Customer Service Advisor - Retail Experience Welcome Location: Cambuslang 13.89 per hour, rising to 14.67 per hour after 6 months Full-time,temp - perm opportunity If you've spent time on your feet dealing with customers, queues, complaints and Christmas rushes - you already have everything it takes to do this job well. We're looking for people with retail, hospitality or face-to-face customer service backgrounds who want a change of role with full training provided. This role has no sales involved. You don't need telephone customer service. You need to be good with people, quick on your feet mentally and comfortable solving problems. What changes for you: No more standing all day - this is a desk-based role. Set hours, so you can actually plan your week. No late-night or lone-working shifts. The same customer-facing skills you already use daily - just over the phone instead of across a till or shop counter. What you'll be doing Answering customer calls, emails...

What you'll be doing: Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves. Often, you get to run a full store operation on your own overnight being responsible for the full shift and the safety and wellbeing of colleagues in store Making sure that standards are brilliant come morning so we're ready to serve our customers People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary (Our nightshifts typically run from 22:00 until 08:00). What makes a great nightshift manager: Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns and...

What you'll be doing Putting customers first and making them feel valued through thoughtful, friendly and helpful service Ready to help wherever our customers need you most, whether that's filling shelves, picking orders, serving customers or selling our products Using and embracing digital tools to do your job well and enhance customer experience Helping organise and move stock, including keeping shelves tidy, clean and well-presented, and manoeuvring often heavy loads to the correct store location Building your knowledge of our products, services and promotions so you can confidently make helpful recommendations to our customers What it takes to be part of our team Friendly and welcoming, with a genuine enthusiasm for helping customers Thrive working in a fast-paced, physical and high-energy environment A committed team player, always willing to support colleagues and work together Flexibility and willingness to work across the store and take on...

What you'll be doing Putting customers first and making them feel valued through thoughtful, friendly and helpful service Ready to help wherever our customers need you most, whether that's filling shelves, picking orders, serving customers or selling our products Using and embracing digital tools to do your job well and enhance customer experience Helping organise and move stock, including keeping shelves tidy, clean and well-presented, and manoeuvring often heavy loads to the correct store location Building your knowledge of our products, services and promotions so you can confidently make helpful recommendations to our customers What it takes to be part of our team Friendly and welcoming, with a genuine enthusiasm for helping customers Thrive working in a fast-paced, physical and high-energy environment A committed team player, always willing to support colleagues and work together Flexibility and willingness to work across the store and take on...

What you'll be doing Getting the store ready for the day ahead by filling shelves, working at a good steady pace throughout the night and being prepared to work with a variety of product types Keeping your workspace tidy for other colleagues and making sure our aisles are clean, presentable and ready for our customers the next day Collecting and moving stock safely from the warehouse to the shopfloor, including heavy equipment and containers Working across different parts of the store, which could include chilled and frozen areas Using equipment, handsets and digital systems to complete your work accurately and safely Helping in other areas when needed, which could include picking online orders or serving customers at checkouts once you're trained and confident What it takes to be part of our team Friendly and welcoming, with a genuine enthusiasm for delivering for customers Working nights takes energy, resilience and a hands-on approach, so you will...

What you'll be doing Putting customers first and making them feel valued through thoughtful, friendly and helpful service Ready to help wherever our customers need you most, whether that's filling shelves, picking orders, serving customers or selling our products Using and embracing digital tools to do your job well and enhance customer experience Helping organise and move stock, including keeping shelves tidy, clean and well-presented, and manoeuvring often heavy loads to the correct store location Building your knowledge of our products, services and promotions so you can confidently make helpful recommendations to our customers What it takes to be part of our team Friendly and welcoming, with a genuine enthusiasm for helping customers Thrive working in a fast-paced, physical and high-energy environment A committed team player, always willing to support colleagues and work together Flexibility and willingness to work across the store and take on...

What you'll be doing Putting customers first and making them feel valued through thoughtful, friendly and helpful service Ready to help wherever our customers need you most, whether that's filling shelves, picking orders, serving customers or selling our products Using and embracing digital tools to do your job well and enhance customer experience Helping organise and move stock, including keeping shelves tidy, clean and well-presented, and manoeuvring often heavy loads to the correct store location Building your knowledge of our products, services and promotions so you can confidently make helpful recommendations to our customers What it takes to be part of our team Friendly and welcoming, with a genuine enthusiasm for helping customers Thrive working in a fast-paced, physical and high-energy environment A committed team player, always willing to support colleagues and work together Flexibility and willingness to work across the store and take on...

What you'll be doing: Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations Managing operations in our petrol station (If your shop has one) People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer. What makes a great customer experience manager: Previous line management responsibilities in a fast-paced, operational environment. Someone who is truly obsessed with customers and service, and coaches a team to do the same. Delivers KPI's or other performance indicators. Can manage...

What you'll be doing: Direct a small team of managers to deliver the online delivery operation of the supermarket taking accountability for every delivery going out on time, every time, so our customers get exactly what they need, when they expect it The department is fast paced with lots of KPIs, you'll spend time reviewing data and ensuring compliance to processes and procedures Planning for upcoming key trading activities and events by working closely with the rest of the store leadership team. Regularly taking full accountability for the store overnight, role modelling and coaching for high standards and efficiency across the store. People management, including pay and scheduling routines, training, communication and employee relation activities such as managing performance, absence, and completing disciplinaries. Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 - 08:00. What makes a great Lead Online...

What you'll be doing: Role modelling and coaching for high standards and efficiency across the whole food hall. Managing compliance to processes whilst bringing the passion and flare for great shop keeping and customer service. Ensure every single one of our customers gets the food they want when they shop with us to help ensure we are the first choice for food. People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. At times you will assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer. What makes a great food manager: Previous line management responsibilities in a fast-paced, operational environment. Provides brilliant customer service and coaches a team to do the same. Delivers KPI's or other performance indicators. Can manage disciplinaries, performance issues...

What you'll be doing Putting customers first and making them feel valued through thoughtful, friendly and helpful service Ready to help wherever our customers need you most, whether that's filling shelves, picking orders, serving customers or selling our products. Using and embracing digital tools to do your job well and enhance customer experience Helping organise and move stock, including keeping shelves tidy, clean and well-presented, and manoeuvring often heavy loads to the correct store location Building your knowledge of our products, services and promotions so you can confidently make helpful recommendations to our customers What it takes to be part of our team Friendly and welcoming, with a genuine enthusiasm for helping customers Thrive working in a fast-paced, physical and high-energy environment A committed team player, always willing to support colleagues and work together Flexibility and willingness to work across the store and take on...

What you'll be doing: Working closely with a small team of managers to make sure the store runs like clockwork every day. Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop. Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely. People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. Where we have close knit networks of stores and it may mean that you need to help another store now and then. What makes a great customer & trading manager: Previous line management responsibilities in a fast-paced, operational environment. Provides brilliant customer service, and coaches a team to do the same. Delivers KPI's or other performance indicators. Can manage disciplinaries, performance issues or other similar employee relations...

What you'll be doing: Working closely with a small team of managers to make sure the store runs like clockwork every day. Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop. Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely. People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. Where we have close knit networks of stores and it may mean that you need to help another store now and then. What makes a great customer & trading manager: Previous line management responsibilities in a fast-paced, operational environment. Provides brilliant customer service, and coaches a team to do the same. Delivers KPI's or other performance indicators. Can manage disciplinaries, performance issues or other similar employee relations...

What you'll be doing Putting customers first and making them feel valued through thoughtful, friendly and helpful service Ready to help wherever our customers need you most, whether that's filling shelves, picking orders, serving customers or selling our products Using and embracing digital tools to do your job well and enhance customer experience Helping organise and move stock, including keeping shelves tidy, clean and well-presented, and manoeuvring often heavy loads to the correct store location Building your knowledge of our products, services and promotions so you can confidently make helpful recommendations to our customers What it takes to be part of our team Friendly and welcoming, with a genuine enthusiasm for helping customers Thrive working in a fast-paced, physical and high-energy environment A committed team player, always willing to support colleagues and work together Flexibility and willingness to work across the store and take on...

What you'll be doing Putting customers first and making them feel valued through thoughtful, friendly and helpful service Ready to help wherever our customers need you most, whether that's filling shelves, picking orders, serving customers or selling our products Using and embracing digital tools to do your job well and enhance customer experience Helping organise and move stock, including keeping shelves tidy, clean and well-presented, and manoeuvring often heavy loads to the correct store location Building your knowledge of our products, services and promotions so you can confidently make helpful recommendations to our customers What it takes to be part of our team Friendly and welcoming, with a genuine enthusiasm for helping customers Thrive working in a fast-paced, physical and high-energy environment A committed team player, always willing to support colleagues and work together Flexibility and willingness to work across the store and take on...

What you'll be doing: Ensure our customers have a great shopping experience by delivering excellent customer service on the tills, website screens on the shopfloor and at the collection counter Collect products from the stock area for customers, take payments, provide details on our financial service offerings for certain products and process refunds Be present on the shop floor helping customers with questions and provide advice on a wide range of products - supporting in the stock room when the store is quiet Build great knowledge about our products, services and promotions to help provide recommendations What makes a great Argos Colleague: Friendly and welcoming, with a genuine enthusiasm for understanding our customers and helping them have a great experience. Comfortable talking to customers about our financial services when they are buying certain products, making sure the information you share is clear and helpful. Happy working at pace in a...

What you'll be doing: Lead a team of managers to make sure every single one of our customers has a great experience in store everywhere from the checkouts to the petrol station. Planning for upcoming key trading activity and events by working closely with the rest of the store leadership team Regularly taking full accountability for the store in the absence of a store manager, role modelling and coaching for high standards and efficiency across the store. Running operations at our checkout areas both manned and self - scan, petrol stations (If we have one) and back of house services People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. What makes a great Lead Customer Experience manager: A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same. Experience of managing managers, in...

What you'll be doing: Taking responsibility for the management of all our non - food products ensuring they are presented fantastically to delight our customers. Ensure your area runs smoothly every day from the shop floor to the warehouse. People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer. What makes a great general merchandise manager: Previous line management responsibilities in a fast-paced, operational environment. Someone who is truly obsessed with customers and service, and coaches a team to do the same. Delivers KPI's or other performance indicators. Can manage disciplinaries, performance issues or other similar employee relations issues. Leads operations and comfortable doing this...

What you'll be doing: Role modelling and coaching for high standards and efficiency across the whole food hall. Managing compliance to processes whilst bringing the passion and flare for great shop keeping and customer service. Ensure every single one of our customers gets the food they want when they shop with us to help ensure we are the first choice for food. People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. At times you will assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer. What makes a great food manager: Previous line management responsibilities in a fast-paced, operational environment. Provides brilliant customer service and coaches a team to do the same. Delivers KPI's or other performance indicators. Can manage disciplinaries, performance issues...

What you'll be doing Getting the store ready for the day ahead by filling shelves, working at a good steady pace throughout the night and being prepared to work with a variety of product types Keeping your workspace tidy for other colleagues and making sure our aisles are clean, presentable and ready for our customers the next day Collecting and moving stock safely from the warehouse to the shopfloor, including heavy equipment and containers Working across different parts of the store, which could include chilled and frozen areas Using equipment, handsets and digital systems to complete your work accurately and safely Helping in other areas when needed, which could include picking online orders or serving customers at checkouts once you're trained and confident What it takes to be part of our team Friendly and welcoming, with a genuine enthusiasm for delivering for customers Working nights takes energy, resilience and a hands-on approach, so you will...