About the Role We are looking for a friendly, professional, and customer-focused Customer Service Advisor to join a growing customer service team. In this role, you will be the first point of contact for customers, providing exceptional service and support through phone, email, live chat, and face-to-face interactions where required. The ideal candidate will have excellent communication skills, a positive attitude, and a genuine passion for helping people. Key Responsibilities Respond to customer enquiries promptly and professionally. Provide accurate information about products, services, and company policies. Resolve customer issues and complaints efficiently, escalating when necessary. Maintain detailed and accurate customer records. Process orders, returns, refunds, and account updates. Meet individual and team performance targets. Identify opportunities to improve the customer experience. Requirements Previous Recent customer service advisory experience...

Job Description Join us as a Customer Service Team Leader - 12 Months Fixed Term Contract We're looking for a passionate and driven individual to lead our Contributions team - someone who thrives on challenge, inspires others, and is excited to make a real impact. The Contributions team sits in our Client Services area and is responsible for a wide range of tasks, including: Overseeing and processing Direct Debit instructions Processing cheque payments into accounts Refunds of contributions and subscriptions in line with HMRC guidance Investigating, updating and correcting ISA and LISA annual allowances What we're looking for: We're seeking someone who can bring energy, structure, and vision to the team. You'll be: Organised and proactive , with strong time-management skills to juggle priorities and keep the team on track. A strategic thinker , with a good grasp of CASS rules and the ability to spot trends and drive improvements. A planner , able to manage...

you thrive in a dynamic environment where your communication skills truly shine? If so, we want you to join our vibrant team as a Contact Centre Agent! Shifts: Monday to Friday, 7 am to 7 pm 12 weeks training ON SITE in Kirkby - L32 8UY - Who We Are: We are a dedicated organisation committed to providing outstanding service on behalf of our client, a leading company in the industry. As a Contact Centre Agent, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and care. What You'll Do: As a Contact Centre Agent, your primary responsibilities will include: Handling up to 70 customer calls per day, addressing inquiries and resolving issues with a friendly and positive attitude. Delivering high-quality customer service while adhering to established procedures and service levels. Using your initiative to source information and provide effective solutions for our customers. Communicating with various stakeholders, including...

Eden Brown are seeking a highly experienced Service Improvement Officer working for a well known Housing Association in Lancashire Service Improvement Officer- Job Description Provide a consistently high standard of customer service to all internal and external customers, ensuring high levels of customer satisfaction are achieved. Manage and coordinate the organisation's complaints process ensuring compliance with internal policy and the Housing Ombudsman's Complaint Handling Code. Log, triage, and acknowledge complaints in line with internal policies and regulatory requirements. Communicate professionally and compassionately with customers via phone, email, and face-to-face where required. Identify where customers may require additional support or reasonable adjustments and ensure the complaint investigation is tailored to the customers individual needs. Provide expert advice and support to Investigating Managers throughout the complaints process, ensuring that...

About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Volvo Preston. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible...

Customer Experience Officer Are you a skilled communicator with a knack for empathy and professionalism? Do you thrive in a customer-focused environment? We have an exciting opportunity for you! About the Project: Join us in a pilot project aimed at enhancing the accuracy and completeness of customer records. This crucial role involves verifying and updating sensitive customer information with care and compassion, ensuring that each interaction is handled with the utmost professionalism. What You'll Do: Contact Existing Customers: Make outbound calls using approved scripts to reassure customers about the purpose and safety of data collection. Verify and Update Information: Confirm and update confidential customer details while maintaining accuracy and care. Handle Sensitive Conversations: Approach discussions with empathy, professionalism, and patience, managing any customer reluctance or concerns. Record Outcomes Clearly: Ensure all interactions are...

Line Operatives and Multi Skilled Line Operatives All levels Production Shifts Location: Leyland Hourly rate: Starting Pay £12.71 per hour plus benefits (pay review pending) Contract: Permanent Full Time Hours: 12 hours per shift on average 42.46 hours per week Rotational shift pattern: 2 days, 2 nights, then 4 days off About the Roles Here at The Navigator Company (formerly Accrol Group), due to a reconfiguration of our rolls production sites, we re looking for a number of Line Operatives and Multi Skilled Line Operatives to join our busy team in Leyland! Working to our principles and values, you will ensure safety remains the number one priority through your actions and behaviours. You will play a key role in manufacturing our products and will make sure our customers are at the heart of everything we do. In the role your duties will include, but are not limited to, working as part of a team across a designated area of our production lines,...

About the Role Our client is a leading UK manufacturer delivering facade solutions to customers across the UK, and due to continued growth, they are seeking an organised, customer-focused and proactive Project Co-ordinator to join their team in Euxton, Chorley. This role is ideal for someone with strong administrative skills who enjoys working closely with customers, suppliers and internal departments to ensure projects run smoothly from order receipt through to delivery. Key Responsibilities Process customer orders and maintain accurate records. Act as a key point of contact for customers and suppliers, providing regular updates on project progress and material schedules. Liaise with internal departments including Sales, CAD, Manufacturing, Transport and Accounts. Coordinate project schedules and monitor progress to ensure deadlines are achieved. Book work into production and assist with delivery planning. Conduct internal office and factory audits. Manage customer...

About The Role We offer a Real Living Wage salary of £25,877.80 per annum. 37 hour per week 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies. Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to...

About The Role We offer a competitive salary of £26,250 per annum (£13.64 per hour). 37 hour per week. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to...

Overview Barista Here at moto were looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering Costas finest quality coffee and exceptional customer service as we transform the UKs rest stop experience. A bit about the role Day to day, you'll be making coffee that provides uplifting moments for our customers. That means sustainably sourced beans and velvety milk coffee, topped with our signature art and delivered with your signature smile. What's involved? Crafting great coffee that hits that sweet spot every time Serving customers with a smile so they walk away happy and excited about their next visit Soaking up all there is to know about Costa products dont forget our teas, frappes, seasonal ranges and much more Working with your team to maintain health & safety and cleanliness across the store Most importantly, having fun this is your time to learn, develop and meet great people A bit about you A passion...

Van Driver / Installers required LOCATION: Leyland, Lancashire. PR25 If you are an experienced Van Driver / Installer APPLY NOW - For more information, please contact our team on (phone number removed) or e-mail url removed) ) Salary: £37,180 - £42,900 HG Recruitment are recruiting for 2-3 Van Driver / Installers. in partnership with our client based in Leyland, Lancashire. We are seeking experienced 2-3 Van Drivers / Installers to join our clients well established team on a full-time basis. This role is based in Leyland, however, your area to cover on a daily basis will be across the North West. Some overnight stays may be involved occasionally. This is a fantastic opportunity offering excellent rates of pay, long-term ongoing work and genuine opportunities for career progression. Working hours are: Monday to Friday, start and finish times vary. 55 hours per week. No weekends unless overtime is available Benefits: As a Van Driver /...

A place to make things happen Location: Hybrid, North West with travel to schemes on average, once a week and occasional travel to Accent offices.Salary: £48,683 per annum (including car allowance)Permanent, 35 hours per week, Monday - Friday 9am to 5pmWe believe everyone should have a safe and affordable place to call home. It's this belief that drives everything we do and inspires us to go above and beyond for our customers. We pride ourselves in understanding their needs and delivering the best customer service, every time.We're also proud to be at the forefront of change. We're on a journey of transformation, finding new ways to support our customers - and our people.If you're looking for a career where you can learn new skills, try new things and shape your future, there's a place for you at Accent.Do you want to lead complex programmes that make a real difference to people's homes and communities? Join us as an Asset Project Manager, where you'll take ownership of high-value...

Job Title: Graduate Scheme - Business Development (Commercial) Salary: £36k basic salary/ with £36k OTE Our client are looking for ambitious graduates to help enhance their presence, to generate revenue by capitalising on warm leads and opening the door to new ones, thereby increasing their book of business with a customer-led approach. There is no limit to where you can go with our client - so if you've got a degree, excellent communication skills and plenty of enthusiasm, this is the opportunity for you! The company: Founded over 40 years' ago, our client are leaders in the distribution of healthcare products. From their outstanding customer service, to their impressive product portfolio, our client continue to excel in the industry and are experiencing an exciting period of growth! Package: A competitive basic salary of £36k Y1 OTE of up to £36k Full tech stack Regular socials and a welcoming, inclusive culture Incentives and bonuses, including team company...

Entry Level Graduate Scheme (Sales, Customer Service and Account Management) Do you like facts? Fact Number 1 - Many students attend university with no discernible career plan and many decide on a career completely unrelated to their field of study. Fact Number 2 - There is an abundance of fantastic graduate opportunities, and a candidate driven marketplace means that you're in a stronger position than ever before to take advantage of them. Fact Number 3 - If you keep reading, it could be one of the best career decisions you ever make. At Pareto, we have range of entry level graduate schemes where we deliver award winning training and you reap the benefits. Excellent growth potential and support networks, as well as fantastic packages and flexible, remote working options are all on offer. If you're a relationship builder looking to launch a lucrative career rooted in a commercial, B2B setting, with excellent scope to develop professionally, joining companies with top tier...

A renowned, established name in the industry, our client are a large Financial organisation - one with proven, established pedigree. Empowering finance professionals and redefining financial performance, our client's influential enterprise benefits small and large businesses with the range of award-winning services they offer. They're now looking to bring on board Junior Account Managers. Your primary function will be handling existing accounts and cross selling, with some new business development involved also. This is an amazing opportunity for any graduate looking to excel in the business world and establish a lucrative and rewarding career. Package: Competitive basic salary of £36k Y1 OTE of up to £36k! Excellent scope for progression and professional development- there will be opportunity to move into a more senior role as your knowledge of the company widens On-going training and mentorship Team socials in a friendly, inclusive environment Lucrative bonus and...

About The Role We offer a competitive salary of £26,250 per annum (£13.64 per hour). 37 hour per week. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to...

Are you a natural problem-solver who thrives in a fast-paced environment? Do you enjoy leading teams, improving processes and delivering exceptional service? If so, this could be the perfect next step in your career. We're looking for a Helpdesk Team Leader to take ownership of our day-to-day helpdesk operations, ensuring our colleagues and stakeholders receive timely, high-quality support. This is a key role within our Facilities Management function, offering the chance to shape service delivery, coach a growing team and influence continuous improvement across the business. This is a hybrid role requiring 3 days per week in our Manchester office. What You'll Be Doing Leading the day-to-day running of the helpdesk, ensuring requests are logged, prioritised and resolved efficiently. Acting as the main escalation point for complex or urgent issues. Monitoring SLAs, KPIs and service performance, producing monthly reports and identifying improvements....

More About The Role Are you an entrepreneurial, customer-focused leader with a passion for retail and community? Join Morrisons Daily as a Convenience Store Manager and run your store like it's your own business! We are looking for a dedicated shopkeeper to lead one of our busy stores. Your mission will be to serve your customers, support your colleagues, and champion your local community, ensuring the store is the best place to work and shop. As the heart of your store, you will be responsible for driving success across four key areas: Customer & Commercial Performance Entrepreneurial Spirit: Treat the store as your own business, constantly seeking innovative ways to improve the commercial offering, drive sales, and manage costs effectively. Best-in-Class Experience: Lead your team to deliver exceptional customer service, challenging the norm and thinking of new ways to make the customer experience the best in the market, in line with the Morrisons brand...

More About The Role Are you an entrepreneurial, customer-focused leader with a passion for retail and community? Join Morrisons Daily as a Convenience Store Manager and run your store like it's your own business! We are looking for a dedicated shopkeeper to lead one of our busy stores. Your mission will be to serve your customers, support your colleagues, and champion your local community, ensuring the store is the best place to work and shop. As the heart of your store, you will be responsible for driving success across four key areas: Customer & Commercial Performance Entrepreneurial Spirit: Treat the store as your own business, constantly seeking innovative ways to improve the commercial offering, drive sales, and manage costs effectively. Best-in-Class Experience: Lead your team to deliver exceptional customer service, challenging the norm and thinking of new ways to make the customer experience the best in the market, in line with the Morrisons brand...