Big Red Recruitment Midlands Limited
St Albans, UK
Our client is a fast-growing, founder-led organisation transitioning from start-up pace into structured, scalable growth. This is a senior, executive-level opportunity for a hands-on Director of Technology who understands that technology is not just infrastructure - it s a customer growth engine. You will work closely with the SLT, shaping how digital platforms, customer systems, and contact centre technology directly improve conversion, onboarding, service quality and retention. This role is about enabling revenue and customer success, not just running IT. Own and deliver a 3-year customer-centric technology roadmap aligned to commercial growth Lead the evolution of contact centre platforms, CRM, and customer engagement tools Drive AI, automation, and workflow optimisation within the contact centre environment Improve agent productivity, reporting, insight, and service performance Ensure technology supports seamless onboarding, engagement, and retention Optimise...
