Midlands Art Centre
Birmingham, UK
The Role We're recruiting for a Duty Manager to join our Customer Service team on a 22.5 hour per week contract. This is a customer focussed role for MAC that plays a key part in our visitors' experience. You will oversee daily venue operations, lead the front of house team and ensure the safety, security and smooth running of the building. Key Responsibilities Customer Service Ensure excellent standards of service and a warm welcome for all visitors Be a visible, engaging presence throughout the building Handle queries and complaints professionally, recording outcomes appropriately Keep the team fully briefed on MAC programmes, room hire and conferencing Use Yesplan, Spektrix, Office 365 and People HR to manage bookings and information Motivate the Customer Service Assistant (CSA) team to meet service targets Public/Building Safety Open and close the building, completing all safety and security checks Ensure compliance with MAC's Premises Licence and...
