Complaints Officer Location : London Bridge Salary : £28,500 to £31,700 Hyde is looking for a Complaints Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development. As a Complaints Officer at Hyde, you will manage complaint cases, Housing Ombudsman enquiries and MP enquiries within agreed timescales. You will work closely with customers, colleagues and external stakeholders to support smooth case resolution, keeping customers regularly informed throughout their complaint journey. Key Duties Process, manage, respond to and monitor complaint cases, including Ombudsman and MP enquiries. Provide a responsive, customer-focused frontline service to internal and external customers. Manage and prioritise a busy caseload, ensuring complaints are progressed within agreed timescales. Build strong...

Complaints Officer Location : Chichester Salary : £28,500 to £31,700 Hyde is looking for a Complaints Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development. As a Complaints Officer at Hyde, you will manage complaint cases, Housing Ombudsman enquiries and MP enquiries within agreed timescales. You will work closely with customers, colleagues and external stakeholders to support smooth case resolution, keeping customers regularly informed throughout their complaint journey. Key Duties Process, manage, respond to and monitor complaint cases, including Ombudsman and MP enquiries. Provide a responsive, customer-focused frontline service to internal and external customers. Manage and prioritise a busy caseload, ensuring complaints are progressed within agreed timescales. Build strong relationships...

Job Title: Complaints Officer Type: Temporary until end of January 2027 Location: Taunton Salary: £269.23 paye - £370 umb per day Hours: 37 BRC are working closely with a local authority to recruit an Complaints Officer (Inclusion Lead) to manage and resolve Stage 1 SEND complaints, ensuring concerns are handled promptly, fairly and in line with statutory guidance, local policies and best practice. This role will work collaboratively with families, schools and professionals to seek early resolution of complaints, identify learning and contribute to improved outcomes and experiences for children and young people with SEND. This role involves leading on the management and investigation of Stage 1 SEND complaints, ensuring responses are accurate, professional and delivered within agreed timescales. Duties: Manage and coordinate Stage 1 SEND complaints from acknowledgement through to resolution. Investigate complaints by gathering and reviewing...

Complaints Officer London 12.98 - 14.42 per hour Hybrid - 3 days office / 2 days home We're looking for an experienced Complaints Officer to join a busy financial services team in London. This is an email-based role, so you'll need previous experience handling complaints within a regulated environment, ideally within financial services or another highly regulated industry. You'll be responsible for reviewing and responding to customer complaints, investigating the issues raised and making sure each case is handled fairly, accurately and within the required regulatory timescales. What you'll be doing Managing customer complaints received via email Investigating complaints and reviewing relevant information Providing clear, professional written responses Ensuring complaints are handled in line with regulatory requirements and internal procedures Maintaining accurate records and updating systems Working with internal teams to resolve issues where required Managing your...

Title: Complaints Resolution Officer Contract Type: Permanent & Fixed term contracts Hours: Full time, 35 hours, Monday - Friday, 8am-6pm Salary: 34,381per annum (London weighted salary) or 30,386 per annum (Regional salary) Grade: 6 Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 8 th October 2026 Interview process: Assessment and 2 stage interview Please click here for the role profile - Complaints Resolution Officer.docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve...

Complaints Handler London 14.42 per hour Hybrid - 3 days office / 2 days home We're looking for an experienced Complaints Officer to join a busy financial services team in London. This is an email-based role, so you'll need previous experience handling complaints within a regulated environment, ideally within financial services or another highly regulated industry. You'll be responsible for reviewing and responding to customer complaints, investigating the issues raised and making sure each case is handled fairly, accurately and within the required regulatory timescales. What you'll be doing Managing customer complaints received via email Investigating complaints and reviewing relevant information Providing clear, professional written responses Ensuring complaints are handled in line with regulatory requirements and internal procedures Maintaining accurate records and updating systems Working with internal teams to resolve issues where required Managing your own...

Complaints Team Leader Location: London Salary: 45,000 per annum Contract Type: Temp-to-Perm Hours: Full time, hybrid About the role We're recruiting on behalf of our client, for a Complaints Team Leader to manage and develop a team of Complaints Officers. You'll lead a high-performing team resolving customer complaints, driving process improvements, and delivering excellent customer outcomes in a fast-paced, regulated environment. What you'll be doing: Managing, supporting, and developing a team of Complaints Officers against KPIs and FCA standards Using data and technology to identify trends, improve efficiency, and drive continuous improvement Leading on escalated or high-risk complaints, ensuring high standards of professionalism and judgement Building strong relationships across the business to translate feedback into meaningful change Ensuring robust quality assurance and consistent decision-making across the team Keeping up to date with...

Yolk Recruitment is delighted to be partnering with Coleg y Cymoedd to appoint a new Head of Compliance and Data Protection Officer. This is an exciting opportunity to join a college at the heart of its communities, supporting more than 10,000 learners each year across four campuses. This is a newly created role, established as Coleg y Cymoedd continues to develop its compliance arrangements in response to evolving regulatory requirements and new Medr funding conditions. With future reporting requirements ahead, including the Annual Assurance Return to Medr, this is an opportunity to join at an important point in the college's development and help shape how compliance and data protection operate for the future. The opportunity Reporting to the Vice Principal: Corporate Services, you will lead the college's compliance assurance function while acting as its designated Data Protection Officer (DPO). You will provide independent oversight and expert advice across regulatory...

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Illegal Trade Officer - Trading Standards Location: Bolton - fully onsite Rate: 18.24 per hour PAYE Hours: Full-time, Monday to Friday, 8:00am-4:00pm Contract: Until 31 March 2027 Sector: Trading Standards / Regulatory Services Red Snapper Recruitment (RSR) is a public safety and enterprise security recruitment specialist. We are currently recruiting for an Illegal Trade Officer - Trading Standards to join a Regulatory Services team based in Bolton. This is an excellent opportunity for someone with experience in Trading Standards, consumer protection, regulatory enforcement or illegal trade work to support a range of important enforcement and public protection activity. The Role Working as part of a Trading...

Housing Officer Location: Didsbury, Manchester Salary 32,508 Full time (35 hours per week) Fixed Term (Maternity Cover 6 months) Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive. The Role We have an exciting opportunity to join our Housing Management and Support team as a Housing Officer. We believe good housing services are visible, responsive, and rooted in local communities - and our Housing Officers are central to making that happen. The right candidate will be responsible for managing tenancies across a small patch in a sought-after area of South Manchester. This includes: Allocating homes, changing of tenancies, and giving advice about housing options Working closely with residents to help them sustain their tenancies Responding to issues around property and garden condition Managing tenancies, estates and...

LEGAL COUNSEL - DATA PROTECTION AND PRIVACY 3-6 MONTH FIXED TERM CONTRACT FULLY REMOTE Role Overview: Morgan Philips Specialist Recruitment is presently representing a worldwide travel retail platform in their search for a Data Protection and Privacy Legal Counsel to join them for a period of 3-6 months and to provide additional legal capacity and overflow support to the Privacy Team during a period of increased demand. Reporting to the Data Protection Officer and working closely with Legal Counsel - Data Protection and Privacy and the team's paralegal, the successful candidate will provide practical, day-to-day legal support on privacy and data protection matters. This will include responding to routine business queries, supporting commercial and technology transactions, assisting with operational privacy compliance activities, and helping to manage a varied workload of privacy-related queries and projects across multiple jurisdictions. The successful...

Title: MP & Councillor Enquiries Officer Contract Type: Permanent and 6 month fixed term , Full time - 35 hours Salary: Starting from: 31,955 to 34,856 per annum (London weighted salary) or 27,796 to 30,482 per annum (Regional salary), dependant on experience Grade: 5 Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Working Pattern: 9am-5pm or 8am-4pm Closing Date: 8 th October 2026 at 11pm Please click for the role profile - MP & Councillor Enquiries Officer.docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Previous applicants...

Resident Liaison Officer (RLO) - Temp Contract Location: West Bromwich, West Midlands Start Date: Monday, 28th September 2026 Duration: Temporary (Initially until Friday, 17th October 2026 - potential extension) Payment Method: Umbrella PAYE Sector: Social Housing / Occupied Refurbishment About the Role Are you an experienced Resident Liaison Officer looking for an immediate start in West Bromwich? We are recruiting a customer-focused RLO to join a fast-paced occupied social housing scheme. You will act as the vital bridge between residents, sub-contractors, and site management during ongoing internal and external refurbishment works. This is an immediate temporary assignment starting Monday, 28th September , running initially until 17th October , with the potential for ongoing work across local West Midlands housing stocks. Key Responsibilities First Point of Contact: Act as the primary link between social housing tenants, site management, and...

RM Recruit is working in partnership with our Lambeth based housing client to recruit an experienced Customer Services Officer to join their London Housing Team for a period of 4 months. There is a strong likelihood of this role transitioning into a permanent placement for the right candidate. This is an excellent opportunity for an experienced customer service professional with a strong background in housing and, in particular, housing repairs to join a busy and resident-focused housing service. As Customer Services Officer, you will provide a high-quality, responsive and efficient housing management service to residents and leaseholders. You will act as a key first point of contact for residents, responding to telephone and email enquiries relating to housing management and repairs. You will also provide administrative support to the wider London Housing Team and work closely with colleagues to ensure resident enquiries, repairs and actions are progressed efficiently....

Risk & Assurance Officer Evolution Money Manchester City Centre Full-time Up to £37,000 depending on experience About us Evolution Money is a Certified B Corp with a social purpose. Our mission is to redefine financial inclusion by providing bespoke lending solutions to UK homeowners, empowering individuals and fostering long-term financial well-being for those overlooked by conventional financial institutions. About the team The Compliance, Oversight, Risk and Assurance team ensures the organisation meets regulatory expectations, manages key risks, and maintains strong governance across areas including Compliance Oversight, Outcomes Monitoring, Conduct Risk, Horizon Scanning, Regulatory Liaison, Data Protection, Financial Crime, Regulatory Policy, Governance, Whistleblowing, Complaints, Customer Communications, Consumer Duty reporting, and regulatory permissions. Within the team, Risk & Assurance provides independent challenge and oversight. Assurance...

Stakeholder Engagement Officer London Bridge £44,500 Hyde is looking for a Stakeholder Engagement Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development. As a Stakeholder Engagement Officer at Hyde, you will coordinate our engagement with elected representatives, ensuring enquiries from MPs and local authority councillors are managed professionally, consistently and within agreed service standards. You will act as Hyde s central point of accountability for elected representative enquiries, producing high-quality responses, identifying emerging themes and risks, and working with colleagues across the business to protect Hyde s reputation and strengthen external relationships. Key Duties Act as the main point of contact for MP and councillor enquiries, coordinating timely, accurate and professional...

Job Title: Technical Officer (Waste & Recycling) Location: Newham Term: Temp - initially 3 months Rate: 18.92 5 days in the office - No hybrid working Our client is seeking an enthusiastic and proactive Technical Officer to join their Waste & Recycling team. This exciting role is perfect for someone who thrives on variety and enjoys making a difference in waste management and customer service. Key Responsibilities: Administrative Support: Provide vital administrative assistance to the Waste Collections team. Maintain accurate records and databases, ensuring performance information is up to date. Produce insightful reports on waste collections and service performance. Raise purchase orders and process invoices efficiently. Organise and maintain electronic filing systems with precision. Customer Service: Serve as a key point of contact for residents and customers, handling inquiries and complaints with professionalism....

Resident Liaison Officer Contract Type: PAYE Contract Duration: 3 months Location: Nottingham - Site/office based initially, with hybrid working available after training. Travel to project sites will be required. Pay Rate: 16.63- 18.71 per hour Start Date: ASAP Hours: 37 hours per week, Monday-Friday Job Overview: We are looking for an organised and customer-focused Resident Liaison Officer to support the delivery of energy efficiency projects across residential properties. Working closely with project teams, contractors, Housing Associations and site managers, you will act as a key point of contact for residents throughout the delivery of works including insulation, solar panels, heat pumps and other low-carbon heating solutions. This role is more focused on administration, coordination and resident communication than a traditional site-heavy RLO position, although site visits will still be required when needed. You will be responsible for keeping residents...

We're looking for Leisure Attendant to assist the Sports Centre Manager in the smooth running of the centre, taking charge of the site on a daily basis ensuring it provides excellent customer services whilst ensuring the safety of staff and customers. The Leisure Officer will carry out daily tasks which can range from lifeguarding, general running of reception, membership administration, dealing with customers questions, cleaning and first aid. Job title: Leisure Attendant Job Description: We're looking for Leisure Attendant to assist the Sports Centre Manager in the smooth running of the centre, taking charge of the site on a daily basis ensuring it provides excellent customer services whilst ensuring the safety of staff and customers. The Leisure Officer will carry out daily tasks which can range from lifeguarding, general running of reception, membership administration, dealing with customers questions, cleaning and first aid. Responsibilities The Leisure...

Are you passionate about quality, environmental responsibility and continuous improvement, and keen to make a practical difference across a growing business? We are looking for a proactive Quality & Compliance Officer to support the effective operation of our Quality & Environmental Management Systems and help ensure we continue to meet ISO 9001 and ISO 14001 requirements. This is a varied role working with colleagues across the business to support audits, maintain management-system documentation, monitor compliance and identify opportunities to improve processes, reduce risk and strengthen performance. About the Role Reporting to the Operations Director, you will support the maintenance and continual improvement of SLS s Integrated Management System for quality and environmental management. You will work closely with process owners and colleagues across the organisation to support ISO certification requirements, coordinate internal and external audits,...