field, this company provides comprehensive training for the engineers, to reflect the developing and emerging technology in its product range. Customer relationships are key, hence the Service Engineer we are looking for will have a clear track record of delivering added value services in...

Field Service Engineer (Diesel Engines) Birmingham, Wolverhampton, Derby Basic salary starting at £35,000 per annum + Company Van + Fuel Card + laptop + mobile + Overtime available Do you currently hold an NVQ 2 in an engineering discipline, and looking for an employer to support you gaining your Level 3? Are you an experienced automotive technician who enjoys working with your customers to solve engineering problems? The Company You will be joining an organisation synonymous with engineering excellence, developing leading power generation technology solutions for customers in the marine, construction, agricultural, rail and defence sectors (amongst others). A genuine leader in their field, this company provides comprehensive training for the engineers, to reflect the developing and emerging technology in its product range. Customer relationships are key, hence the Service Engineer we are looking for will have a clear track record of delivering added value...