Capita
Sheffield, UK
Capita Pensions Solutions is looking for a Team Manager to join our team on a permanent basis. As a Team Manager you will lead and develop a team of 16-20 Customer Service Representatives to deliver a high-quality service, enabling continual service delivery and team performance improvements – all the while ensuring adherence to process and client/compliance standards. Working hours: Monday to Friday, with shift patterns between the core hours of 8am and 6pm, 37.5 hours per week. Location: Office based role Monday to Friday - Sheffield Hartshead House, Cutlers Gate. Job title: Team Leader Job Description: What you’ll be doing: Empowering the team and providing support to ensure staff increase their technical competency, improving the efficiency of their delivery and achieving the agreed level of quality output, whilst ensuring individual, team, and departmental objectives are met. Motivating, leading and inspiring the team to deliver excellent customer...
