Mosscare St Vincents Housing (MSV Housing)
Trafford Park, Stretford, Manchester, UK
We're looking for an experienced and passionate leader to manage the day-to-day delivery of MSV's Complex Case Management Service. You'll oversee high-risk property cases involving vulnerability, disrepair, access challenges, legal action and regulatory compliance, ensuring customers receive a coordinated and customer-focused service. Working across Property Care, Neighbourhoods, Compliance and Complaints, you'll lead a specialist team to drive case resolution, manage risk and deliver positive outcomes for customers. This is a unique opportunity to shape best practice, influence organisational improvements and make a real difference in some of our most complex and challenging cases. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. What will our Resolution and Intervention Manager do; Lead and inspire the Complex Case Management Team, ensuring high-quality case management, strong performance and...
