Are you a natural problem-solver who thrives in a fast-paced environment? Do you enjoy leading teams, improving processes and delivering exceptional service? If so, this could be the perfect next step in your career. We're looking for a Helpdesk Team Leader to take ownership of our day-to-day helpdesk operations, ensuring our colleagues and stakeholders receive timely, high-quality support. This is a key role within our Facilities Management function, offering the chance to shape service delivery, coach a growing team and influence continuous improvement across the business. This is a hybrid role requiring 3 days per week in our Manchester office. What You'll Be Doing Leading the day-to-day running of the helpdesk, ensuring requests are logged, prioritised and resolved efficiently. Acting as the main escalation point for complex or urgent issues. Monitoring SLAs, KPIs and service performance, producing monthly reports and identifying improvements....

Are you an experienced hands-on IT Team Leader, who is looking to work in a fast paced, global, market leading company? Here at Innovative Technology, we have an excellent opportunity for an experienced IT Team Leader to join our site-based IT team at our global head office in Oldham, Greater Manchester. The IT Team Leader role overview: To lead and develop the IT Support function, ensuring the consistent delivery of high-quality support services and reliable operation of all managed IT systems and commercial off-the-shelf platforms. Responsibilities of our IT Team Leader: Responsible for coaching and developing the team, managing performance, fostering a positive and high performing work culture Own the day-to-day operation of the IT Helpdesk, ensuring all incidents and requests are effectively triaged, prioritised and progressed in line with business impact Personally handle complex, high-impact issues and coordinate resources for swift resolution Maintain...

Are you an experienced Dispatch Coordinator, who is looking to work in a fast paced, global, market leading company? Here at Innovative Technology, we have an excellent opportunity for an experienced Dispatch Coordinator to join our site-based Operations team at our global head office in Oldham, Greater Manchester. The Dispatch Coordinator role overview: Collaborate closely with the Dispatch Supervisor to optimise workflows and ensure timely production delivery. Providing daily support to our dispatch and stores leadership teams. Responsibilities of our Dispatch Coordinator: Actively adhere to all company health and safety protocols and compliance regulations to ensure a safe working environment for yourself and the team Managing product flows across the shopfloor to ensure that orders are being completed as scheduled Assist the stores team leader with managing stock and spares requirements, while actively coordinating and tracking internal stock movements to...

We’re looking for Collections Advisors to join our team on a Permanent role at Portway House, 1 The Pavilions, Preston, PR2 2YD! Sound like a bit of you? If so, READ ON.... As a Collections Advisor, you will be engaging with our client’s customers who may find themselves in financial difficulty and require information and guidance in order to meet their finance commitments. You will need to take ownership to understand the customers financial situation, providing options and solutions to always ensure fair outcomes. Experience in collections and/or a call centre within financial services environment is essential to be considered. Job title: Collections Agent - no evenings/weekends! Job Description: What you’ll be doing: Providing a first point of contact service resolution for the customer, educating customers on the alternative options available for the service being supported  Ensuring regulatory compliance in the case of collections activity,...