What you'll be doing The Head of CRM will develop and execute the overall customer relationship strategy to maximise retention, loyalty, and customer lifetime value (CLV) and report into the VP of Marketing This senior leader will oversee the implementation and management of CRM systems, analyse customer data to identify trends, and lead cross-functional efforts to personalize marketing, sales, and customer service interactions, constantly optimising results Key Responsibilities CRM Strategy: Promote long-term growth through integrated customer engagement, segmentation, and retention strategies. System Ownership: Manage CRM tech stack ( Salesforce ) Data Insights: Analyse customer behaviour to guide personalization and inform marketing decisions. Campaign Delivery: Lead automated, multi-channel journeys (Email, SMS, Push) with targeted segmentation. Leadership: Hire and develop a data-driven CRM team focused on a customer-centric culture. Collaboration: Align...

What's in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to...

Do you want to work for a customer centric organisation, who put their people and customers at the heart of everything they do and encourage ideas and accountability at all levels? Do you enjoy problem solving and helping people when they need it most? If the answer is yes, then this could be just the exciting new opportunity you've been looking for! What you'll be doing Reporting to the Service Manager you'll ensure incoming customer queries and complaints are answered within SLA and in line with company policies, efficiently and effectively, promoting customer satisfaction at all times. Typically you'll speak to customers over the phone and email, managing and solving general queries and complaints for our customers. You'll investigate and help determine the cause of issues, resolving and recording all queries and complaints. Experience that will put you ahead of the curve Great interpersonal skills - you'll be able to demonstrate experience of handling customer...

Salary & Earnings Potential: £29,000 with uncapped commission - OTE £50k+ We are looking for highly motivated people with great communication skills to join our team as Sales Executives. The ideal candidate will be someone who thrives on engaging prospective customers via profiled cold and warm leads, talking to them about their digital marketing needs, and recommending solutions that will deliver real value for their business. An already accomplished sales professional, you need to be highly organised, able to learn quickly, and be digitally savvy. Working Hours: Monday to Thursday 8.30am - 5pm, Friday 8.30am - 4pm, no weekends! - Please ensure you can commit to the required working hours for this role before submitting your application. Why join us? Gold Award Incentive: Two-day luxury trip to the Algarve for top performers Uncapped Bonuses: A strong motivator for ambitious sales professionals Career Progression: Yell offers excellent opportunities for...