We are recruiting a Service Desk Analyst to support our Service Desk in Belfast. You will provide the first line of support for incident investigation and resolution for customers. Job title: Service Desk Analyst Job Description: Please note that this is a hybrid role however the first 3 months whilst in training will be office based out of our Belfast Command Centre. Once competent in the role you will be required to work up to 3 days per week in the office. What we are looking for: Previous experience of working on a Service Desk is essential for this role Excellent verbal and written communication skills Experience of call logging software e.g., Remedy Knowledge of Windows Desktop operating systems Experience or good understanding of Microsoft O365 and Active Directory. Support of desktop applications including MS Office suite Experience with remote desktop support would be an advantage Awareness of ITIL framework You will provide remote...

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. We have a current opportunity for an experienced Service Desk Analyst to join a fast paced team, with exposure to service desk and desktop requests. About the role: To provide 1st line IT Support ensuring incidents/requests are logged correctly and where resolution is not possible, escalated to 2nd/3rd line support analysts thus facilitating meeting Service Level Agreements (SLA’s) To provide 1st line IT Support ensuring incidents/requests are logged correctly and where resolution is not possible, escalated to 2nd/3rd...

IT Support Engineer / 1st Line Technical Support Service Desk Analyst Join a fast-paced managed services environment as an IT Support Engineer delivering technical support, troubleshooting and customer service across Windows, Microsoft 365 and networking systems. If you’ve also worked in the following roles, we’d also like to hear from you: Technical Support Engineer, IT Helpdesk Analyst, First Line Support Engineer, Desktop Support Technician, Service Desk Technician, IT Technician, IT Support Analyst   SALARY: Competitive + Benefits LOCATION: Bristol, South West England (BS32) (100% Office Based) JOB TYPE: Full-Time, Permanent   JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer / 1st Line Technical Support Service Desk Analyst to join a busy MSP service desk environment supporting a wide range of clients and technologies. As an IT Support Engineer / 1st Line Technical Support...

About Us: Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What you'll be doing: Our Service Desk Analysts are part of a skilled team that work closely with our customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service. The majority of your time will be spent taking calls - you'll be responding to and logging new cases and Requests, ensuring our customers are regularly updated on where we're at with them. The types of technical activities you'll be involved in are installing software updates,...

Service Desk Engineer / 1st Line Support IT Helpdesk Analyst Do you have First Line IT Support experience, looking to progress into a Second Line role? Or do you have excellent remote customer service skills with an interest in all things IT and Technical? If you do, we would like to hear from you! Join a growing customer success team providing IT support, helpdesk services and technical support within a successful software environment, developing troubleshooting and customer service skills. If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Technician, Customer Service Agent, Technical Support Engineer, Customer Support Analyst, Service Desk Technician, First Line Support Engineer, Service Desk Analyst, Customer Service Advisor, Junior Tech Support Analyst, Trainee Help Desk   FULL TRAINING PROVIDED If you’ve worked on an IT Help Desk as a Level 1 / First Line Technical Support Engineer, then great....

We are currently recruiting for two IT Support Technicians to join a growing Service Desk function. We are looking to bring in enthusiastic and capable IT Support professionals who are keen to develop their careers within IT support. These roles will act as the first point of contact for internal users, delivering fast, accurate, and customer-focused technical assistance while ensuring incidents are effectively trailed, resolved, or escalated when required. Full training will be provided, including exposure to bespoke systems and internal platforms. Skills & Experience Providing Level L1/L2 support across hardware, software, and account issues Troubleshooting Windows 10/11 devices, laptops, desktops, mobile devices and printers Handling user account and access administration (AD, M365, Exchange, Intune) Supporting onboarding/offboarding and ensuring users have the tools they need Spotting recurring issues and contributing ideas to improve the service desk Delivering...

Job Advertisement: MEM Laptop Refresh Incident Call Handler Location: Kidlington Contract Type: Temporary Daily Rate: 150.00 per day Umbrella Working Pattern: Full Time, Monday to Friday 37 hours per week Driving Required: Yes Are you a tech enthusiast with a knack for problem-solving? Do you thrive in dynamic environments where you can make a real difference? If so, we have an exciting opportunity for you! Our client is seeking a dedicated MEM Laptop Refresh Incident Call Handler to join their vibrant Service Desk team. About the Role: As a Service Desk Analyst, you will play a crucial role in ensuring that end users receive top-notch support and guidance. Your main responsibilities will include: Incident Resolution: Analyse , diagnose, and resolve incidents in line with ITIL v3 Incident Management processes,ensuring adherence to service level agreements. Communication: Keep users and ICT functions updated on incident statuses, providing clear and effective...

First Line IT Support Analyst Join one of the biggest names in men’s fashion in the UK as a First Line IT Support Analyst providing IT support, service desk and helpdesk technical support across hardware, software and network systems in a fast-paced environment. If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Engineer, Service Desk Analyst, Desktop Support Engineer, IT Technician, 1st Line Support Engineer, Helpdesk Analyst, IT Support Engineer Technical Support Engineer   SALARY: Competitive Depending on Skills and Experience + Benefits LOCATION: Scarborough, North Yorkshire (Close to A64, Seamer Train Station and Free Parking Onsite) JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Friday 09:00 – 17:30   JOB OVERVIEW We have a fantastic new job opportunity for a First Line IT Support Analyst to join a growing organisation with a strong focus on in-house IT...

IT Support Engineer / ICT Technician Join a dynamic education environment as an IT Support Engineer / ICT Technician supporting infrastructure, network support and technical services. You will provide IT support, troubleshooting, systems support and helpdesk services to staff and students across multiple sites. If you’ve also worked in the following roles, we’d also like to hear from you: IT Engineer, Technical Support Engineer, 2nd Line Support Engineer, Service Desk Analyst, Helpdesk Analyst, Infrastructure Technician   SALARY: £26,243 to £29,838 per annum + Benefits LOCATION: Supporting multiple sites across the Trust covering Coventry, Warwickshire and Leicestershire JOB TYPE: Full-Time, Permanent WORKING HOURS: 37 Hours per Week, All Year round, Monday to Thursday: 8:00am – 4:00pm & Friday: 8:00am – 3:30pm   JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer / ICT...

IT Helpdesk - Customer Service Location: Hillview House, 61 Church Road, Newtownabbey, BT36 7LQ Hours: Monday to Friday, 8am-5pm. Contract: Temporary ongoing Pay: 14.50 per hour, effective from April 2026 Start Date: 05/05/2026 We are seeking four IT Service Desk Analysts to provide first-line support within a busy, phone-based service desk environment. The role focuses primarily on "log and refer" activity, capturing incidents and service requests, and routing them to the appropriate support teams. You will act as the first point of contact for users, delivering a professional and efficient service while adhering to defined processes and service levels. Key Responsibilities Act as the initial point of contact for all incoming phone-based IT queries and issues. Log incidents and service requests accurately into the service management system. Perform initial triage and refer tickets to the correct group to resolve. Provide clear, concise communication...

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 4000 people from over 68 different nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients. You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter. The Senior Analyst is a seasoned professional role within Markets Production Management, supporting the Fixed Income Finance Desk under Markets Treasury & Financing. The role applies in-depth disciplinary knowledge, contributing to the development of new techniques and the...

Summary: This is an exciting opportunity to shape how South East Water champions environmental excellence. As a cornerstone of our regulatory compliance, you will focus on the technical performance and water quality of treatment processes across our Water Treatment Works. Based within the Water Resources department, you will lead the technical heart of the environmental permitting process, acting as the essential bridge between real-world operations and our regulatory commitments. Success in this role thrives on collaboration, requiring you to work hand-in-hand with our Assets and Operations teams while building strong, professional relationships with external regulators. If you prefer the field to a desk, this role offers the perfect balance. You will spend time on-site to gain a first-hand understanding of discharge compliance and Trade Effluent Run to Waste activities as they happen. As our primary technical validator, you will provide the internal expertise needed to...

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Middle Office Oversight team. Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.   Team / Role Overview: This is an Intermediate level position within the Middle Office Oversight team in Dublin. The successful candidate will be responsible for ensuring all OTC (Over the Counter) Derivative transactions originating from client trading desks are processed. The overall objective of this role is to assist in the clearance of any...

Citi Overview Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting...

Transaction Expense Efficiency Analyst Are you looking for a career move that will put you at the heart of a global financial institution? By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/ Role overview The Business Expense Transparency group is a global function with the mandate of optimizing transaction expenses and implementing best in class expense management practices. The team has a strong presence in NAM, EMEA and APAC and looks at all areas of the expense base including supply management, demand management, expense reporting, analysis and control, expense systems developments and data transparency. What you’ll do The team consists of three main disciplines: Category Management & Expense Efficiency - Focused on identifying savings initiatives and leading/driving these forward. Trade...

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview: The Rates team within the Market Risk Management group is responsible for the oversight of this business. This role is for a Market Risk Manager with solid experience of market risk and the rates/credit markets, to join our existing Rates team in the region and will be focused on managing the market risks associated with the CEEMEA Rates Trading business. The successful candidate must be able to build effective relationships with front office and other groups as well as risk colleagues, challenge assumptions, be comfortable with quantitatively complex issues, willing to work at a detailed level and be a producer of high quality and insightful output.  The candidate should have a good technical knowledge of interest rate or credit products...

Role Overview This entry-level position within Citi Belfast's Markets Operations team plays a crucial role in facilitating the smooth functioning of securities and derivatives transactions. The Markets Operations Analyst will be responsible for supporting the processing of orders and transactions originating from trading desks and branch offices, working closely with the Operations - Transaction Services team to ensure efficient clearance, settlement, and investigation of client securities and derivatives activities. This role provides an excellent opportunity to develop foundational expertise in financial operations within a dynamic global environment. What you'll do Transaction Processing & Support Execute and process securities and derivatives transactions accurately and in a timely manner. Provide analytical support to traders and assist in the review of derivative products. Contribute to the identification and resolution of securities and derivatives settlement...

Overview of Citi: Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Process EngineeringTeam. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Markets Operations Belfast Overview: Our Operations groups are core to the success of the Markets business.  We support a wide range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with external clients, playing a key role in the overall client experience.  A role within Markets Operations means that you will have a truly global reach, in a supportive environment which will provide you with new experiences and development opportunities right here in...

Role / Position Overview This is a Subject Matter Expert (SME) position within the Issuance Settlements team, responsible for roles covering both Fixed Income and Equity products across multiple markets within EMEA and DTC. This is an excellent opportunity to contribute to developing and growing a high-performing and energized team that directly interacts with global clients, exchanges, and Central Securities Depositories (CSDs). The team also supports banking and trading desks across three key regions: Europe, Asia, and the United States, performing various bespoke roles. The team's core responsibilities include monitoring asset creation, issuer payments, and the timely settlement of actual issuances. This encompasses various types of Equity and Fixed Income products, including but not limited to IPOs, Block deals, and new Fixed Income issues. This is a high-profile global team with exposure to large-value trades and, at times, high volumes. The role involves daily engagement...

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do We are seeking a highly skilled Senior Machine Learning Engineer to advance our personalised recommendation systems by developing efficient, low-latency solutions that serve millions of users globally. The successful candidate will collaborate closely with data scientists, engineers, and product managers to design intelligent content recommendation mechanisms and drive the ongoing advancement of our Machine Learning Platform. Model Development: Design, train, and optimise machine learning models focused on user personalisation, encompassing...