Case Advisor Manchester City Centre Hybrid working, min 2 days per month in the office Full-time, 35 hours per week On-going temporary contract which could lead to a permanent opportunity £17.29 per hour Office Angels are currently recruiting for a Case Advisor to join our client based in Manchester City Centre. Duties will include: Handle customer complaints via phone and email, ensuring timely resolution and follow-up communication Arrange and lead initial enquiry meetings with customers Review, analyse and summarise complex case information Manage your own caseload, working closely with colleagues across the organisation Support customers by arranging and recording complaint calls where needed Follow safeguarding procedures to protect children and vulnerable adults Provide cover and assistance to team members as required Any other reasonable duties as may be assigned from time to time We are looking for candidates with: Experience of...

Customer Service Advisor - Temporary Opportunity (4 Weeks + Potential Extension) Are you fully flexible Monday to Sunday and happy working a variety of shifts? If so, this could be a fantastic opportunity to join a forward-thinking organisation in a supportive and professional environment. We're looking for friendly and motivated individuals to join our team as Customer Service Advisors. Based in a modern, welcoming office with free on-site parking , you'll play a key role in delivering excellent support to customers and service users. There is also potential for the role to extend beyond the initial 4-week assignment for the right candidates. What you'll be doing: Handling inbound customer service enquiries with professionalism and care Completing administrative tasks such as data entry, email correspondence, and electronic filing Updating internal systems accurately and efficiently What we're looking for: Previous customer service experience (retail,...

We are recruiting for a HR Advisor to join a leading organisation on a 6-month temporary contract . This is an excellent opportunity for an experienced HR professional to support a busy HR function, working across a mix of project-based activity and BAU, ticket-based HR administration. Hourly Pay Rate: 18.16 Umbrella / 13.38 PAYE The Role You will play a key role in delivering a high-quality HR service, supporting employees and managers with a range of queries and processes. The position combines customer-facing HR support with system-based administrative work. Depending on start date, you may be involved in ongoing HR projects or focus primarily on BAU case and ticket management . Key Responsibilities Managing HR queries via internal systems (predominantly ServiceNow) Supporting employees through HR processes via Teams (including screen sharing) Handling learning and development-related queries Maintaining accurate employee records and data entry...

Direct Payments - Monitoring Officer! Directorate: Adults, Health and Integration Service: Adult Social Care - Direct Payments Grade: PAYE 21.53 Per Hour / Umbrella 29.01 Per Hour Location: Hackney Service Centre - E8 Responsible To: Senior Direct Payments Officer / Direct Payments Manager Start: ASAP About the Role Are you a detail-oriented professional with a passion for supporting your community? The London Borough of Hackney is looking for a Direct Payments Monitoring Officer to join our Adult Social Care team. In this vital role, you will be the bridge between financial accountability and compassionate care. You will oversee the ongoing financial monitoring of Direct Payments-including bank accounts, prepaid cards, and third-party accounts-ensuring that funds are utilized effectively and in strict alignment with service users' support plans. But this isn't just a desk job about numbers. You will hold a dedicated caseload, actively working alongside...

BBS Recruitment is an independent recruitment agency specialising in the Transport and Logistics sector, supplying staff to a wide range of clients across London, Hertfordshire, and surrounding areas. We also recruit for Social Care and Public Sector roles. We are currently recruiting for an experienced Operations Manager to work with our client in Islington and surrounding areas. Role Purpose: To lead and manage the day-to-day operations of a busy customer contact centre, ensuring the delivery of high-quality, customer-focused services across a range of council functions. The postholder will oversee service performance, staff management, and continuous improvement initiatives to ensure residents receive an efficient and effective service. Key Responsibilities for the Operations Manager: Manage the operational delivery of customer services across multiple service areas, including: Council Tax Housing Benefits Repairs and Maintenance Registrars Services...