Utilita Energy
Chandler's Ford, UK
Job Title: Call Quality and Compliance Officer Location: Chandlers Ford / Remote (Onsite weekly team days Monday & Wednesday) Salary: £26,208 per annum Hours: 40 hours per week, Monday - Friday Assessment Centre- Wednesday 11th March at our main head office in Chandlers Ford- 10am start As a Call Quality and Compliance Officer, you will play a vital part in ensuring consistency in the quality of our customer interactions. By listening to recorded calls, monitoring live chat and WhatsApp conversations between Customer Care Agents and customers you will observe and record compliance and service excellence, while providing insightful feedback to colleagues and leadership team, to support their development and enhance continuous improvement. A key part of the role is to lead on facilitating call levelling sessions both virtually & face to face, to maintain consistency in evaluations. You will be confident in challenging decisions, articulate in rationalising your...
