About the role As a Complaints Case Manager (known internally as Customer Resolution Case Owner), you'll handle complex customer complaints end-to-end, ensuring fair, timely and high-quality outcomes across multiple channels, including senior escalations (e.g. CEO office, regulators, MPs). Key responsibilities: Own complaints from initial contact through to resolution Conduct thorough investigations and root cause analysis Decide appropriate outcomes and redress in line with policy Manage your caseload effectively to reduce backlogs and aged cases Collaborate with internal teams and stakeholders to gather insights and challenge constructively Identify trends and share insights to drive continuous improvement Ensure compliance with regulatory requirements, policies and SLAs Maintain accurate records and clear audit trails Support team development through peer reviews or deputising where needed About you You're an experienced complaints professional who can...

Are you an experienced accountant ready to take on a key role in a fast-growing organisation? THE ORGANISATION The business is expanding their finance team to support their growth, focusing on establishing scalable processes, ensuring compliance, and delivering accurate financial reporting. The organisation values practical expertise and the ability to work independently in a dynamic environment. Growing team that values initiative and operational excellence Looking for a professional with a broad skills set covering month-end, reporting, and controls Emphasises learning, process improvements, and scalable finance systems THE ROLE This Interim Senior Accountant position is central to managing core accounting functions for multiple entities including global operations. The role involves leading month-end processes, ensuring statutory compliance, and driving financial accuracy and controls. You will work closely with senior management, support statutory audits,...

At MANGO we style everything we do with passion. Founded in Barcelona and with presence in over 120 countries, we inspire the world with creativity, innovation and authenticity. Our multicultural team, is the driving force behind our success, connecting our unique style with people all over the world. YOUR NEW POSITION: For our store in Edinburgh Fort Kinnaird, we are looking for a Multifunctional Sales Associate to join our team. 8 hours per week- fixed term- over 1-2 days, evening and weekends required The Multifunctional Sales Associate is responsible for ensuring the best customer experience, contributing to increasing store sales, and maintaining Mango's image and customer service standards, while also performing cashier duties and supporting stockroom operations. YOUR MAIN RESPONSIBILITIES: Customer Experience Excellence: Provide exceptional service to customers, ensuring their needs are met and they have a positive...