Job Specific Requirements To receive and respond to issues reported to the contact centre including emergency and priority calls from vulnerable and elderly customers To listen patiently, to empathise with the customer's situation and convey a genuine desire to help and support Communicate clearly, concisely and appropriately to a wide range of customer and colleagues To provide accurate, meaningful and consistent advice to customers, ensuring that they understand the action which will be taken To liaise with officers from a range of council and partner agencies including out of hours highways, noise pollution and emergency services Adhere to set guidelines for calls received out of hours for key stakeholders dealing with repairs and schemes Work with current and emerging technology to enhance customer contact services Work as part of the wider team ensuring continuous improvement responding to change in a positive manner...

Commercial Property Solicitor South Wales 2+ PQE Hybrid Yolk Legal is working with an established and growing South Wales law firm that is looking to appoint a Commercial Property Solicitor with 2+ years' PQE. This is an opportunity for a solicitor who wants more than just a transactional role. You'll join a developing commercial property team, work with a varied client base and have the opportunity to build relationships, take ownership of matters and develop your career. The Role You'll handle a broad range of commercial property work for a varied client base, including businesses, developers, investors, landlords, tenants and corporate clients. Your caseload will include: Commercial property acquisitions and disposals Freehold and leasehold transactions Drafting, reviewing and negotiating commercial leases Landlord and tenant matters Assignments, underlettings, renewals, licences and variations Property development and investment work Property...