Recruitment Solutions (North West) Ltd
Lancashire, UK
Our client is looking for a customer-focused Collections Agent to join their growing customer support team! Your main responsibilities will involve managing outstanding accounts, supporting vulnerable customers in resolving their debts, ensuring a positive customer experience while meeting company targets and compliance standards. Your Key Duties and Responsibilities: Contact customers via phone, email, and other channels to discuss overdue accounts Negotiate repayment plans that are realistic and sustainable Assess customers' financial situations to provide appropriate solutions Maintain accurate and up-to-date records of all interactions Work towards individual and team performance targets Handle sensitive situations with professionalism and empathy Skills and Requirements for this role as Collections Agent: At least 1-year recent experience as a collections agent or within a similar role Comfortable working with high volume calls and dealing with challenging...
