Role: 24/7 Network Operations Centre (NOC) Shift Lead Hours: Rolling shift pattern 7am-7pm x 4 on 4 off repeated and then 7pm-7am x 4 on 4 off repeated. Location: Office based Belfast Capita’s Network Operations Centre (NOC) in Belfast, the Command Hub for critical network services—is looking for an experienced and proactive NOC Shift Lead to join our 24/7 operations team to join our centre of expertise. This is an opportunity to work at the heart of Capita’s technology ecosystem, where every shift matters. You’ll play a key role in delivering high quality service across a diverse portfolio of clients, including those supporting national infrastructure and essential services. As a Shift Lead in our fast paced command environment, you’ll combine technical expertise with strong leadership, helping to keep mission critical services running smoothly around the clock. You’ll guide a talented team, lead incident responses, and contribute to continuous improvement across the...

Location: Greater Belfast Area – Mobile Reporting to: Operations Director Probationary Period: 6 months Salary: £50,000 - £55,000 per year Key Responsibilities Service Provision ·       Lead and manage a mobile team of multi-skilled engineers delivering PPM, reactive maintenance and quoted works across multiple clients. ·       Act as the primary Contract Manager for a dedicated contract delivered through the mobile team, ensuring SLAs, KPIs and client expectations are met. ·       Plan, prioritise and schedule engineering resources to ensure effective coverage and timely completion of work orders. ·       Drive a culture focused on completing work efficiently and accurately on the first visit, with strong emphasis on correct diagnosis and preparation. ·       Ensure SLA response, attendance and completion times are consistently achieved across all mobile contracts. ·       Conduct regular site visits, inspections and quality audits to maintain standards and drive...