Head of Customer Experience Lead customer experience, resident engagement and communications in a senior housing role, using insight, complaints learning, stakeholder engagement and service improvement to shape inclusive, high-quality services for residents. If you’ve also worked in the following roles, we’d also like to hear from you: Director of Resident Services, Head of Resident Engagement, Head of Customer Insight, Head of Communications, Resident Experience Manager, Head of Customer Service, Customer Experience Director, Customer Experience Manager   SALARY: £69,762 per annum + Benefits LOCATION: Evesham, Worcestershire (with travel to other sites) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37 hours per week   JOB OVERVIEW We have a fantastic new job opportunity for a Head of Customer Experience to lead and continuously enhance customer service, engagement, communications and resident influence...

Job Purpose Housing Solutions Reviews Officer To conduct robust and timely reviews of decisions made under Lambeth Council's Allocations Policy and in pursuit of the Council's statutory duties to the homeless. Responsibilities Housing Solutions Reviews Officer To be senior in rank to Housing Officers and provide an independent legal review of cases where a customer is dissatisfied with a Council's decision on the allocation of housing. To liaise with external partners and carry out statutory review enquiries and proceedings prior to review decisions Housing Solutions Reviews Officer To ensure that statutory decisions are able to withstand, political, media and legal scrutiny. Housing Solutions Reviews Officer To provide effective, professional Review and Appeal service on behalf of the Housing Service. Housing Solutions Reviews Officer To work professionally with service users, their representatives and other agencies involved with Reviews and Appeals....

Position: Systems Governance Administrator - Workplace Platforms Location: Leeds - Hybrid, 2 days per week on-site Duration: 12-Months initial contract Day Rate: 284 via Umbrella (PAYE salaried option also available) We're supporting a leading UK financial services organisation in hiring a Systems Governance Analyst to oversee and manage their workplace and property systems ("Places systems"). This is a hands-on governance role focused on ensuring systems are compliant, well-managed, and aligned to business needs. Key Responsibilities: Maintain a comprehensive applications inventory, including risks, controls, and governance requirements Ensure systems comply with internal policies, standards, and regulatory expectations Identify and manage system-related risks, driving improvements and process enhancements Support stakeholders, suppliers, and technical teams with system governance and usage Enable change activity, including system enhancements and...

Position: Systems Governance Analyst - Workplace Platforms Location: Leeds - Hybrid, 2 days per week on-site Duration: 12-Months initial contract Day Rate: 284 via Umbrella (PAYE salaried option also available) We're supporting a leading UK financial services organisation in hiring a Systems Governance Analyst to oversee and manage their workplace and property systems ("Places systems"). This is a hands-on governance role focused on ensuring systems are compliant, well-managed, and aligned to business needs. Key Responsibilities: Maintain a comprehensive applications inventory, including risks, controls, and governance requirements Ensure systems comply with internal policies, standards, and regulatory expectations Identify and manage system-related risks, driving improvements and process enhancements Support stakeholders, suppliers, and technical teams with system governance and usage Enable change activity, including system enhancements and...