Case Advisor Manchester City Centre Hybrid working, min 2 days per month in the office Full-time, 35 hours per week On-going temporary contract which could lead to a permanent opportunity £17.29 per hour Office Angels are currently recruiting for a Case Advisor to join our client based in Manchester City Centre. Duties will include: Handle customer complaints via phone and email, ensuring timely resolution and follow-up communication Arrange and lead initial enquiry meetings with customers Review, analyse and summarise complex case information Manage your own caseload, working closely with colleagues across the organisation Support customers by arranging and recording complaint calls where needed Follow safeguarding procedures to protect children and vulnerable adults Provide cover and assistance to team members as required Any other reasonable duties as may be assigned from time to time We are looking for candidates with: Experience of...

Customer Experience Officer Are you a skilled communicator with a knack for empathy and professionalism? Do you thrive in a customer-focused environment? We have an exciting opportunity for you! About the Project: Join us in a pilot project aimed at enhancing the accuracy and completeness of customer records. This crucial role involves verifying and updating sensitive customer information with care and compassion, ensuring that each interaction is handled with the utmost professionalism. What You'll Do: Contact Existing Customers: Make outbound calls using approved scripts to reassure customers about the purpose and safety of data collection. Verify and Update Information: Confirm and update confidential customer details while maintaining accuracy and care. Handle Sensitive Conversations: Approach discussions with empathy, professionalism, and patience, managing any customer reluctance or concerns. Record Outcomes Clearly: Ensure all interactions are...