Job Code: Customer Service Coordinator Reporting to: Customer Service Manager/Head of Customer Service Purpose: Providing customers and clients with an exceptional aftersales service and management of the rectification of defects post-handover. Ensure customers experience a smooth transition from sales to after-sales Liaise with customers on the reporting of issues and defects Assist in organising and coordinating the direct maintenance operatives Work closely with external contractors Assist in managing defects to an effective resolution Complete end of DLP works to secure release of MGD Certificates and retention's Work within the team to maintain a high standard of customer Managing the Process Set up new contracts on internal CRM systems Maintain the individual development files, e.g upload Handover Certificates, Correspondence and enter handover dates for HA plots. Take telephone calls from our clients and customers reporting defects. Respond to...