Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About the role: As a Business Analyst, you will work across business and IT functions to analyse processes, support enterprise applications and deliver improvements to business-critical systems. Working closely with stakeholders across the organisation, including Finance and HR, you will help translate business needs into practical technology solutions while ensuring systems remain effective, well-supported and aligned with business priorities. The role combines business analysis, application support, stakeholder engagement...

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. We are looking for an experienced Business Analyst to support and enhance a portfolio of business-critical corporate systems while acting as a key link between IT and the wider business. This is a varied role that combines business analysis, application support, stakeholder engagement, vendor management, project delivery, and continuous improvement activities. Working closely with business stakeholders, you will develop a strong understanding of business processes, identify opportunities to improve efficiency and...

At Sword, we help power, secure and transform the organisations that keep the UK running. Supporting customers across Critical National Infrastructure, energy, public sector and enterprise markets, we combine deep industry expertise with leading technology services spanning managed services, cyber security, cloud, data, AI and digital transformation. Join Sword and you'll be part of a team solving complex challenges, delivering real-world impact. As a Senior Application Support Analyst, you will provide responsive support for business applications, resolving incidents and requests while improving documentation, service quality and customer confidence. Here's what the role looks like: • Provide application support for incidents, service requests and escalations in line with agreed processes. • Implement minor software modifications and minor\major projects following quality documented processes to resolve underlying issues and provide improvements • Possess expert knowledge...

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. The Senior Service Desk Analyst provides senior technical and operational capability within the Service Desk Operations function, supporting customers across a range of Managed Services environments. The role is responsible for taking full ownership of assigned Incidents and Requests, including more complex or sensitive issues, ensuring they are investigated, progressed, resolved or escalated appropriately. The Senior Service Desk Analyst is expected to bring strong technical knowledge, sound judgement and a consistent focus on...